「Fantastic location. Ideal for what we needed but also really rural-feeling and peaceful. We found it quiet and charming. We enjoyed wandering in amongst the old orchard and down through the copse, across the scrubland that forms part of the floodplain of the Tyne. It was good to know there are badgers around although we weren’t lucky enough to see anyway. The dawn chorus was impressive. Very pleasant indeed. Definitely will book again if we’re back in the area. 」
「Room perfect for the purpose of a family of 4 getting a good nights sleep before an early flight.
Customer service and restaurant staff not of the same quality as I’ve experienced in other Hilton hotels.
Restaurant service was terribly slow, staff all inefficient, inexperienced and a lazy manager. When I asked for the service charge to be removed at no point did she ask why…. Looked like an unhappy camp although the number of staff was plentiful for the customers in the restaurant.」
「The room was great and facilities clean and well-maintained. This was our final stop along the Hadrian’s Wall Path and a welcome upgrade from campsites along the way. Good value for money and a lively restaurant nearby.」
「FABOULOUS ALL AROUND... FROM THE MINUTE WE GOT THERE TO THE MINUTE WE LEFT... SUPER FRIENDLY, EFFICIENT, HELPFUL STAFF, LOCATION GREAT, ROOMS REALLY GOOD, MODERN, CLEAN, JUST PERFECT」
「We arrived in the hotel early and left our luggages to the hotel staff. When we got back our luggage in the evening, one of the suitcases was apparently damaged. The staff tried to fixed it twice but failed. I was promised to be given at least a letter confirming the damage so that I could send it our insurer, and that the hotel would give us membership points as a compensation. The manager also said he would check the cctv and come back to us.
However, nothing happened until we chased for an...
「The hotel is a bit dated. The shower was poor. The TV kept freezing (Internet tv). When there is a wedding, people kept parking in the room space.
The staff were really helpful and very accommodating.
The breakfast was tasty and plentiful」
「The staff were excellent and couldn’t be more helpful. The lobby and bar areas were nice. We had to change rooms as our first room wasn’t clean. We were moved to a better room only to find scaffolding being put up outside our room on the first day.
We went out for the day and when we came back there were workmen on the scaffolding. We decided to pack up and go home a day earlier than planned. We only stayed one night when we had paid for two. We won’t be going back to this hotel. It needs to...