Desk, iron/ironing board, free cots/infant beds, free WiFi

Reviews of Days Inn by Wyndham Central San Antonio NW Medical Center

2 out of 5

Reviews

6.8
Rating 10 - Excellent. 154 out of 748 reviews" "
Rating 8 - Good. 251 out of 748 reviews" "
Rating 6 - Okay. 168 out of 748 reviews" "
Rating 4 - Poor. 84 out of 748 reviews" "
Rating 2 - Terrible. 91 out of 748 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

V.LaNeal

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always feel safe and helpful staff-
Stayed 3 nights in Feb 2024
Response from Guest Relation Management on 3 May 2024
Hi V.LaNeal,We're thrilled to hear that you always feel safe during your stays with us and that our staff has been helpful to you. Providing a secure and welcoming environment for our guests is a top priority. Thank you for choosing to stay with us, and we look forward to continuing to provide you with excellent service during your future visits!

10/10 Excellent

Geraldo

Liked: Cleanliness
Stayed 4 nights in Apr 2024
Response from Guest Relation Management on 23 Apr 2024
Hi Geraldo,It has always been our mission to give each and every one of our guests a wonderful experience, so it warms our hearts to hear that we are succeeding. From all of us here, thank you for rating us perfectly and choosing us. We will continue to offer top-notch hospitality and eagerly await your next visit.

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noce
Stayed 1 night in Apr 2024
Response from Guest Relation Management on 18 Apr 2024
Hi Luis,We're delighted to hear that you had a nice stay with us! Providing a comfortable and pleasant experience for our guests is our top priority, and we're glad that we could meet your expectations. Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable stay in the future!

2/10 Terrible

Kimmi

Stayed 1 night in Apr 2024
Response from Guest Relation Management on 18 Apr 2024
Hi Kimmi,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

6/10 Okay

Alejandro

Travelled with family
Liked: Staff & service, property conditions & facilities
Cable don’t work
Stayed 1 night in Apr 2024
Response from Manager on 9 Apr 2024
Hello Alejandro,We apologize for the inconvenience you experienced with the cable during your stay. Your feedback has been noted for our improvement processes moving forward. Should you have any further concerns, please feel free to contact our management team directly for further assistance.

4/10 Poor

Anthony

Disliked: Cleanliness, amenities, property conditions & facilities
Ghetto and loud fighting all night plus, my work boots were stolen out of the bed of my truck
Stayed 1 night in Mar 2024
Response from Guest Relation Management on 4 Apr 2024
Hi Anthony,Ensuring the safety and security of our guests is our utmost priority, and it deeply troubles us to learn about these incidents. We take matters of safety and security very seriously, and we will be investigating these issues thoroughly. Additionally, we will review and enhance our security measures to prevent similar incidents from occurring in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Lourdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine. Only that they offered breakfast included and they didn’t include it. They only had coffee and juice.
Stayed 3 nights in Feb 2024
Response from Guest Relation Management on 8 Mar 2024
Hi Lourdes,Thank you for your feedback regarding your recent stay at our hotel. Your feedback is valuable, and I will ensure that this issue is addressed with our team to prevent similar occurrences in the future. Additionally, I'll make sure to clarify any discrepancies regarding breakfast offerings to ensure our guests have a more enjoyable experience. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Excellent

Cesar

Stayed 1 night in Mar 2024
Response from Guest Relation Management on 26 Mar 2024
Hi Cesar,It has always been our mission to give each and every one of our guests a wonderful experience, so it warms our hearts to hear that we are succeeding. From all of us here, thank you for rating us perfectly and choosing us. We will continue to offer top-notch hospitality and eagerly await your next visit.

4/10 Poor

emily

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No Access to any of the amenities on listing. should not have continental breakfast or hot tub in listing.
Stayed 1 night in Jan 2024
Response from Guest Relation Management on 1 Mar 2024
Hi Emily,Thank you for your feedback regarding your recent stay at our hotel. Rest assured, we'll take the necessary steps to ensure our listings are clear and transparent, and we'll work to enhance our guest experience wherever possible. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Adam

Travelled with family
Liked: Cleanliness
Checkin was a disaster. Computers were down and so they could not check me in. An hour I waited before they found a work around.
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 26 Feb 2024
Hi Adam,Thank you for your feedback regarding your recent stay at our hotel. Ensuring a smooth and efficient check-in process is important to us, and we're disappointed that we fell short of your expectations on this occasion. Please know that we take your feedback seriously, and we will use it to improve our services and prevent similar situations from occurring in the future. Thank you for bringing this matter to our attention, and we hope to welcome you back in the future under more favorable circumstances.

2/10 Terrible

Ashley

Disliked: Staff & service, amenities
Would not release refund even after I bought protection. Expedia did not explain why they couldn’t refund if it was before actual checkin Did not even stay the night neither merchant nor Expedia would take responsibility for 110.00w deposit, so sad because I’ve always used and promoted Expedia until now when I need them .
Stayed 1 night in Feb 2024
Response from Guest Relation Management on 22 Feb 2024
Hi Ashley,Thank you for your feedback regarding your recent stay at our hotel. We take issues like this very seriously, and we'll investigate the matter further to determine what went wrong and how we can prevent it from happening in the future. We appreciate your patience and understanding as we work to resolve this issue, and we hope that we can regain your trust in our hotel.

10/10 Excellent

Salvador

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Guest Relation Management on 26 Jan 2024
Hi Salvador,Thank you for giving us a perfect rating! It is our constant endeavor to provide exceptional service and create memorable experiences for our guests, and it's rewarding to know that we have succeeded in doing so for you. Your feedback serves as a great motivator for our team to continue delivering excellent service. We appreciate your business and hope to have the pleasure of serving you again soon.

6/10 Okay

SUSAN

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I guess since it was owned by Wyndamm that the breakfast would at least a contential. Not just coffee and Yogart. After I saw that I felt like a booked a room at Motel 6.
Stayed 1 night in Jan 2024
Response from Guest Relation Management on 24 Jan 2024
Hi Susan,Thank you for your feedback regarding your recent stay at our hotel. Your feedback is valuable as it helps us identify areas for improvement. We understand the importance of a satisfying breakfast to start the day, and we will review our offerings to ensure a more comprehensive and enjoyable experience for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 Good

Yuxi

Stayed 1 night in Jan 2024
Response from Guest Relation Management on 16 Jan 2024
Hi Yuxi,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

6/10 Okay

Michelle

Disliked: Cleanliness, staff & service
Customer Service
My stay was for three nights. The room wasn't the cleanest. But at least the toilet and tub were clean. I asked the housekeeper for 2 extra towels. They did not leave any. I also called the front desk and asked for an extra blanket. I was flat out told no. I thought that was rude.
Stayed 2 nights in Nov 2023
Response from Guest Relation Management on 7 Dec 2023
Hi Michelle,Thank you for your feedback regarding your recent stay at our hotel. Your comments regarding the toilet and tub are appreciated, but we understand the importance of a consistently clean environment, and we'll address this matter promptly with our housekeeping team. We will also review our processes and communicate with our staff to ensure that we provide the level of service our guests deserve. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Good

Roxana

Liked: Cleanliness, staff & service, room comfort
No frills hotel but comfortable
For those that dontknow the area they might question the area. The hotel is reasonably priced and although there are some homeless people in the area it's a quiet hotel. Water pressure is not that great but there is plenty of hot water.
Stayed 2 nights in Nov 2023
Response from Guest Relation Management on 5 Dec 2023
Hi Roxana,We appreciate your insights and are glad to hear that you found the hotel reasonably priced and quiet. We also take note of your comments about the water pressure, and we will address this issue to ensure a more comfortable experience for our guests. We appreciate your business and hope to have the pleasure of serving you again soon.

8/10 Good

Jeri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Guest Relation Management on 19 Dec 2023
Hi Jeri,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

2/10 Terrible

Miranda

Disliked: Cleanliness, staff & service, property conditions & facilities
in room 108 was infested with roaches and had to ask to change room. customer service at desk did not hesitate, i must remark, but this cannot happen at any circumstance.
Stayed 1 night in Oct 2023
Response from Guest Relation Management on 1 Nov 2023
Hi Miranda,Thank you for your feedback regarding your recent stay at our hotel. Rest assured that we take this matter very seriously, and our dedicated pest control team has already been alerted to address the pest issue, we will thoroughly inspect and treat the room to prevent any future occurrences. We hope to have the opportunity to welcome you back in the future, so you can witness the improvements we have made based on your valuable feedback.

4/10 Poor

German

Disliked: Cleanliness, staff & service, property conditions & facilities
Old, two story hotel, noisy, not too clean and
Stayed 1 night in Oct 2023
Response from Guest Relations Management on 27 Oct 2023
Dear German,We appreciate your honest feedback, and we're sorry to hear that your stay didn't meet your expectations. We always strive to provide a comfortable and enjoyable experience for our guests, and it sounds like we fell short this time. Your comments are valuable, and we'll certainly use them to make improvements where needed. If you decide to give us another chance in the future, we promise to do our best to turn your next stay into a 5-star experience. Thank you for sharing your thoughts with us!

2/10 Terrible

Romaric

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Guest Relation Management on 25 Oct 2023
Hi Romaric,Thank you so much for your recent stay at our hotel and for taking the time to provide us with your feedback. We take your feedback seriously, as it helps us identify areas of improvement and ensures that we maintain the high standards we strive for. We would greatly appreciate it if you could take a moment to share specific details about the issues you encountered during your stay. Your insights will enable us to address these matters promptly and effectively to prevent similar situations in the future. Whether it concerns room cleanliness, staff attitude, amenities, or any other aspect, your input is invaluable to us. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

6/10 Okay

Susan

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Beware if you book a room at this hotel to ensure you don't get one on the bottom floor facing the shared parking lot with Motel 6! Outside the room was terrible and we seriously felt unsafe. The Police were in the Motel 6 lot making arrests, just feet from our door! There were unsavory looking people hanging around outside. I could smell weed. It advertised breakfast included, but it was yogurt ONLY! Coffee, juice, yogurt. The night clerk was rather rude when we checked in and acted like I was bothering him. People in the lobby that did not appear to be staying there. We wanted to leave but it was already paid for and late at night when we arrived. No wonder it was so cheap. I did not feel safe and worried about our truck. Inside, the beds were comfortable and the room was not too bad. It needs some repairs but it was relatively clean. Did have small microwave & mini fridge. If you book, ask for a room on the other side. Google Earth the location and see that parking lot by Motel 6, because there isn't pics of that on the booking site.
Stayed 1 night in Oct 2023
Response from Guest Relations Specialist on 23 Oct 2023
We're sorry to hear about your disappointing experience during your stay. Your safety and comfort are our top priorities, and we apologize for the concerns you had. We'll address these issues with our team and work on improvements. We appreciate your feedback, and we hope you might consider giving us another chance in a different room on your next visit.

2/10 Terrible

Philip

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroaches everywhere stayed there because it’s about 5 mins from the airport never again….
Stayed 1 night in Oct 2023
Response from Guest Relation Management on 31 Oct 2023
Hi Philip,Thank you for your feedback regarding your recent stay at our hotel. Please rest assured that we take this matter extremely seriously, and we are taking immediate action to address the issue. Our pest control team has been called in to thoroughly inspect and treat the affected areas to ensure the complete eradication of these pests. We hope to have the opportunity to provide you with a better experience in the future.

10/10 Excellent

Gerardo, Montgomery

Stayed 1 night in Oct 2023
Response from Manager on 11 Nov 2023
Hello Gerardo,Thank you for taking the time to leave us a 5-star review! We are delighted to hear that you had a wonderful experience during your stay. We always strive to provide excellent service and meet our guest's expectations. We hope to welcome you back in the near future for another enjoyable stay at our hotel.

8/10 Good

PIERRE

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Guest Relations Specialist on 20 Oct 2023
Thank you for your recommendation and welcome back! I’m glad you find our cleanliness and modern accommodations pleasing. We appreciate your patronage and are delighted to be your hotel of choice.

4/10 Poor

John

Disliked: Amenities, property conditions & facilities
It claims breakfast included when you book the hotel but when you get there you find out they only serve yogurt everyday. I canceled when I arrived and changed my booking late at night with a half awake child.
Stayed 2 nights in Oct 2023
Response from Guest Relation Management on 17 Oct 2023
Hi John,Thank you for your feedback regarding your recent experience at our hotel. We understand the importance of clear communication about what is included in the breakfast offering, and we will review our reservation process to ensure that such discrepancies are avoided in the future. Your feedback is essential in helping us improve our services, and we hope you may give us another opportunity to provide you with a more satisfying experience in the future.

8/10 Good

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Relation Management on 12 Oct 2023
Hi Lauren,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

8/10 Good

Laura

Travelled with partner
The sheet had burn holes in the both beds..they give 2 towels..there was hair all over the bed
Stayed 1 night in Sep 2023
Response from Guest Relation Management on 4 Sept 2023
Hi Laura,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. Maintaining clean and comfortable accommodations for our guests is a top priority, and we take your feedback seriously. We assure you that we will investigate the issues you've raised with our housekeeping team to ensure that such situations are not repeated in the future. Your comfort and satisfaction are important to us, and we hope you'll consider giving us another opportunity to provide you with a much-improved experience.

6/10 Okay

Joel

Liked: Staff & service, property conditions & facilities
Terrible breakfast choices
Stayed 1 night in Aug 2023
Response from Guest Relation Management on 28 Aug 2023
Hi Joel,We appreciate you taking the time to provide us with your feedback regarding the breakfast choices during your recent stay at our hotel. Your comments are essential to us, as they help us identify areas where we can make improvements. We will certainly take your feedback into consideration as we review and refine our breakfast menu to ensure a more enjoyable experience for all our guests. We hope you'll consider giving us another opportunity to provide you with a more enjoyable stay in the future.

8/10 Good

Vanessa

Business traveller
Liked: Staff & service
Disliked: Amenities
The staff is super sweet and welcoming, but little white mites disturbed my stay.
Stayed 2 nights in Aug 2023
Response from Guest Relation Management on 28 Aug 2023
Hi Vanessa,Thank you for taking the time to share your feedback about your recent stay at our hotel. We greatly appreciate your kind words regarding our staff's friendliness and welcoming demeanor. Please know that we take your concerns very seriously. We have already taken immediate steps to address the issue and ensure that appropriate measures are taken to eliminate any pests that might have affected your stay. We hope you'll consider giving us another chance to provide you with the exceptional stay you deserve.

6/10 Okay

Nancy

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
It says online they offer breakfast. But it's just coffee or juice
Stayed 1 night in Aug 2023
Response from Guest Relation Management on 7 Aug 2023
Hi Nancy,Thank you for bringing your concern to our attention regarding the breakfast offerings at our hotel. We will conduct a thorough review of our breakfast offerings to ensure that they align with the information provided online and meet our guests' expectations. Thank you for staying with us, and we look forward to the opportunity to welcome you back for a more enjoyable stay.

8/10 Good

Maria

Stayed 1 night in Jul 2023
Response from Guest Relations Specialist on 2 Aug 2023
Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit.

2/10 Terrible

Ashley

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My sheets were stained...i had to call for another one and it wasn't until the morning i got one The breakfast is grab a banana and juice and go not even sit down ...the area is bad theres men hanging outside watching your everymove i had to call the front office to make sure cameras were working thats how unsafe i felt NEVER again
Stayed 2 nights in Jul 2023
Response from Guest Relations Specialist on 28 Jul 2023
We apologize for the issues you experienced during your stay. This is not the standard we aim to provide, and we take your concerns seriously. Our team will address the problems immediately to improve our guest experience. Your feedback is essential, and we hope you will reconsider staying with us again in the future.

6/10 Okay

Julie

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Manager on 8 Aug 2023
Hello Julie,Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Terrible

Luis

Disliked: Staff & service, property conditions & facilities
They don’t have a decent breakfast and they charge for that …
Stayed 3 nights in Jul 2023
Response from Guest Relations Specialist on 10 Jul 2023
Hello Luis, Thank you for your input. Thank you for sharing your feedback regarding the breakfast at our hotel. We apologize if the breakfast options did not meet your expectations. We strive to provide a satisfying and enjoyable breakfast experience for our guests. We appreciate your input and will consider it as we continually work to improve our offerings. We hope you'll consider staying with us again.

4/10 Poor

MIRELLA

Stayed 2 nights in Jun 2023
Response from Guest Relations Management on 14 Jun 2023
Dear Mirella, We appreciate you taking the time to provide your thoughts.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your opinions as we constantly look for ways to enhance the guest experience at our hotel.I sincerely hope you will come back so we can give you a much better experience.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The beds were comfortable and the area was quiet.
Stayed 3 nights in Jun 2023
Response from Guest Relations Specialist on 9 Jun 2023
Hello Amy, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

2/10 Terrible

Dawn

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
False Advertising by Hotel.com
Location of hotel was unsafe, people walking around in parking lot watching customers enter and leave rooms. Room was extremely dirty. I felt unsafe especially being a single female in that location. Also, hotel room was unsanitary (extremely dirty)!
Stayed 1 night in Jun 2023
Response from Guest Relations Management on 7 Jun 2023
Dear Dawn, We are saddened to hear that your stay with us did not meet your expectations. The safety of our guests is our top priority and we sincerely apologize that the presence of some guests and individuals made your stay uncomfortable and made you feel unsafe. We take all guest feedback seriously, and we apologize for all the inconvenience you experienced during your visit. These are certainly not the standards that we set for ourselves, and we will take immediate action to address these concerns. Thank you for bringing this to our attention. We have already informed the management to address these issues.Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with a much better experience.

6/10 Okay

RICHARD, LUBBOCK

Travelled with family and small children
We are a family of 4 and were not given enough towels for all of us. If you're paying extra for breakfast this is not the place for you, the only thing that was offered here was Activia yogurt and juice. Pool area wasn't bad but saw a weigh scale next to pool. Spa actually worked.
Stayed 3 nights in May 2023

2/10 Terrible

Justin

Stayed 3 nights in May 2023
Response from Guest Relations Specialist on 19 Jun 2023
We're sorry to hear that you had a less-than-satisfactory experience during your stay with us. As a team, we strive to provide the highest level of hospitality and comfort for all of our guests, and it sounds like we fell short in your case. We would greatly appreciate any specific feedback you can give us about what went wrong during your stay, as it will help us to identify areas where we can improve. Our team takes all feedback seriously, and we are committed to using it to make sure that future guests have a much better experience. Please know that we are deeply committed to ensuring that all of our guests have a comfortable and enjoyable stay, and we apologize that we did not meet your expectations. We would love the opportunity to make it right for you if you are willing to give us another chance. Thank you for choosing to stay with us, and we hope to have the chance to earn your trust and loyalty back.

2/10 Terrible

Tommy

Stayed 1 night in May 2023
Response from Guest Relations Management on 16 Jun 2023
Dear Tommy, We appreciate you taking the time to provide your thoughts.We are sorry to hear that during your most recent visit, you were not completely satisfied with us. We value your opinions as we constantly look for ways to enhance the guest experience at our hotel.I sincerely hope you will come back so we can give you a much better experience.

4/10 Poor

Linda

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Next to Highway and good restaurants. Night clerk didn’t know what to do concerning room lock not working..unable to unlock door with key he provided😠. Informed him several times..he kept giving us new key passes..but they didn’t work!! He had to come unlock door with his pass key..told me to back to office in the morning to get a new key😠
Stayed 2 nights in May 2023
Response from Guest Relations Specialist on 24 May 2023
Hello Linda, Thank you for the review of your stay at our hotel. We sincerely value our guests’ time; therefore, we regret your inconvenience with the room keys and that our associate was not able to resolve it right away- we hope you will accept our apologies. Please be assured your issue will be discussed with the team to improve our guest experience in the future. Thank you for your patience; we hope you will give us another chance to serve you better.

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No frills hotel! The free breakfast is just yogurt, juice and coffee. There is an IHOP and Bob Millers bbq that serves breakfast next door. If you are just looking for a place to stay this is good. If you looking for luxury, stay somewhere else.
Stayed 3 nights in May 2023
Response from Guest Relations Specialist on 23 May 2023
Hi Jamie, We are delighted you had an outstanding stay and that you loved all aspects of our hotel, particularly our breakfast. Thank you for the excellent rating, and we look forward to hosting you again soon.

2/10 Terrible

Doreana

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
We expected a big breakfast and it was very small coffee and juice only the rooms had graffiti on mirrors and carpet was dirty and roaches
Stayed 1 night in May 2023
Response from Guest Relations Specialist on 13 May 2023
Hi Doreana, Your input is extremely valuable to us as we strive to make every guest's stay as pleasant as possible. We appreciate you taking the time to leave a comment about our breakfast. We appreciate your feedback and hope to hear from you again on your next trip.

2/10 Terrible

Valencia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were nice. The room smelled like mold. The bathroom walls were dirty and outdated. Bathroom is very small. Drug users and homeless all around the premises and at our doorway. Bed was very comfortable and pillows very nice and soft. I couldn't sleep well knowing roaches were crawling around and the mildew ofor was unbearable. I will not be visiting again.
Stayed 1 night in Apr 2023
Response from Guest Relations Specialist on 21 Apr 2023
Hello, Valencia. Thank you for your review. We appreciate your positive comments on some aspects of our hotel and I sincerely apologize for your overall bad experience; this is not the kind of impression we want to leave on our valued visitors. I want you to know that we take all guest comments very seriously and work to resolve any problems you have brought to our attention. Our success depends on our guests' happiness, and your input will help us make the necessary changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.

8/10 Good

Miguel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Guest Relations Specialist on 19 Apr 2023
Thank you for your incredible rating! It means so much to us. We look forward to your next stay.

6/10 Okay

Lindsey

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Our free breakfast was a yogurt cup and either coffee, orange juice or apple juice. 😡
Stayed 2 nights in Mar 2023
Response from Manager on 2 Apr 2023
Hello Lindsey,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our breakfast. Every guest experience is extremely important to us. We value your feedback and thank you for your business.

10/10 Excellent

STEPHANIE

Liked: Cleanliness, property conditions & facilities
It's a BEAUTIFUL room!
Stayed 1 night in Mar 2023
Response from Guest Relations Specialist on 29 Mar 2023
Your bright smile gives us the boost we need to keep going. We are extremely grateful to you for awarding us a perfect score! We would be honored to serve you again. Thank you very much.

4/10 Poor

Michelle

Travelled with family
Disliked: Property conditions & facilities
fair
Overall they hotel was good.Issues I had was the coffee maker didnt work, the blowdryer didn't work, there was no iron in the room. Beds were clean and comfortable. My other party who had a single room said he had an iron and board, blow dryer and coffee maker which were all working.
Stayed 3 nights in Mar 2023
Response from Guest Relations Management on 21 Mar 2023
Dear Michelle, It's good to hear from you and we appreciate that you've taken the time to share your stay at our hotel!We are delighted that you love our clean and comfy beds! But we do apologize for the coffee maker and the blow dryer not working. We hope the staff was able to provide you with assistance to make your stay more comfortable. Thank you for your feedback. It will help us to recognize our strengths and improve upon our weaknesses, as we continuously seek ways to improve the guest experience in our hotel.Thank you for sharing this review and we look forward to seeing you again!

2/10 Terrible

Andrew

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The rooms of this property were terrible. They were dirty house keeping failed to remove the old food out of the fridge which obviously had been there for a while. Also when we were looking for an outlet we came across an open used condom. The door handle mechanism didn’t work as it should and jiggled to the point if someone wanted to with force remove it. Other people would show up around midnight with their screaming children both night we were there. Finally we needed to use the on sight laundry which was broke the vending machine in the lobby was broke and they only offered juice or coffee at breakfast. The staff at the front were very helpful though and were about the only good thing about this motel.
Stayed 2 nights in Mar 2023
Response from Guest Relations Management on 21 Mar 2023
Dear Andrew, Thank you for sharing your review and giving us an honest look at the guest experience in our hotel.It is disheartening to learn that you did not enjoy your stay. We are sorry for the issues you had with the place, especially with the cleanliness and the broken facilities We also would like to apologize for the noise. Know that your voice is of tremendous importance to us and we are confronting each of the issues that you mentioned to ensure that no guest has this experience in the future. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We do hope you'll return and let us show you a far better experience.

4/10 Poor

Christina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Description not accurate
Breakfast was a choice of juice or coffee. Room didn’t cleaned at all on second day and even though we pulled everything off the bed to be replaced they used same sheets and blanket. Only good thing was next to two restaurants
Stayed 3 nights in Mar 2023
Response from Guest Relations Management on 20 Mar 2023
Dear Christina, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.We are pleased to hear that you enjoyed some aspects of your stay. But we do apologize for all the inconvenience you encountered, especially with the limited breakfast and no housekeeping. Do know that your voice is of tremendous importance to us and we are confronting all these issues that you mentioned to ensure that no guest has this experience in the future. Your feedback will help us to recognize our strengths and improve upon our weaknesses, as we continuously seek ways to improve the guest experience in our hotel.We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.