Samuel Cocking Garden

very smooth entry. staff are very kind very helpful and respectful. much enjoyed my stay. Japan in summer is very hot the air conditioning in the room saved me. much enjoyed my stay.

The property was very clean and located in an incredibly convenient location. Within a few minutes of walking was Akihabara and a few minutes of walking in the opposite direction was Ueno park and zoo. I highly recommend this location if your traveling with a large group and want to stay in the same room. The staff were very friendly and professional. We'd like to give a shout out to Mr. Naito who helped with the check out and held our bags before leaving Ueno. Thank you very much, Mr. Naito!

The 32nd floor rooms and lounge are the reason to book this hotel. The lounge is lovely with views of Tokyo tower. The rooms are spacious and beautiful on the 32nd floor with views of the whole city. The breakfast was varied and lovely in the lounge. We truly felt spoiled. Any issue we came across was resolved. It was a very hot summer so our room was a bit hotter than we would have liked. The entire staff went above and beyond to resolve the problem. On the second night they moved/upgraded our room for the inconvenience and we had a lovely last sleep in Japan. Fujikake was an amazing manager. 0n our last day, we got sweaty walking around Tokyo and had already checked out. Since the kids cannot enter the spa to shower we didn't know what to do. She opened a room for an hour so we could all shower before going to the airport. We could not be more grateful for the incredible service and attention.