Saint-Marcel Hotel with Pool

"Then property was ok but a little tired. It was not ski in ski out."

"Had an amazing stay at the altapura, read a few reviews a few days before we went and were worried, but it was great. Main complaints were about how hot the rooms were, which were understandable, but opening the window solved that. The other critique we read was about the restaurants and choice of food for half board. Breakfast was buffet and had a great selection. Dinner you get 65 euros contribution each evening towards food, which you can choose from the menu of the 3 different restaurants they have. European, Japanese and a cheese place. The food is all cooked fresh and to a great standard. The staff were really friendly and helpful, the hotel is in my opnion in the perfect location, ski in skin out, not far from several ski lifts, but not in thr centre of town so you don't get all the noise and footfall. Beds were really comfy, overall had a great experience and will be back next year! "

"Got sold a package of spa and access to thermal spa . None of it was given . When I asked I was literally told no . Paid too much without wat I was supposed to have . "

"Great stay. Room well equipped with everything we needed. Ski in ski out worked well. We couldn’t get the wifi code to work all week so gave up. We did ask at reception for them to look at it which they did but it still didn’t work. Pool and hot tub great feature though could have been warmer! And perhaps slightly larger as a bit crowded especially at the end of the day. Building could have done with a lick of paint in places but general standard was still very high and was very impressed. Bins, linen and towels changed on multiple occasions. On arrival, the bed and carpet could have been a bit cleaner which let it down slightly. Floors a bit thin but despite being right next to the main door it wasn’t too loud and slept well. Shop nearby good pricing given location. Underground parking very convenient though tight if you have a big car. "

"Stayed in suite with our 18-month twins for the second time. So can compare what was good, what was bad and what has changed in the meantime (but basically the bad points remain year after year) On the plus side: Very large, well-designed rooms with stunning view. Dinner at the restaurant is very good with vegan option (changing every day) Very nice spa facilities (although the swimming pool could be a bit warmer) Big credits to the restaurant team Electrical car charging station in the basement car park. On the minus side: Very limited vegan option at breakfast despite telling manager over and over. The only addition to the buffet was almond milk, which they were very proud about. Shortage of staff at breakfast. Guests have to clean tables themselves if they want to seat outside Cleaning standards in the room are way below what you would expect from a hotel that category (for the second year in a row) Several high chairs for babies at the restaurant but most of them are broken and not safe for children But the biggest minus is the manager who does not seem to understand (and it’s not because of the language barrier because I’m French) nor seem willing to change/do anything to accommodate guests’ requests. All things considered that was still a pleasant stay (thanks to the view from the room and the dinner), but we won’t be back for a third time "