We initially booked out stay for 8 persons 9 months prior to our visit. Our party of 8 turned into a party of 10, as our friends ending up bring three of their minor children, rather than one. We knew that the penthouse could sleep up to 12, as it had 4 bedrooms with 2 king beds, 2 queen beds, and 2 double beds. It honestly didn't cross my mind to check the listing when we added two more persons to our itinerary as we knew how many bedrooms and beds there were and that we had enough room for all. It wasn't until we were asked to email the persons that were staying in the unit the day prior to our arrival that it became an issue--again, this was absolutely my fault. We were, however, told that HOA rules would only allow up to 10 persons, not 12 (which was fine as we only had 10 person total anyway) but that I was going to have to pay $720 for the additional 2 children that we were bringing. VRBO says to always make payment through the app, but I was told that I would need to pay the $720 in cash at check in. I didn't want my reservation to be canceled and felt I had no choice. The refrigerator never worked properly and we couldn't use the freezer nor did we have ice our entire visit. The listing also needs to be updated to reflect that there is only AC in the bedrooms. MAJOR problem. I was told I would be refunded my $400 in electricity fees if I wrote a review. I am waiting. I expect more when I pay this much for a penthouse. We have stayed before at Grand Ven.