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"Overall good experience. Would stay again and would recommend"

"We’re currently traveling across the UK and staying in alot of hotels. This is the best one yet! The pool is really nice, the staff are nice and I was able to check in early. Easy spot to unload bags and pack back up. Rooms are really nice too."

"Lovely hotel overlooking the marina in Ocean Village, room was spacious and very comfortable with everything a visitor needs, bathroom also well fitted with a choice of a bath or over bath rainfall shower. Shops, restaurants and bars close by so perfect for our overnight after our cruise. Shuttle service from the cruise terminal to the hotel very welcome and efficient. Food and service in the 6th floor restaurant good with a super view of the marina."

"Great location close to train station; clean rooms and lovely staff."

"Really lovely property. Enjoyed our stay very much. Staff was lovely, restaurant The Elders was superb. Our bathroom while very nice was showing its age with some of the caulking and the glass shower divider was loose so let some water spill out. Just a bit more attention to detail and the cleaning would have been 5 stars. I would return. Thank you for a lovely stay. "

"It was an excellent stay that the staff aided by being very friendly and helpful. My sister travelled from America and has to have gluten free. Simi and Jaison made sure she got everything she needed and Simi especially is a friendly and bubbly member of the staff. The only criticism is there was nowhere for me to sit as all the chairs were too low for me as I suffer from Arthritis. Maybe add a couple of adjustable leg chairs, please! The hotel is wheelchair friendly and all the staff were happy to help whenever needed. The hotel was spotlessly clean. We had breakfast every morning with a great selection from cereal to cooked food, American pancakes and full English, Lots of fruit and juices as well as coffee and tea were available. The room I was given had a disabled bathroom. The bedroom had plenty of room for my walker."

"We stayed 2 nites pre cruise on Queen Mary 2. We ate twice in the restaurant and food was tasty. Our room was comfortable and the front desk young lady, Rakshya?, was most pleasant and helpful"

"The hotel staff are really nice very helpful my room was on the 3rd floor was like a maze to find it the room it self was clean and basic with tea/coffee. Room was a great size bathroom very small ( nothing the hotel can do about that ) the double bed was really nice good size nice warm bedding with great pillows. Black out curtains would be nice as the ones let in loads of light. Nothing bad, breakfast was good as well definitely worth the money before leaving. All in all very good I’ll be using again Hotel is a little dated yet for the price your paying to stay what more can you ask for "

"Stay was absolutely fabulous. Upgraded my room to a King and the comfort didn't disappoint. The staff were always friendly and knowledgable for restaurant pick or as for me I needed to do laundry and the staff promptly let me know how to get to the Washing Well. Shame I had such a short stay. Only thing I wish I knew is where the non slip mat would be found, the bath tubs are slippery when wet."