「I got to The Rockley 2 hours early. The staff was very accommodating to me. When I got to my room I was in ahh the room was immaculate. The colours everything about it was beautiful. Staff was very friendly. I will definitely be coming back.」
「Spacious room with lovely view and excellent pool bar
The pool had some issues on the first day as well as slow breakfast service at Calabash and slow dinner service at DEIA
Staff were mainly friendly and helpful and location very convenient」
「Terrible customer service, reception forgot to notify me that my room is ready, I arrived at 1pm with check in at 4pm, by 4:30pm I checked at reception, lady rolled her eyes, yea its ready, no apology, no welcome cocktail, staff is chatting, ignorant, no service at pool area, glasses from the day prior were still under lounge chairs, no towels available, I asked for a tour to recommend the hotel to groups traveling in from Canada and Germany, answer oh there is no one on site on weekends ......
「Room needed better AC was super hot. Beds are hard but clean. Need more activities to do throughout and play music at the bars all day. Bummer you can only eat at steakhouse once per week and have to book it. Drinks and service were amazing and so was the food!」
「If check-in time is 3:00 p.m., the rooms should be ready and available for guests at that time. I checked in at 3:12 p.m., yet the room assigned to me was not ready. I was only able to access my room at 3:57 p.m., nearly an hour after the stated check-in time.
This is unacceptable and does not meet the standard of service I would expect. Guests should not have to wait this long for a room after the official check-in time.」
「The lady waiters some of them bad attitude they show discomfort when ask to bring desserts, water etc front desk very helpful one of the lady’s at the pool bar at night was not nice at all the young guy that helps with the luggage very nice well educated I want to thank the lady that looks like is the manager at the Noir restaurant she let us have dinner Friday night very nice women the guy at he barbecue and the skinny guy at the bar very nice people」