Mattawan Pretty Lake Hotels

"This was one of the worst hotel experiences of my life, and I stay in a lot of them for both work.And pleasure. Thank goodness.I had booked a room with two beds because one of the beds, not only was the white comfort her, but also the white sheets were staying a disgusting color brown. Light filtered in from around the door because of the gaps and when I entered the room. The heater red at 58°. I turned it up as high as it would go by morning.It had warmed up to sixty two degrees. There was an unusual reddish brown stain on the curtain that was broken. That looked suspiciously like body fluids. There was no bath mat, so I used one of the white towls to put down in front of the shower so that I would be safe getting out of the tub when I took a shower By the time I was done standing on that towel.The underside of it was a disgusting brown because the floor was so dirty. There was also an incident when I was trying to check in where the front dusk clerk was verbally accosted by another guest, and the security guard almost seemed to side with the guest versus the innocent woman who was just trying to do her job. It was very late at night. And I had run out of options for places to stay so I stayed for the night, but the next morning, I marched down to the front desk very early and demanded a full refund of which, after I showed them pictures of all of the things that I have named plus a few more. They gave without one word. This was by far one of the most disgusting hotels.I hav"

"Rooms not funny like skin hot skin and not my own"

"We stayed at this property for one night and unfortunately had a disappointing experience. When we arrived late in the evening, we were tired from traveling and went straight to bed. The next morning we noticed the toilet had not been properly cleaned before our arrival (photo attached). I showed the photo to the front desk the next morning and was told the manager would be informed when he arrived later that morning and would call me. The staff member also offered to send housekeeping, but I asked them to wait about an hour because my daughter was still in the room getting ready. A few minutes later, a man entered the room despite my daughter calling out that the room was occupied. This was very concerning. I was told the manager would follow up, but I never received a call. I also sent an email to the hotel after our stay and have not received a response. I hope the property reviews its housekeeping procedures and guest communication so situations like this can be handled more appropriately in the future."

"We only stayed one night but the room and hotel were clean. The kitchen was well equipped. They had free breakfast which was good. The foid needed to be reheated but the choices were good for a free breakfast. "

"The room smelled really bad. There were two boxes of baking soda hidden on the floor behind the curtains to try to help with the smell I’m sure. The pool was disgusting which was very disappointing. The wifi was not working I ended up having to call the help number listed online to get IT to manually connect all of our devices after trying for hours. Mattresses felt like cardboard. Linens were clean. Not worth the price at all!"

"Nice friendly place to stay"

"Ok"

"Clean quiet grand"

"The pool was not working !!! And that was the one thing my kids was looking forward too!!"