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"很棒的體驗"

"已第二次入住，酒店的員工態度，服務，食物，和設施依然很好保持水準!"

"It's really so nice, and the two front desk staff also kindly offered to drive us to the train station when it wasn't convenient for us, which truly touched our hearts."

"This is not the traditional type of big, luxurious Japanese onsen hotel but it’s new, relaxing, airy and chic. In room bath is great with amazing view from the room. Food (Japanese western fusion) is good and staff is friendly and helpful. There is a noodle bar which opens until late and is impressive for a hotel of this scale. The overall design is modern and chill. It’s a good place for urban getaway. The neighborhood is very quiet too. Outdoor onsen water is not hot enough which is worth improving. There is a notice which says that the bath may not be hot enough because of the cold temperature but winter around Lake Toya has always been like this so it’s not a good excuse. "

"Ski in Ski out來說十分好"

"整體服務良好，客房整潔，唯停車場要自行徒步經過一條大斜路到酒店，大風雪時比較狼狽"

"Big room, clean and tidy Dinner is quite good, not much choice for breakfast, but it’s fine Very nice staffs Onsen facilities are nice with reasonable size The most valuable - they offer sake at lobby for whole day. And free draft beer at dinner. FYI, there are few stairs at lobby."

"2025/10 旅館外面有工作人員協助，大廳很大旁邊就是湖景，不能從大廳直接走到湖邊，必須從大門出去繞到湖邊。房間日式榻榻米和臨窗的桌椅，不習慣坐榻榻米桌邊者可坐到窗邊。去大浴場最好從房間帶去毛巾和大浴巾，目前很多旅館都是如此要求，有戶外浴池泡起來比較舒服，隔日男湯和女湯交換，浴池有些不同。早餐偏日式餐點，可以自煮烏龍麵，麵包會先烤熱方便取用。晚餐可動手成吉思汗烤肉有鹿肉和羊肉，有腥羶味。或動手做炊飯，鰻好吃的。晚上8:45開始放煙火，坐在房間也可看到，但大部分人喜歡到湖邊，比較有餐與感。"

"房間視野很棒，觀看洞爺湖煙火非常清晰。"