Las instalaciones del hotel están viejas y descuidadas , la comida muy mala , y para colmo no tenían cerveza
Harold
於 2026 年 2 月住了 1 晚
真實評價
2/10 很差
Charles
2026 年 2 月 19 日
不滿:整潔度、職員與服務和設施服務
Casi todo mal, no se pudo ingresar por falta de personal en la noche, problemas en la habitación, alimentación y servicios del hotel.
Charles
於 2026 年 2 月住了 1 晚
真實評價
8/10 不錯
emmy
2026 年 3 月 31 日
讚好:整潔度和職員與服務
Family of 4 (kids 12 and 12). We had a great time, great vibe and had everything we needed. We enjoyed the food (smaller selection but different themes and items everything). Wait staff and bartenders and front desk very helpful. Our room had some things like poor water pressure, one shower was cold. Some ants I. One of the room but they kept to themselves on the wall and didn’t bother us too much. Amazing sunsets and beautiful view. Jigged into town via beach in 20 minutes…walk in 45 minutes. Maybe 1.9 miles? Can also rent bikes in town for $10/day. Beach is very bike-able with packed sand and saw people biking all the time. Hotel tents for $30/day and they are newer and nicer than what we saw in town. We rented a car and 6 minutes to town. Lots of restaurants and shops in town. We enjoyed our stay very much.
emmy
於 2026 年 3 月住了 7 晚
真實評價
2/10 很差
Tricia
2026 年 1 月 1 日
讚好:職員與服務
不滿:設施服務
The hotel staff was very friendly, but the property description is not realistic. This was an all inclusive stay and the food and restaurant area outside is not up to par, the NYE dinner was much better but still lacking. The hotel is outdated needs many upgrades and the food was TERRIBLE - not worth the money.
Tricia
於 2025 年 12 月住了 2 晚
真實評價
8/10 不錯
Diego
2026 年 1 月 20 日
讚好:整潔度、設施服務和住宿狀況
No controller for the TV and bad shuttle service but overall good
Diego
於 2026 年 1 月住了 3 晚
真實評價
10/10 優異
Carolina V.
2025 年 4 月 30 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great time etc.
Carolina V.
於 2025 年 4 月住了 12 晚
真實評價
2/10 很差
William
2026 年 3 月 18 日
讚好:職員與服務
不滿:整潔度和住宿狀況
We booked a large room at this property so our grandchildren that live in Samara could come visit us there. When we were told no visitors are allowed, we asked for a refund. They refused,
So we only stayed for 1/2 our reservation time (10 days).
Food was substandard and room was filthy.
Ants were everywhere (kitchen, bathroom vanity, etc) due to the large gaps aroboth door jams.
We reserved a king—they gave us queen and promised to remedy it—they didn’t.
A/C barely kept one room cool (it was 92 outside)
Ask any of the Canadians from Toronto about it, they all agreed with us, especially about the weak buffet.
Swim-up bar and pool were great but pool was too hot.
Be prepared to walk out to the gate in extreme heat as they won’t let soon to pick you up(!)
William
於 2026 年 3 月住了 9 晚
真實評價
8/10 不錯
Dariel
2023 年 12 月 22 日
讚好:整潔度和住宿狀況
Clean property and nice beach access.
Dariel
於 2023 年 12 月住了 1 晚
真實評價
10/10 優異
Aaron
2024 年 8 月 18 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Due to a mix up we stayed at Azura but the staff was extremely friendly and helpful and went out of their way to ensure we had a good trip. The food was excellent and we had different options each night! Overall a great experience
Aaron
於 2024 年 8 月住了 2 晚
真實評價
2/10 很差
Mario
2025 年 2 月 24 日
不滿:整潔度、職員與服務、設施服務和 住宿狀況
Bad service at check-in. Staff was silk - risk to contaminate guests. Not hot water in the room and moisture in the room. Only one buffet with a minimum of product offer as food service. Terrible hotel! Young and Weak staff and no manager to speak avalaible...
Mario
於 2025 年 2 月住了 2 晚
真實評價
10/10 優異
Octavio
2023 年 9 月 25 日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Una experiencia sobre nuestras expectativas, especialmente en relación al servicio al huesped, extraordinaria disposición de quien pensamos era la manager y resultó ser la propietaria, con razón ese nivel de servicio lo replican felizmente los empleados, quedamos mas de satisfechos y agradecidos por todas las atenciones de la Sra. Faride Cano, Fressia, Mario, etc... Felicitaciones por la pasión y compromiso que ponen a su trabajo!
Octavio
於 2023 年 9 月住了 3 晚
真實評價
6/10 一般
Tinku
2024 年 1 月 6 日
不滿:設施服務
Resort is right by the beach yes - but so limited only 1 restaurant/buffet for every meal. Wet bar wasn’t open majority of the day. No in house entertainment as much. And our rooms had no telephone to call front desk or for support. And 1 pool
Tinku
於 2023 年 12 月住了 2 晚
真實評價
2/10 很差
Payton
2024 年 2 月 1 日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Very misleading and incorrect information in the description on their website. They reuse dirty glass cups and plastic cups for drinks at both bars. Only one buffet style restaurant that was very unsatisfying. The property reeks of sewer. The staff were friendly, but slow with their service. The gift shop was incredibly overpriced. Overall, just not a place I would recommend to spend a vacation.
Payton
於 2024 年 1 月住了 6 晚
真實評價
8/10 不錯
Charles
2026 年 1 月 8 日
讚好:整潔度、職員與服務和設施服務
Villas Playa Samara is a lovely property situated on a small bay with a large, rocky island offshore. Beautiful views and sunsets! Our rooms were very clean and well-maintained by housekeeping during our stay. However, we did have some problems with the plumbing -- stopped-up toilets and showers that had very little pressure. These were corrected, but it was a bit frustrating. The villas are roomy and comfortable but a bit outdated.
The staff in general was extremely friendly and helpful. Only the front desk attendants were a bit testy when we brought our complaints to them regarding our bathrooms. We also had a lot of problems checking in due to the computer system being down. We were switched from room to room before they figured it all out. And one of our four rooms was NOT the junior suite that we had booked, but a smaller room. We didn't get a good explanation as to why this couldn't be corrected.
The pool is beautiful and the beach is quite nice, but they don't seem to have enough towels. We often were told that they are in the dryer and more will be available in 30 minutes.
There's not much assistance available for booking activities or tours. We eventually found a boat/snorkeling tour on-line that actually left from the beach right next to the property. It turned out to be great fun. But there's no concierge able to assist guests with activities off-property.
We were there over New Year's Eve and they threw a fantastic party for everyone!!
Charles
於 2025 年 12 月住了 2 晚
真實評價
2/10 很差
真實旅客
2024 年 2 月 16 日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Do not recommend.
We would not stay here again. Check in took forever and the staff was getting complaints right and left. This is not an all inclusive as advertised. No coffee or coffee maker in room. No phone. No drink glasses. Nothing in minifridge. If you wanted a bottle of water you had to buy it at the gift shop. Buffet was terrible and dirty dishes everywhere. One of the guests even started bussing tables to try and help out the staff I guess. Alcohol for mixed drinks was the cheapest, in plastic bottles… liquor we had never heard of…
Just an overall disgusting environment with less than friendly staff. Shame on this hotel.
真實旅客
於 2024 年 2 月住了 1 晚
真實評價
2/10 很差
Stephane
2023 年 12 月 29 日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Bad experience, avoid if you can.
Definitely not 4 star, the hotel is not maintained, rooms are smelly, light not working, clotted sink, dripping water as shower. The entrance picture is very nice but all for the new facility being developed next door, the villa playa Samara is let with poor maintenance, cheap foods and cocktails “all inclusive”, almost empty buffet, garden not maintained, feels like a let down facility. The beach and view is very nice which makes the experience even more disappointing. This might have been a nice spot some time ago but let to decline, I’m surprised it is offered by Air Canada, it must leave a feeling of being trapped in a location not worth $500 to $600 and feeling to be ripped-off.
We could leverage our stay by going out to other places but it was not the plan for all inclusive villa.
Stephane
於 2023 年 12 月住了 3 晚
真實評價
2/10 很差
Kyle
2026 年 2 月 22 日
不滿:整潔度、職員與服務和設施服務
Almost everything went poorly. They lost our reservation, took almost an hour to straighten it out. Let us get dinner and said to come back afterwards. We did and a different person asked what room we were in. Said we didn’t know yet- hoped he knew. He gave me one key and told me the villa number. By then it was after 9 pm and we had to stumble around in the dark trying to find our villa on the grounds. All the pathway lights were not working, very scary and dangerous. Couldn’t see a thing. Finally found out place and it was not as they advertise on line. We booked a Jr suite villa with a king bed. We got the most worn out villa on the property. No bright inviting colors, and no king size bed. The bedroom had two queen beds and pretty much no other furniture. There was no bedside table for phones, and the light switch was across the room. The bathroom was actually worse. The shower head was not attached to the hose. There was black mold on the shower walls, ant there were dead and live ants crawling all over the floor of the shower. The bathroom floor was grubby. We we&end exhausted so we went too bed. Spoke to reception in the morning. Came back 5 hours later and nothing changed. Went to reception again and they sent us to speak to the service manager. Took a half hour to track him down. Walked to his desk and then he (Larry) disappeared for another 20 minutes. So rude. When he got back I explained, put it in writing and three days later no fixes.
Kyle
於 2026 年 2 月住了 3 晚
真實評價
2/10 很差
Charles
2026 年 2 月 16 日
不滿:整潔度和設施服務
De todo tipo de problemas. El día de ayer, no me permitían el ingreso porque no había personal en recepción por ser horas de la noche. No se me entregaron tarjetas de acceso a la habitación.Las sábanas de la habitación con moho. El toma corriente del baño sin energía. Nos hicieron sacar las cosas para trasladar a una habitación nueva , y cuando llegamos nos dijeron que la habitación no estaba lista esto alrededor de las 11 AM , y hasta las 3 pm me disponen de la habitación
No es posible tener comunicación con recepción sino es presencial. Entre otras.
No es posible tener comunicaciórecepción