Puerto Morelos Beach

The resort was nice. The rooms were not updated and the pool really needs to be retiled. It’s not accesible for people with disabilities or older people as there are tons of steps and stairs that aren’t too noticeable sometimes and they have very slippery types of flooring. They aren’t very welcoming upon reception, but other staff are really nice. Time share people are setup right in front of elevators so they can stalk you every time you go to your room. The resort also needs more and bigger elevators. However, the food at the restaurants are amazing! We ate dinner at Cocoa twice! You use the app to make dinner reservations, but many restaurants are also open for breakfast and lunch and you don’t need a reservation then. I love how you have many options because of the attached sister hotel next door. The shows at night were wonderful as well. The Mexico show was beautiful as well as the Afro acrobats and fire show. Being that it’s sargassum season, it was nice to have that clean beach area that was shallow with minimum waves. The resort is also next to the Xcaret Ferry so we were able to walk there and catch the ferry to spend a day in Isla Mujeres and then walk back. There is pharmacy, a store, and a taco place right across which was handy. The public transportation bus stop is nearby as well which helped us visit other beaches in Cancun one day as well. The resort also has a great coffee shop includedIt was a great resort catering to families. Not a crazy party resort.

Staying here was fun! A lot of events happen everyday at the pool. The food in the buffet wasn't the best and the area was HOT!

I had an outstanding experience and couldn’t be more satisfied with the level of service I received. From the moment I arrived Sergio at the front desk, treated me with kindness, professionalism, and genuine care. Every detail was handled efficiently, and the staff went above and beyond to ensure everything was smooth and enjoyable. I highly recommend them to anyone looking for exceptional service. thank you for a job well done!