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Alexandra Resort - All-inclusive
4.0 star property

Ocean-view property with a swim-up bar, near Grace Bay Beach

Choose dates to view prices

your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for Alexandra Resort - All-inclusive

Outdoor pool, pool umbrellas, pool loungers
On the beach, white sand, sun-loungers, beach umbrellas
Boating
View from room
Premium bedding, pillow-top beds, free minibar, in-room safe

Reviews

8.2 out of 10

Very good

Popular amenities

8.2 out of 10
Guests loved the amenities.
  • Breakfast included
  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • 24/7 front desk
    24/7 front desk
  • Spa
    Spa
  • Housekeeping
    Housekeeping
The price is HK$6,224
HK$6,224 total
includes taxes & fees
17 Oct - 18 Oct
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Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Penthouse, 4 Bedrooms, Oceanfront

Premium bedding, pillow-top beds, free minibar, in-room safe

Penthouse, 4 Bedrooms, Oceanfront

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Fridge
  • 3800 sq ft
  • Ocean view
  • Sleeps 12
  • 4 King Beds OR 2 King Beds and 4 Single Beds

View all photos for Suite, 1 Bedroom, Garden View

Premium bedding, pillow-top beds, free minibar, in-room safe

Suite, 1 Bedroom, Garden View

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Fridge
  • 1005 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed OR 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Deluxe Studio, Garden View

Premium bedding, pillow-top beds, free minibar, in-room safe

Deluxe Studio, Garden View

Highlights

Balcony
Air conditioning
Kitchenette
Fridge
Free minibar items
Flat-screen TV
Premium bedding
Pillow-top bed
  • 450 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Oceanfront

Beach/ocean view

Suite, 1 Bedroom, Oceanfront

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Fridge
  • 767 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Deluxe Studio, Partial Ocean View

View from room

Deluxe Studio, Partial Ocean View

Highlights

Balcony
Air conditioning
Kitchenette
Fridge
Free minibar items
Flat-screen TV
Premium bedding
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Ocean View

Premium bedding, pillow-top beds, free minibar, in-room safe

Suite, 2 Bedrooms, Ocean View

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Fridge
  • 1450 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed and 1 Queen Sofa Bed OR 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Suite, 2 Bedrooms, Oceanfront

Premium bedding, pillow-top beds, free minibar, in-room safe

Suite, 2 Bedrooms, Oceanfront

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Fridge
  • 1514 sq ft
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Single Beds and 1 Queen Sofa Bed

View all photos for Deluxe Suite, 1 Bedroom, Garden View

Premium bedding, pillow-top beds, free minibar, in-room safe

Deluxe Suite, 1 Bedroom, Garden View

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Fridge
  • 1005 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed OR 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Studio, Garden View

Premium bedding, pillow-top beds, free minibar, in-room safe

Studio, Garden View

Highlights

Balcony
Air conditioning
Kitchenette
Fridge
Free minibar items
Flat-screen TV
Premium bedding
Pillow-top bed
  • 450 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Studio, Oceanfront

Premium bedding, pillow-top beds, free minibar, in-room safe

Deluxe Studio, Oceanfront

Highlights

Balcony
Air conditioning
Kitchenette
Fridge
Free minibar items
Flat-screen TV
Premium bedding
Pillow-top bed
  • 617 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 2 Bedrooms, Partial Ocean View

32-inch flat-screen TV with cable channels, TV, DVD player

Deluxe Suite, 2 Bedrooms, Partial Ocean View

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Fridge
Free minibar items
Flat-screen TV
  • Partial ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

View all photos for Deluxe Suite, 2 Bedrooms, Oceanfront

Premium bedding, pillow-top beds, free minibar, in-room safe

Deluxe Suite, 2 Bedrooms, Oceanfront

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Fridge
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Double Beds and 1 Queen Sofa Bed

View all photos for Deluxe Suite, 1 Bedroom, Partial Ocean View

32-inch flat-screen TV with cable channels, TV, DVD player

Deluxe Suite, 1 Bedroom, Partial Ocean View

Highlights

Balcony
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Fridge
Free minibar items
Flat-screen TV
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Studio, Oceanfront

View from room

Studio, Oceanfront

Highlights

Balcony
Air conditioning
Kitchenette
Fridge
Free minibar items
Flat-screen TV
Premium bedding
Pillow-top bed
  • 617 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 Bedroom, Oceanfront

32-inch flat-screen TV with cable channels, TV, DVD player

Deluxe Suite, 1 Bedroom, Oceanfront

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
Kitchen
Fridge
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

Similar properties

Front of property
Blue Haven Resort - All Inclusive
On private beach
Pool
Breakfast included
All-inclusive
9.0 out of 10, Wonderful, (633)
The price is HK$8,562
HK$8,562 total
includes taxes & fees
25 Sept - 26 Sept
Blue Haven Resort - All Inclusive

About the area

Map
Princess Dr, Grace Bay Beach, Providenciales, Providenciales

What's nearby

  • Providenciales Beaches - 1 min walk
  • Grace Bay Beach - 5 min walk
  • Salt Mills Plaza - 4 min drive
  • The Regent Village Shopping Mall - 4 min drive
  • Turtle Cove - 8 min drive

Getting around

  • Providenciales (PLS-Providenciales Intl.) - 16 min drive

Restaurants

  • ‪Arizona - ‬13 min walk
  • ‪Schooner's Restaurant - ‬10 min walk
  • ‪Bobby Dee's - ‬11 min walk
  • ‪Marios Italian Cuisine - ‬9 min walk
  • ‪Hemingway's - ‬17 min walk

About this property

Alexandra Resort - All-inclusive

Upscale all-inclusive property by the ocean
Near Grace Bay Beach, Alexandra Resort - All-inclusive provides a free breakfast buffet, a swim-up bar and a beach bar. With a white sand beach, beachfront dining and sunloungers, this property is the perfect place to soak up some sun. Treat yourself to a manicure/pedicure, a massage or a facial at Elevate Spa, the on-site spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner and international cuisine. Enjoy the gym, as well as activities, such as snorkelling, boat tours and sailing. Free in-room WiFi is available to all guests, along with a poolside bar and a terrace.
Other perks include:
  • An outdoor pool and a children's pool, with sunloungers, pool umbrellas and a swim-up bar
  • Free self-parking
  • Babysitting (surcharge), a billiards/pool table and a lift
  • Ping pong, luggage storage and multilingual staff
  • Guest reviews give top marks for the beach locale and helpful staff
Room features
All 120 rooms offer comforts, such as premium bedding and laptop-compatible safes, as well as perks, such as air conditioning and free stocked minibars. Guest reviews speak positively of the cleanliness rooms at the property.
Extra amenities include:
  • Fridges, microwaves and cookware/dishes/utensils
  • 32-inch flat-screen TVs with cable channels and DVD players
  • Wardrobes/cupboards, balconies and childcare services

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks and beverages included
In-room minibar (all beverages included)
Meals and beverages at companion properties
Dining availability limited at one or more venues

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Snorkelling

Land activities

Cycling
Fitness facilities
Children's club

Entertainment

On-site entertainment and activities
Theme parties

Languages

English, Filipino, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Free buffet breakfast available daily 7:30 AM–11:00 AM
  • 5 restaurants
  • 4 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • Coffee/tea in a common area

Restaurants on site

  • Asú
  • Pizzaluka
  • Dragon Orchid Sushi
  • Irie Bites Beach Grill
  • Fish Deck

Things to do

  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Outdoor pool
  • Playground
  • Sailing
  • Snorkelling
  • Surfing/body boarding
  • Table tennis

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • DVD player
  • Free children's club
  • In-room childcare (surcharge)
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Playground
  • Fridge
  • Snack bar/deli

Conveniences

  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Hairdryer
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • TV channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Free bottled water
  • Free minibar
  • Microwave
  • Fridge

Outdoor space

  • Balcony

More

  • Access via exterior corridors
  • Desk
  • Desk chair
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11 PM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Guests will receive key retrieval information
Guests have access to dining facilities at Blue Haven Resort; shuttle service is provided.

Access methods

Staffed front desk, key retrieval

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is not required for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Alexandra Resort Providenciales
Alexandra Resort All-inclusive Providenciales
Alexandra Providenciales
Alexandra Turks Caicos
Alexandra Hotel Providenciales
Alexandra Resort Turks Caicos
Alexandra Resort Turks And Caicos/Providenciales
Alexandra All-inclusive Providenciales
Alexandra All-inclusive
Alexandra inclusive Provincia
Alexandra Inclusive Inclusive
Alexandra Resort - All-inclusive Providenciales
Alexandra Resort - All-inclusive All-inclusive property

Frequently asked questions

Does Alexandra Resort - All-inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Alexandra Resort - All-inclusive?

As of 21 Sept 2024, prices found for a 1-night stay for 2 adults at Alexandra Resort - All-inclusive on 17 Oct 2024 start from HK$6,224.45, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Alexandra Resort - All-inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Alexandra Resort - All-inclusive?

Self-parking is free at this property.

What time is check-in at Alexandra Resort - All-inclusive?

Check-in start time: 3 PM; check-in end time: 11 PM.

What time is check-out at Alexandra Resort - All-inclusive?

Checkout is at 11 AM.

Are there all-inclusive benefits at Alexandra Resort - All-inclusive?

Yes, the property is all-inclusive. All food and drinks are included, and activities include snorkelling, kayaking, sailing and more.

Where is Alexandra Resort - All-inclusive located?

Nestled on the beach, this Providenciales property is within a 10-minute walk of Lucayan Archipelago and Grace Bay Beach. Providenciales Beaches and Princess Alexandra National Park are also within 10 minutes.

Alexandra Resort - All-inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 453 out of 1000 reviews" "
Rating 8 - Good. 319 out of 1000 reviews" "
Rating 6 - Okay. 126 out of 1000 reviews" "
Rating 4 - Poor. 68 out of 1000 reviews" "
Rating 2 - Terrible. 34 out of 1000 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Aleksandr

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Great vacation
Stayed 5 nights in Aug 2024

8/10 Good

tuan dinh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are nice , the beach so clean , all inclusive worth the money because I stay outside food way more expensive
Stayed 2 nights in Aug 2024

10/10 Excellent

Yaquelin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beach
Stayed 4 nights in Jul 2024

8/10 Good

Cherisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked this resort last minute as my original flights on Delta were to a different island and this resort had many great reviews. The resort grounds are beautiful and the hospitality is outstanding. All of the staff make your feel welcome and at home. The beach is amazing and the restaurants have the best food that I have had ar an all-inclusive (and I have been to plenty of islands and all-inclusive resorts). I didn't give 5 stars because I've have not had a solid 3 hours of sleep since arriving. I booked a king suite since there were not many options when I booked the day before arriving. The bed is one if the worst that I have ever slept on. The king size mattress was basically 2 twin mattress stacked horizontally. I discovered this when I pulled back the covers to see why there was a dip across the whole bed. The only way I have been able to function is because of the beach naps a and the naps I take on the balcony in the chair which is more comfortable than the bed. I'm not sure if all of the beds are this bad at the resort because I would really like to visit again in November. If they are all like this, I will visit another resort because not having a good night's sleep for several days does not make a fun trip.
Stayed 4 nights in Jul 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

4/10 Poor

Rachel

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Michael, Manassas Park

Liked: Cleanliness, staff & service, property conditions & facilities
very nice but older property. staff was excellent and beaches are fantastic. dining choices are ok
Stayed 7 nights in Jun 2024

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall Alexandra is a great place to stay. Some things that I would comment on is my room had a smell like a damp wet smell the pull out couch was very worn and kind of gross looking. My bed had a smell too. I went in my family members room who were staying in the other building considered delux and there was no smell so maybe just some upgrades are needed. But my fridge was always stocked and housekeeping was great. Forty on the beach and cheeky were great. All of the restaurant hostesses and servers including Kimberly and Gloria were so wonderful and kind. Some staff are not as friendly at the bars especially. I know it was very hot so I understand. Overall the food was great except that the buffet was closed 3 out of five nights we we were there and if you didn’t have a reservation you were beat. More food availability would be helpful and maybe room service especially for tired kids after the beach in the evenings. Better dessert options too for kids. But we had a really great time and it was truly a beautiful place.
Stayed 5 nights in Jul 2024

4/10 Poor

Krystopher

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
It was my Anniversary and I was supposed to get an Anniversary banner on my room door I didn’t get that. I was as supposed to have a nice elegant dinner on the beach the day of my Anniversary, my wife and I got all dressed up looking good dinner on the beach only to get there and the staff and managers state that they didn’t have any knowledge of dinner on the beach for that night.
Stayed 5 nights in Jul 2024

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at the Alexandria Resort in June '24. We were hesitant about an all inclusive resort as we normally stay in a vacation rental, but we wanted to try a turn key experience. Alexandria didn't disappoint. The Staff were very friendly and cheerful. From the very first lunch while we were waiting for our room, our son was a little grumpy from travel and Jodyann turned him completely around and had him smiling. Garniel and the beach staff work very hard serving great drinks and jerk chicken. They were such a joy to get to know and they were always having fun activities on and off the beach. Our room was beautiful, clean and updated. Beds and pillows were very comfortable and it was nice to have a fridge which was stocked with water soda and beer when we arrived. The oceanview and balcony was gorgeous. The grounds were immaculate. The fitness room is small but well equipped. Overall, food was also good to great. There are many choices from reservation restaurants (steak, fish. sushi) to walk up table service, to buffet. Our favorites were the Sushi and Steak restaurants. You make reservations same day, and if you do it early you can get the times you want. Service at the restaurants is also really good, keep in mind that you are in the islands! Overall, you can tell the management really cares about the staff and guests. We would definitely recommend and return to Alexandria
Stayed 4 nights in Jun 2024

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2024

10/10 Excellent

ORALIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jun 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water at this resort is the best yet Great food Lots of choices off drinks Great staff
Stayed 5 nights in May 2024

8/10 Good

Regina

Travelled with partner
Liked: Cleanliness
Lovely resort with wonderful people there to help you!
Stayed 4 nights in May 2024

8/10 Good

Eduardo

Travelled with family
Liked: Cleanliness, property conditions & facilities
He had some issues with the restaurants but overall we had a great time, the common areas were clean, and the bedroom was spacious and clean, the air conditioner was unbelievably loud, but beyond that, the bedroom was really good! Food super good!
Stayed 7 nights in May 2024

10/10 Excellent

Tania

Stayed 4 nights in May 2024

10/10 Excellent

Jane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All inclusive resort on beautiful Grace Bay Beach. My friends and I stayed in a large 2 bedroom villa overlooking the ocean. We had a large balcony with a gorgeous view. The staff was friendly and welcoming. Some of the units are being updated so I would recommend you request a unit that has been renovated. Upon check in you receive a schedule of the restaurants. It takes a day to figure things out. The buffet was plentiful breakfast was excellent . Dinner was a 4/5. The reservation process was difficult to navigate. You can only make reservations the day of. We recommend taking the shuttle to Blue Haven their sister resort which is more upscale. Fire and Ice restaurant was 5/5 We would definitely return
Stayed 5 nights in May 2024

6/10 Okay

William, Gettysburg

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
Nice property but staff bar staff wasn’t the best.
Stayed 5 nights in Feb 2024

6/10 Okay

Peter

Stayed 4 nights in May 2024

10/10 Excellent

JoAnn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great family vacation
We were on a family trip and everything was wonderful! Everyone was kind and helpful. Food was very good in all restaurants. My only suggestions would be there could be more planned fun activities for children and adults.
Stayed 4 nights in Apr 2024

10/10 Excellent

Kimberly

Stayed 4 nights in Apr 2024

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alexandra resort had the perfect beach front. Dining options were limited though. Only 3 to pick from. Made the best of it and the food was great. Would go again. Staff very nice.
Stayed 7 nights in Apr 2024

4/10 Poor

Steven

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Horrible treatment there: stay away
There were some great staff members and there were low IQ idiot staff members. We had multiple issues, but the biggest one by far was that there was a wedding at the property and the hotel pampered them, but screwed the rest of the guests in doing so. They closed their #2 restaurant for a "private event" and they only booked about seven tables per half-hour at their #1 (steak) restaurant. They tried to tell me that I couldn't get a table at 6pm and would have to wait until 8pm which is ridiculous since I asked early in the morning. I finally got their front desk to make a call and they called me an hour or two later telling me we had a 6pm reservation. We relied on that, but then when we got there at 5:55pm, the hostess looked at her sheet and our names weren't on it. I told her they messed up and showed her the call time from their front desk when they told me we were in. She looked away from me and acted like I wasn't standing there. That's how they treated a guest staying in an expensive upgraded suite with a beach view at what's supposed to be an all-inclusive (i.e., where they allow you to eat their food!). And to make it even worse, I was standing there with my wife and our four-year-old daughter. We were turned away. She did that to guests with a reservation! I complained to the GM (who was pretty nice, but that's his job) and they gave me a teeny $120 discount after ruining our day and wasting our time. I recommend that people stay away from this hotel.
Stayed 7 nights in Apr 2024