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Reviews of Fairfield Inn & Suites Marriott San Antonio Boerne

2.5 out of 5
Fairfield Inn & Suites Marriott San Antonio Boerne
6 Cascade Caverns Road, Boerne, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 178 out of 338 reviews" "
Rating 8 - Good. 79 out of 338 reviews" "
Rating 6 - Okay. 44 out of 338 reviews" "
Rating 4 - Poor. 24 out of 338 reviews" "
Rating 2 - Terrible. 13 out of 338 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Tim, Aledo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Fairfield Team on 21 May 2024
Thank you. We are glad to see we met all your expectations and look forward to your return visit.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
During eclipse had a blast at place
Stayed 4 nights in Apr 2024
Response from Fairfield Team on 11 Apr 2024
Glad you had a great time during this exciting event. We enjoyed hosting you and look forward to welcoming you back.

10/10 Excellent

Sabrina

Stayed 1 night in Mar 2024
Response from Fairfield Team on 23 Apr 2024
Thank you for your feedback. We are glad to see you enjoyed your stay. We look forward to welcoming you back whenever your travels bring you to San Antonio/Boerne

8/10 Good

Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Desk Team on 1 Mar 2024
We are glad to see that you had a nice visit and look forward to seeing you again soon.

10/10 Excellent

Joanna, Tomball

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very nice and the beds were extremely comfortable. There were nice choices for breakfast and it was very good. The hotel staff were nice and accommodating.
Stayed 1 night in Feb 2024
Response from Front Desk Team on 1 Mar 2024
We appreciate your feedback. Glad to see you enjoyed our new beds and upgraded breakfast. We are constantly striving to improve our guests experience and work hard to ensure every stay is exceptional.

10/10 Excellent

Julie, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities
All was great. The breakfast ladies were very nice
Stayed 2 nights in Feb 2024
Response from Front Desk Team on 1 Mar 2024
Thank you for your feedback and for recognizing our breakfast employees for all their hard work and effort.

8/10 Good

Donald, USA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast dining manager provided enthusiastic customer service ensuring everyone had what they needed and foods were restocked timely and hot. The front desk manager was very professional and also provided excellent customer service immediately taking care of a key issue when we were not able to access the workout room and later with our own room.
Stayed 2 nights in Feb 2024
Response from Front Desk Team on 10 Feb 2024
Thank you Glad you had a great stay. We are pleased you recognized our great staff

10/10 Excellent

Gary

Stayed 2 nights in Feb 2024
Response from Front Desk Team on 10 Feb 2024
Thank you Look forward to seeing you when your travels bring you back to Boerne

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. The breakfast was better than many hotels. The room was adequate and clean. Very convenient to the Interstate.
Stayed 2 nights in Feb 2024
Response from Front Desk Team on 10 Feb 2024
Glad to see you enjoyed your stay. We appreciate your feedback. We strive to provide the best breakfast for our guests, with lots of variety and healthy options. Hope to see you soon

8/10 Good

Rosemberto

Stayed 1 night in Jan 2024
Response from Front Desk Team on 10 Feb 2024
Thank you for reviewing our property We appreciate you choosing our property.

10/10 Excellent

Kathy

Stayed 1 night in Jan 2024
Response from Front Desk Team on 10 Feb 2024
Glad to hear you had a first class stay.We work hard to ensure our guests have a first class experience

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable beds- we have been Hilton loyalists for many many years, it appears hilton is going down in quality and service! I am downloading the marriott app if they have one!
Stayed 2 nights in Nov 2023
Response from Front Desk Team on 15 Nov 2023
Thank you for taking the time to review our property. We pride ourselves on providing a stress free, quality stay. Bonvoy is the Marriott mobile app which can be downloaded and is easy to use. Hope to see you soon.

10/10 Excellent

Ann

Stayed 1 night in Nov 2023
Response from Fairfield Team on 11 Apr 2024
Thank you for the first class review.

4/10 Poor

Kirk

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
heat unit did not work
Heat unit did not work, room was cold all night, For the price I paid stay was not worth it
Stayed 1 night in Nov 2023
Response from Front Desk Team on 5 Nov 2023
Thank you for letting us know about your experience while staying with us. Had you let us know about the heater during your stay we would have addressed the issue immediately, by either fixing the heater or moving you to another room. We hope you will give us another opportunity to better your experience in the future.

10/10 Excellent

Raquel, Lake Jackson

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was a breeze and customer service was top notch!
Stayed 1 night in Oct 2023
Response from Logan on 30 Oct 2023
Hey Raquel, Thank you for taking the time to review our property. We are glad to see you had a first-class experience and hope to welcome you back soon.

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, affordable, nice place to stay in Boerne.
Fantastic! Friendly, ver helpful staff.
Stayed 5 nights in Oct 2023
Response from Front Desk on 24 Oct 2023
Thank you for taking the time to review our property. We are glad to see you had a first-class experience and hope to welcome you back soon.

8/10 Good

Austin

Stayed 1 night in Oct 2023
Response from Front Desk Team on 5 Nov 2023
Thank you for sharing your experience We are pleased to see that you had an enjoyable stay

6/10 Okay

Mary

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
clean good water pressure on the shower was very slow
Stayed 1 night in Oct 2023
Response from FFI Front Desk on 9 Oct 2023
Hi Mary, thank you for choosing to stay with us this past weekend. We are glad to hear that you found our hotel clean but disappointed that the water pressure was too slow for your liking. We will have maintenance check the room you stayed in to address any issues and hope you will come back and give us the opportunity to better your guest experience when visiting the Texas Hill Country

10/10 Excellent

LAURIE

Stayed 1 night in Sep 2023
Response from FFI Front Desk on 9 Oct 2023
Thank you for choosing to stay with us and for taking the time to review our property. We are delighted to hear that you enjoyed your stay and hope to see you soon.

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Front Desk Team on 28 Sept 2023
Thank you for choosing to stay with us. We are delighted to see that you had a wonderful stay. Hope to see you soon.

10/10 Excellent

Margaret, Tucson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Front Desk on 28 Sept 2023
Thank you for your first class review. We hope you will choose to stay with us again.

10/10 Excellent

Lydia G

Very nice staff in relaxing area
Stayed 1 night in Sep 2023
Response from Front Desk on 22 Sept 2023
Thank you for choosing to stay with us. We are glad it was relaxing and our wonderful staff took care of your needs. Hope to see you on your next trip to Boerne

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Fairfield on in Boerne over the weekend and I have never felt more like home. Everyone that works there was so hospitable. The towels were very fluffy. I fell in love with their shampoo, conditioner, and bath soap , and the bed was comfortable. the breakfast was very good but made it feel the best like home was the lady that worked in the breakfast area she was the nicest employee ever I would give this place a 12 if I could
Stayed 2 nights in Sep 2023
Response from Fairfield on 27 Oct 2023
Debbie,Thank you so much for feedback. I will pass on the beautiful compliments to our staff. Thank you for your loyalty to Marriott!Monica Smith-Winters

8/10 Good

Kristen, Saint Augustine

Liked: Cleanliness, staff & service, property conditions & facilities
It was only a quick overnight on a road trip. Bed was comfortable and the breakfast was good.
Stayed 1 night in Jul 2023
Response from Monica on 4 Sept 2023
Thank you for taking the time to give us such positive feed back. We're glad you enjoyed our new beds and complimentary breakfast!Thank YouFront Desk

10/10 Excellent

Deborah

Stayed 1 night in Jul 2023
Response from Front Desk FFI on 25 Jul 2023
Thank you for your great review. We appreciate you choosing to stay with us and hope to see you soon.

8/10 Good

Brandon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023
Response from Front Desk FFI on 13 Jul 2023
Glad to see you had a great stay. Hope to see you again soon.

2/10 Terrible

Adrian

Travelled with family
Disliked: Cleanliness, property conditions & facilities
This hotel was very dirty. The first room they gave us smelled like mold. The second room, we had a scorpion crawling around, the hot water didn’t work for showers, our toilet stopped working, we found a spider on our shoes, the overall room is small and dirty. There were nasty stains on the corner of the mattress. We didn’t complain about anything besides the scorpion, the spider and the moldy smell in the first room, the manager offered us 30$. We stayed there 9 nights!!! We found the scorpion night 2, and the spider night 7. The front staff felt bad about what we found in our room but the manager could’ve offered us more than 30$. Find somewhere better. The pool is small and it overall looks like an old apartment building.
Response from Front Desk FFI on 10 Jul 2023
Thank you for reviewing our property. We are sorry your 9-day stay didn't meet your expectations. Your concerns were shared with our team leaders.

10/10 Excellent

REAGAN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jun 2023
Response from Front Desk FFI on 17 Jun 2023
Thank you for your first-class review. We strive for every stay to be a wonderful experience. We hope to see you soon.

8/10 Good

EDWARD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023
Response from Front Desk FFI on 23 May 2023
Thank you for staying and taking the time to review our property. We gad you had a good stay, and look forward to welcoming you back whenever your travels bring you to Boerne TX

10/10 Excellent

Jocelyne

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Room was clean and staff was attentive. Would come back.
Stayed 1 night in May 2023
Response from Fairfield Front Desk on 14 May 2023
Thank you for providing your feedback. We are glad to see you had a wonderful stay and look forward to welcoming you back.

10/10 Excellent

Stephen, Lenoir City

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service
Clean property. Pet fee was a little high.
Stayed 1 night in Apr 2023
Response from Fairfield Front Desk on 14 May 2023
Thank you for providing feedback on your recent stay. Our pet fee is a one-time 50 nonrefundable cleaning fee to ensure every pet room is deep cleaned after each stay. We pride ourselves on providing a clean, comfortable, stress-free stay and are glad you experienced this. Hope you will be back soon.

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Staff
Staff was very friendly and check-in was a breeze. Only complaint is mattresses could be more comfortable
Stayed 1 night in Apr 2023
Response from Fairfield Front Desk on 14 May 2023
Thank you for choosing to stay with us. Our staff are some of the best in the industry and treat each guest with warm hospitality. This property is currently undergoing some upgrades to enhance the guest experience. We recently updated our fitness room, and all of our guest rooms have new TV's we endless entertainment opportunities. Next on the list, new beds which should be arriving soon. We can't wait as we know our guests are going to love our property even more. We hope you will be back soon to enjoy all that Boerne has to offer

2/10 Terrible

Deonna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zero stars
5 minutes after booking, called back when I realized this is NOT in San Antonio as the name states. The manager on duty said she could not refund me because she didn't have authority, but would let the management know the next day and "take care of it" for me. So we booked another room that was in San Antonio for the night. The next day, I got an email saying they would not refund me. So I wasted $200+ on a room we didn't stay in. If the person on the phone would not have said she would take care of it then we would have drove out there and stayed instead of loosing money! Horrible customer service and communication cost me hundreds for nothing!!
Stayed 1 night in Mar 2023
Response from Fairfield Team on 7 May 2024
Hi Deonna, I am unable to locate your reservation at this property including any stay information. If you would like to contact us directly, we can try to help you resolve any issues

10/10 Excellent

Keri, Tucson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Very clean. Convenient location.
Stayed 1 night in Mar 2023
Response from Fairfield Front Desk on 14 May 2023
Thank you Hope to see you soon

8/10 Good

Joshua Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whirlpool was nice and warm to end an overcast week, the pool was large enough to wade in and adjacent to the whirlpool. A quiet walk to a Circle K convenience store and gas station for most desirables. Breakfasts were timely and organized well. Didn't like that our shower drained really slow and we had a younger group of bus travelers who were a bit unruly over the weekend.
Response from Front Desk FFI on 8 Mar 2023
Thank you for providing your honest feedback. We are glad to see that you enjoyed our hot tub and pool as well as a good breakfast and readily available amenities. We hope you will stay with us in the near future as we are adding enhancements and upgrades to our hotel in an effort to increase our guests experience. We look forward to welcoming you back

10/10 Excellent

Tommy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Bralie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023
Response from Front Desk FFI on 8 Mar 2023
Thank you for providing a wonderful review of our property. We work hard to ensure that every stay is a first-class experience. This starts from the moment you arrive and continues throughout your stay. We look forward to welcoming you back.

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Fairfield Front Desk on 8 Feb 2023
Thank you for providing your feedback as you have chosen to write an anonymous review, we are unable to address any concerns you may have had with your stay. We hope you will decide to give us another opportunity in the future.

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property can be easily access from the freeway and plenty of restaurants nearby.
Stayed 1 night in Jan 2023
Response from Fairfield Front Desk on 8 Feb 2023
Thank you for taking the time to provide your feedback. We are glad to see you experienced a first class stay and look forward to welcoming you back.

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing special about the property, but the room was clean and the staff was friendly and helpful.
Stayed 1 night in Jan 2023
Response from Fairfield Front Desk on 15 Jan 2023
Thank you for staying with us. We appreciate you recognizing the effort our housekeeping team makes to ensure our rooms and hotel are clean and inviting. We pride ourselves on our staff service as we feel this is what makes a stay special, knowing you can count on us. Hope you will stay again soon

10/10 Excellent

Sergio M

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and cozy.
Response from HJH on 5 Jan 2023
Thank you for your first-class review, we appreciate your feedback and look forward to seeing you soon

8/10 Good

Chad

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our check in at this property was awesome and the new staff member was extremely engaging and pleasant to speak with. The room was extremely large and had everything we needed. The food for Breakfast was Amazing and the only reason I am not choosing the highest rating is because the breakfast staff were extremely disruptive and involved in every move we made near the breakfast area. Another one of the food staff was discussing politics and religion and just shouldn't have been that engaged while we wanted to relax and have breakfast.
Response from Fairfield Team on 10 Dec 2022
Thank you for sharing your valuable feedback. We are happy to see that for the most part your stay was amazing. We will be addressing the breakfast conversations with our food and beverage team to ensure that this was an isolated incident. We want our guests to be able to relax and enjoy the great breakfast we provide. Hope you will stay with us whenever you visit Boerne

6/10 Okay

Christopher

Liked: Staff & service
Failed to meet expectations
Check in was smooth and getting into the room was easy. However, once in the room we found it less than expected. The room was much smaller than hotels we’ve stayed in the same chain. With the exception of a stray hair I found in the shower and some dust on high surfaces, the room was clean, but old looking. There were cracks in the caulking around the shower and what looked like the start of mildew forming there. Also, I appreciate the desire to be environmentally responsible, but the “eco-friendly” toilet paper was so thin that it required more paper to wipe to do the same job. Finally, the free breakfast was awful looking. The powdered eggs in one serving tray reminded me of the food served to us in Navy boot camp back in the early 90s. And the toaster waffles were even worse looking. The fresh fruit looked like it had been dropped from a truck at high speed and everything smelled burnt. We did not eat anything.
Stayed 1 night in Nov 2022
Response from Monica Smith-Winters on 19 Nov 2022
Dear Christopher,Thank you for reaching out and letting us know about your stay with us. It was good to hear that the front desk provided a seamless check in. We were sorry to hear that the rest of your stay fell below your desired expectations. The Housekeeping and Maintenance Leadership Teams have been made aware of your findings and have addressed all of them. We strive to provide excellence in our customer service and are sorry we did not meet your standards in these areas. Your opinion about the hotel toilet paper has also been noted. As for the Marriott complimentary standard breakfast I feel compelled to defend your observations. It is Marriott policy that we use cage free eggs in any breakfast product we serve that contains eggs. We do not nor have we ever used/served powdered eggs. I am sorry you were not satisfied with the brand of waffles that we serve per Marriott, these waffles have been met with satisfaction by the majority of our guests. Our fruit is bought daily to ensure it’s freshness.Once again I am sorry our complimentary Marriott standard breakfast did not meet your expectations, this had to be frustrating. Please be assured we strive to serve the highest quality food made available to us.Thank you for taking the time to give us feedback through a different set of eyes. All your comments were given serious consideration.Monica Smith-WintersFront Desk Manager

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
This hotel is nice and decently priced. The king room was a little small, but it was perfect for just 2 people. The only 2 cons about this hotel is 1) the room does not a full length mirror and 2) the curtains would not close (I think it was broken, we did not notice till we had came back to the room after our event). The staff was very nice and sweet (we were able to check in a hour before). They have a coffee/water bar 24-7. Would defiantly recommend this hotel and will re stay if in the area.
Stayed 1 night in Oct 2022
Response from HJH on 7 Nov 2022
Hi Melissa, thank you for taking the time to review our property. We are delighted to see that you enjoyed your stay. We are currently undergoing some updates to this property which will enhance our guests experience. We look forward to your return so you can enjoy the improvements as well as our great staff service which we take pride in.

8/10 Good

Alyssa

Stayed 1 night in Oct 2022

10/10 Excellent

earl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022
Response from HJH on 24 Sept 2022
Thank you for giving us a first class review. We appreciate you choosing to stay with us and hope you will be back soon.

10/10 Excellent

Tammi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good facility for a last minute stay.
Stayed 1 night in Sep 2022
Response from HJH on 24 Sept 2022
Thank you for choosing our Boerne Property. Glad to hear you enjoyed your stay. Look forward to welcoming you back

4/10 Poor

Christy

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from HJH on 23 Aug 2022
Thank you for taking the time to provide your honest feedback. We are disappointed that you were not satisfied with your stay. Guest satisfaction is our number one priority. Had we known during your stay you were unhappy, we would have taken the opportunity to make things right at that time. We hope that every guest feels welcomed and their needs are met My sincere apologizes that this was not the case.

10/10 Excellent

Cadena

Stayed 1 night in Aug 2022

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022
Response from HJH on 6 Aug 2022
Thank you for choosing to stay at our Boerne location. We hope you will stay with us whenever yor travels bring you to the Texas Hill Country