「This hotel was so charming, cozy, and perfectly located. The staff were incredibly friendly and views of the volcanoes were amazing. As a bonus, there were two friendly cats who could always be found snoozing around the property.」
「My best friend and I came here for a girls’ getaway. The views and property are absolutely beautiful, but the overall experience was disappointing.
The biggest issue was the lack of transparency. After an international flight and a two-hour drive, we had no cell service when we checked in. We were asked to sign a document that we couldn’t translate because our phones weren’t working. We were told it only covered the $40 deposit and Wi-Fi. Later, we discovered it also disclosed there was no hot...