鄰近河內官掌門酒店 | 熱門河內官掌門住宿限時優惠每晚可低至 HK$166

"The staffs are really nice to every customers ! The room is clean and cozy ! I stay in 2 different rooms this time due to work with two group of colleagues. The first twin room was really good, everything is perfect. The second king bed room was also nice except the fridge is not functioning well and the ventilation fan is really loud. I told the staff when I checked out the hotel and the staff came up to show their apology with little gift. Very nice attitude! The breakfast is relatively small but the food is really tasty and good quality! All of our staffs are very satisfied! We decided to stay in this hotel for every future visits !"

"The hotel manager, Rose, is super helpful and caring. She remember our name and provide support and recommendation to make your trip more memorable. I strongly recommend this hotel because of her. Its her to make this hotel different from others."

"Room is clean although a bit small, but bed is very comfortable. Breakfast was really good, with freshly made to order eggs, pho, spring rolls and other menus as well as a full buffet choices. Coffee options include Vietnamese coffee and Italian choices. Worth to highlight that staff is very flexible and helpful if one has special needs. Rooftop bar is nice and chill with view to Hanoi night scene and live performances. Spa offers 20% discount for staying guest so be sure to reserve a therapy during stay. Very highly recommended for anyone wishes to stay in the Old Town Square. "

"This is not a bad hotel but it feels overpriced for what you're getting. Definitely not 4 star quality. Quality of the room was comparable to a homestay at a third of the price and breakfast wasn't good. I think you can do better in Hanoi, but the location was fantastic."

"Absolutely wonderful stay at Grand Hotel du Lac Hanoi! My overall experience was truly exceptional. The location is incredibly convenient, making it so easy to explore the city and nearby attractions. The room was elegant and extremely comfortable—a perfect cozy retreat after a day of walking. A special shoutout to the daily fresh fruit provided in the room; it was such a thoughtful detail that really added the perfect finishing touch to the stay! The breakfast was absolutely delicious with a great variety of options to start the day right. Above all, the staff were incredibly friendly, welcoming, and always ready to assist with a warm smile. Highly recommend this hotel to anyone visiting Hanoi. I can't wait to come back!"

"早餐有當地越南特色、豐富員工樂於助人、客房乾淨整潔"

"Location is actually not bad, the price is quite reasonable, and it’s very convenient in the old town area — I booked the hotel to give it a try. I hope the hotel can make the following improvements: 1. The staff are generally very polite, considerate and attentive (especially the female colleagues), but some employees’ English is rather poor, which causes communication problems. Not only do they fail to understand guests’ needs, some of their ways of handling situations confuse or even anger customers. It may also be because they are really busy and not yet able to respond adequately to guests’ needs. 2. There are no chairs in the room, the space is very limited, and it differs somewhat from the photos. From the pictures I expected the room to have a window, but it turned out to be sealed and covered with curtains. 3. Several times there has not been enough hot water when showering, and on one occasion the shower drain was blocked, causing the bathroom to flood. 4. The hair dryer is not powerful enough; if it’s important to you, bring your own. 5. The front desk had originally promised to do a morning call at a certain time but ended up doing it 15 minutes late. "

"除了位置方便以外，相片跟本與實況相差什遠，設施更舊到不堪，花灑的水又小又慢，床單毛巾又舊又污糟。有電梯但要行幾層樓梯才到。"

"Yes"