“预定价格278欧，酒店比预定的价格多收了46欧，离店 前对此提出疑问，出示写清楚所有价格的预订单并要求退钱，酒店答应我会查询一下并尽快处理。但是退房后在我多次主动询问下，还是没有处理。hotels的客服帮我打电话发邮件联系，也没有回应。服务态度十分消极，非常不好的体验。We were overcharged by €46, and the hotel does not intended to refund the money after I told him the mistake he made.Hotels's custom service helped me to call them ,but no answers.Very terrible experience .Great city, but bad hotel service！！！”
“Great location, walking distance from the train station, and from a lot of restaurants.
The apartment was very nice, clean and comfortable. We would definitely stay here again and recommend. We were two couples travelling here to take a cruise. 2 bedrooms with 2 bathrooms.”
“Overcharged for breakfast and add ons...16 euros each for pastry and coffee breakfast, 8 euros each for water, 29 euros for 1/2 litre of wine, booked and paid thru Expedia and at checkout demanded another 125 Euros difference. Apparently could not understand even when I used Google translate. Contacted Expedia after to try and resolve problem, hotel said they had given me a complimentary "upgrade" and had neglected to take it off my bill and could not refund to the card I paid with but would……
“The reception gentleman for check in was so helpful and kind. We each used the translator on our phones and had laughs. He recommended an excellent restaurant for authentic food that was very close. The breakfast was delicious and the attendant was very conscientious. She kept everything stocked and was also quite helpful. Loved the quiet in the rooms and even on our balcony. A peaceful location. Good choice. From the Ravenna train station it was a wild bus ride on #80. Be sure to watch for……
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