Richmond Hill Hotel with Pool

"Staff was phenomenal - Wanda at the front desk was amazing! Room was pretty clean and rooftop was very cool. Location was perfect. Very disappointed by the breakfast. Lots of offerings but fruit was gross and bruised. Bananas almost seemed like they had been frozen and thawed? Gym was very small which is fine, but very dirty. The one yoga mat they had was old and thin, when I wiped it the wipe was brown.... Clearly never cleaned or replaced. Then one of the elevators was broken the whole time and the one operational took forever, and it would make a loud noise and shake at the 4th floor. So it was packed with people Everytime and was very scary."

"Great customer service!"

"Enjoyed the breakfast. Toomeas great. Have stayed at least 2 x previously with impeccable service."

"Shower could have been a little cleaner otherwise the room was clean. Staff were friendly and helpful. "

"This trip was for myself and my niece from Montana. We both had a blast. We swam in the pool (it was a little chilly). We eat at the restaurant for dinner. The view from the room was amazing. We got to watch all the different type of ships sail in and out. I’ll be bringing my husband for a romantic getaway soon."

"Clean room. Breakfast good. Great location. "

"The location was excellent and the check in was easy with a friendly and helpful desk clerk. The room itself was clean and comfortable. Breakfast was disappointing compared to other IHG properties. Counters were very dirty, coffee was meh, oatmeal was only half cooked and barely edible. The door to our room did not want to close or lock without force. Not the quality I expect with IHG in general. Probably won’t stay here again."

"It wasn't the worst, but it wasn't the best either. The staff wasn't overly friendly and seemed like you were bothering them. While the property was updated, everything just seemed a little grungy. Our shower drain was backed up so it would fill up with water when you took a shower. I overheard another woman tell the staff that her door handle was broken and the shampoo and conditioner was empty. So overall, it wasn't bad but just wasn't one of the best hotels I've been at."

"Great Stay!"