Choose dates to view prices

The Windsor Hotel TOYA

Photo gallery for The Windsor Hotel TOYA

Primary image
Indoor pool
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board
In-room safe, desk, blackout curtains, iron/ironing board

Overview of The Windsor Hotel TOYA

The Windsor Hotel TOYA

5.0 star property

4.3/5 Excellent

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
  • Breakfast available
Shimizu, Toyakocho, Abuta-gun, Toyako, Hokkaido, 049-5722

Explore the area

  • Popular LocationLake Toya11 min drive
  • Popular LocationToyako Onsen13 min drive
  • Popular LocationToyako Forest Museum13 min drive

Room options

About this area


The Windsor Hotel TOYA is located in Toyako. Toyako Forest Museum is a local attraction and the area's natural beauty can be seen at Shikotsu-Toya National Park and Mount Usu. Discover the area's water adventures with nearby rafting, or enjoy the great outdoors with mountain biking.

What's nearby

  • Lake Toya - 11 min drive
  • Toyako Onsen - 13 min drive
  • Toyako Forest Museum - 13 min drive
  • Zenko-ji Temple - 19 min drive
  • Showashinzan Ropeway - 20 min drive

Getting around

  • Toya Station - 19 min drive
  • New Chitose Airport (CTS) - 88 min drive

About this property

The Windsor Hotel TOYA

5-star luxury hotel
18 holes of golf, an indoor mineral hot spring (onsen) and a corner/local shop are just a few of the amenities provided at The Windsor Hotel TOYA. Skiers and snowboarders can spend time on the slopes at this hotel, which offers ski-in/ski-out access, cross-country skiing and ski passes. For some rest and relaxation, visit the hot springs/mineral springs or hot tub, and indulge in a facial, a body scrub or aromatherapy. The on-site restaurant, Gilligans Island, features French cuisine. Enjoy on-site activities, such as sledging, horse riding and snowboarding. Free in-room WiFi is available to all guests, along with shopping on site and a coffee shop/cafe.
Other perks include:
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), free train station pick-up and bike hire
  • Hot springs on site, coffee/tea in the lobby and wedding services
  • Guest reviews speak well of the bar, breakfast and helpful staff
Room features
All guest rooms at The Windsor Hotel TOYA boast perks, such as pillow menu and air conditioning, as well as amenities, such as complimentary wireless Internet access and safes.
More conveniences in all rooms include:
  • Bathrooms with bidets and shower/bath combinations
  • LCD TVs with satellite channels
  • Fridges, heating and daily housekeeping


English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Free train station pick-up shuttle

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–10:00 AM: JPY 4840 per person
  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • Gilligans Island
  • La voute
  • Tojisanka
  • Kogetsu
  • Windsor Out of Africa

Things to do

  • 18 holes of golf
  • Bike rentals
  • Cross-country skiing
  • Full-service spa
  • Horse riding/hire
  • Hot springs
  • Segway hire/tours
  • Shopping
  • Sledging
  • Snow tubing
  • Snowboarding
  • Snowmobiling
  • Snowshoeing


  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop
  • Library

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Golf lessons
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Ski equipment hire
  • Ski-in/ski-out access
  • Skiing lessons
  • Ski passes
  • Wedding services

Business services

  • Conference space
  • A meeting room


  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot springs/mineral springs
  • Indoor mineral hot springs (onsen)
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Hot tub
  • Thalassotherapy


  • Designated smoking areas

Room amenities


  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Pillow menu


  • Dressing gowns
  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels


  • LCD TV
  • Satellite channels

Food and drink

  • Free bottled water
  • Fridge


  • Desk
  • Free newspapers
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers

Similar properties

See similar properties



89% of travellers were happy with check-in
Check-in from 3 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability


Check-out before noon

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 6 AM - midnight
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests should notify this property in advance of their anticipated arrival time.

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children 12 and younger are not allowed at this property; all guests older than 12 are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information


You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: JPY 4840 per person (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 12 years old and younger are not permitted at this property
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
No pets and no service animals are allowed at this property

Property is also known as

Windsor Hotel TOYA
Windsor TOYA
The Windsor Hotel Toya Toyako-Cho, Hokkaido, Japan
Windsor Hotel Toyako Cho
The Windsor Hotel TOYA Hotel
The Windsor Hotel TOYA Toyako
The Windsor Hotel TOYA Hotel Toyako

Frequently asked questions

Is The Windsor Hotel TOYA pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at 洞爺溫莎度​店?

As of 1 Oct 2022, prices found for a 1-night stay for 2 adults at 洞爺溫莎度​店 on 1 Nov 2022 start from HK$2,265.41, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Windsor Hotel TOYA?

Self-parking is free at this property.

What time is check-in at The Windsor Hotel TOYA?

Check-in is from 3 PM - midnight. A fee applies for early check-in (amount may vary, subject to availability). Late check-in is available during limited hours.

What time is check-out at The Windsor Hotel TOYA?

Checkout is at noon. Late checkout is available for a fee (amount may vary).

Where is The Windsor Hotel TOYA located?

Set amidst the mountains, this ski-in/ski-out hotel in Toyako is 2.5 mi (4.1 km) from Shikotsu-Toya National Park and within 6 mi (10 km) of Toyako Forest Museum and Lake Toya. Usuzanfunka Memorial Park and Toyako Onsen are also within 9 miles (15 km).

Can I cancel my reservation for free at The Windsor Hotel TOYA and receive a full refund?

Yes, The Windsor Hotel TOYA offers free cancellation on select room rates, because flexibility matters! Please refer to The Windsor Hotel TOYA cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings



Rating 5 - Excellent. 298 out of 530 reviews
5 - Excellent 56%
Rating 4 - Good. 161 out of 530 reviews
4 - Good 30%
Rating 3 - Okay. 35 out of 530 reviews
3 - Okay 7%
Rating 2 - Poor. 22 out of 530 reviews
2 - Poor 4%
Rating 1 - Terrible. 14 out of 530 reviews
1 - Terrible 3%




Staff & service




Property conditions & facilities



3/5 Okay

Verified traveller
Place is great but that’s it
The bath was not great. Food is too expensive and there’s nothing in the walking distance
Stayed 1 night in Nov 2021

5/5 Excellent

Verified traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Windsor is a 5-star
Stayed 1 night in Apr 2021

5/5 Excellent

Verified traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/5 Good

Suky, HONG Kong
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All are perfect but the dinner buffer seems a bit too less variety of food but with extremely high price. In addition, it is disappointed that the outdoor public onsen place is alternative by gender day by day
Stayed 1 night in Jan 2020

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2020

2/5 Poor

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Jan 2020

1/5 Terrible

Verified traveller
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2019

3/5 Okay

Virginia Lee
Liked: Cleanliness, room comfort
Disliked: Staff & service
Terrible service at restaurant
Hotel is huge with more than 200 rooms, no Japanese onsen feel. We ate at the “Out of Africa” restaurant , food was tasty but service was not attentive at all. The main course was served without cutlery. Wine was not refilled automatically. Room is big but decor looks like hotels in USA.
Stayed 1 night in Jun 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

5/5 Excellent

Verified traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019