2/10 很差
Senait
多人同遊
2025 年 7 月 21 日
不滿：職員與服務、設施服務和住宿狀況
You won’t be able to enjoy the beach due to the overwhelming odor coming from the water. Although they clean the seaweed daily, it only makes the smell worse. The stench reaches rooms and hallways. The beach water is murky and uninviting—you swim at your own risk. The overall beach appearance is nowhere near what you'd expect from a 5-star hotel. I’ve had better beach experiences at lower-rated hotels.
There are very limited pool chairs, and the pool is small for the size of the resort. Guests are forced to reserve chairs early by placing towels on them before breakfast. This was especially frustrating—you come to the Caribbean expecting to enjoy the beach, but can’t, and then you can’t even get a pool chair. I felt scammed.
Almost all staff speak only Spanish, making communication very difficult. Many were rude, untrained, and seemed unhappy. Edly (reception) and Jourdain (concierge) were not just unhelpful but arrogant. They mocked guests in Spanish, assuming no one else understood. If you're assigned Jourdain, I recommend asking for someone else.
Few activities were offered. A staff member named Mini rudely summoned me during a pool bike class and told me to sign up. I did, but he gave away my spot. Meanwhile, white guests were allowed to continue without issue.
We requested a birthday room setup, but the concierge ruined the surprise by texting a photo to the birthday girl before she entered the room. Don’t rely on them for anything special.
Senait
於 2025 年 7 月住了 6 晚
