Occidental Riviera Maya hotels

"We really liked staying at the Occidental. It is huge, it was busy but somehow, it is so well designed that it never felt crowded. We were very surprised by the additional fees to be charged at check in ($750 pesos) (why not give a heads up from Expedia or in advance?), and disappointed in the lack of communication by the hotel when we repeatedly asked, months ahead of our stay, for adjoining rooms but managed on day 2 to change rooms to be close TO OUR CHILDREN instead of down the hall. Thank god for David at the front deck as Lily did not help the night before but ignored our ask. But once that was settled - we loved the hotel, the food, the cleanliness. We do think we were a bit hoodwinked by the Chichen Itza trip - which was promised as a 3hr to Chichen trip but was 5 hours to get there because of multiple buses. We would return to Occidental."

"The property is huge and overwhelming at times however the selection in food options and access to parks makes it a great option if your family likes action and adventure"

"Good👍"

"The staff were the best! Thank you to Max at the pool bar and Brian and Carlos were amazing! Thank you for the great trip! "

"Everything was great "

"10/10 on all. Jose at the beach service and butler service perfect. Great place to go and to go back again."

"We loved our stay at Coco Unlimited! The food and drinks were better than expected. The rooms were clean; the staff was kind and attentive. Being right on the beautiful white sand beach was amazing! "

"Fantastic property will come back "

"Beautiful hotel and the aesthetic was amazing! The service was great as well!"