Reception

Reviews of Hilton Garden Inn San Antonio Downtown Riverwalk

4 out of 5
Hilton Garden Inn San Antonio Downtown Riverwalk
408 East Houston Street, San Antonio, TX

Reviews

8.2

Very good

Rating 10 - Excellent. 506 out of 1001 reviews" "
Rating 8 - Good. 244 out of 1001 reviews" "
Rating 6 - Okay. 120 out of 1001 reviews" "
Rating 4 - Poor. 59 out of 1001 reviews" "
Rating 2 - Terrible. 72 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Liked: Staff & service, property conditions & facilities
O
Stayed 1 night in May 2024

10/10 Excellent

Dmitry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in very convenient location and parking for the high vehicles.
Stayed 1 night in May 2024
Response from HotelMgmt on 22 May 2024
What a thrill to earn your top score, Dmitry! Thank you for allowing us to welcome you to the Hilton Garden Inn San Antonio Downtown. We hope it won't be long before we have the chance to serve you again!

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Hotelmgmt on 21 May 2024
Thank you, Olivia, for the five-star rating! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 Excellent

Blaise

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Decent hotel in a prime location.
Stayed 2 nights in Apr 2024
Response from Hotelmgmt on 18 May 2024
It was a pleasure welcoming you to the Hilton Garden Inn San Antonio Downtown, Blaise! Thank you for your fantastic review. We hope your plans bring you back soon!

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and very friendly / helpful staff
Stayed 2 nights in May 2024
Response from HotelMgmt on 13 May 2024
Thanks so much, Ben, for your wonderful review of the Hilton Garden Inn San Antonio Downtown! Earning your top score made our day. We hope to welcome you back soon for another relaxing getaway!

10/10 Excellent

Maria Karizza A

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from HotelMgmt on 10 May 2024
Thank you for your top score! We look forward to your next stay with us!

6/10 Okay

Susan

Travelled with family
Liked: Amenities, property conditions & facilities
Overall stay was good. Valet parking was disappointing - waited over 30 mins for them to find our car
Stayed 3 nights in May 2024
Response from HotelMgmt on 8 May 2024
We enjoyed welcoming you to the Hilton Garden Inn San Antonio Downtown, Susan! It's disappointing that our valet service was not reflective of our usual excellence, and we apologize for your frustration. Please return soon so we can work to change your impression of us.

2/10 Terrible

Rogelio

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not clean , there was a very bad smell . The check in person was so rude . There was a big line of guest waiting to check out in the morning and there was no front desk . Won’t be staying again
Stayed 1 night in May 2024
Response from HotelMgmt on 7 May 2024
We’re surprised and disappointed by your feedback, as five-star hospitality is very important to us. Our team will review your comments about the room condition and service lapses to see how we can improve. Thank you for sharing your input.

8/10 Good

Norma

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Valet parking, roof top swimming pool, friendly staff
Stayed 1 night in May 2024
Response from HotelMgmt on 6 May 2024
Thank you for choosing the Hilton Garden Inn San Antonio Downtown, Norma! It's terrific to hear that you appreciated our convenient parking, beautiful pool, and caring service. Please think of us when planning your next getaway!

6/10 Okay

Kareeda

Stayed 3 nights in Apr 2024
Response from Hotel Manager on 5 May 2024
Thank you Kareeda for choosing to visit with us. We hope to have you stay again the next time you are traveling to the area.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and staff very sweet
Stayed 3 nights in Apr 2024
Response from HotelMgmt on 3 May 2024
Our team will be elated by your praise, Juan! Thank you for sharing your excellent rating for the Hilton Garden Inn San Antonio Downtown. We hope your travels bring you back soon!

8/10 Good

Rebecca

Travelled with family
Great locations. Pool with awesome view.
Stayed 3 nights in Apr 2024
Response from HotelMgmt on 3 May 2024
We love knowing that you were able to relax and spend some time in our lovely pool, Rebecca! Thank you for choosing the Hilton Garden Inn San Antonio Downtown. It would be our pleasure to welcome you back soon!

6/10 Okay

kathryn

Stayed 2 nights in Apr 2024
Response from Hotelmgmt on 20 May 2024
Thank you for choosing our property for your recent stay, Kathryn. We look forward to providing you with an improved experience during your next visit.

6/10 Okay

Lesley

Travelled with family
Liked: Cleanliness, staff & service
This hotel is not exactly on the Riverwalk. It was close and that was ok. I did not like the cars driving by with the loud music when it was really late, but that was ok. My biggest issue was that they wanted to charge $18.00 for the breakfast and it was not very good at all. I am accustomed to booking with Hilton and the breakfast is usually complementary and very good. When this hotel says "breakfast available", it means its available to purchase. When it is busy, be prepared to wait on the Valet Parking.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 30 Apr 2024
While we’re happy that our convenient location pleased you, Lesley, it’s disappointing that other aspects of your stay fell short of expectations. Our goal is to offer our visitors a peaceful, pleasant experience and we regret that a concern with noise affected your visit. Our team will discuss your feedback about this and the valet service to see how we can better serve our guests. We hope to have a second chance to make a better impression.

4/10 Poor

Ethan

Business traveller
Disliked: Cleanliness, property conditions & facilities
Room was not clean.
Stayed 2 nights in Apr 2024
Response from HotelMgmt on 22 Apr 2024
Ethan, we regret that your accommodations were not reflective of our high standards, and we appreciate your feedback. Our staff is always eager to assist with any concerns you may have and had we been made aware of the situation, we would have made every effort to resolve these issues. Your comments will be used to see where improvements are needed. Please allow us a second chance to change your impression of us.

6/10 Okay

Heather

Liked: Property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Hotelmgmt on 22 Apr 2024
Thank you for visiting, Heather. We hope for another chance to welcome you back and provide you with the quality of stay you expected and deserved.

8/10 Good

Maria

Stayed 4 nights in Apr 2024
Response from Hotelmgmt on 8 May 2024
Maria, we are delighted your stay was a positive one! We hope you’ll choose our property whenever your travels bring back you to the area.

2/10 Terrible

Reyna

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The bathroom smelled of pure urine, dirty walls and just overall not clean at all
Stayed 1 night in Apr 2024
Response from HotelMgmt on 19 Apr 2024
We are deeply disappointed by your feedback, Reyna, as cleanliness is always our goal. Had our team been made aware of your concerns, we would have made every effort to resolve these issues or provide accommodations that better met your needs. Please allow us a second chance to change your impression of us.

8/10 Good

Cathie

Travelled with family
Liked: Staff & service, property conditions & facilities
The staff was helpful,friendly & always met us with a smile even though the hotel was full.We would surely stay here again.
Stayed 3 nights in Apr 2024
Response from HotelMgmt on 12 Apr 2024
Our team at the Hilton Garden Inn San Antonio Downtown is dedicated to offering exceptional hospitality, Cathie, and we can't wait to share your feedback with them! Thank you for choosing to stay with us. Your high score is appreciated and we look forward to serving you again soon!

10/10 Excellent

Jazmin

Stayed 3 nights in Mar 2024
Response from Hotelmgmt on 30 Apr 2024
Thank you for your five-star rating, Jazmin! We hope to be your preferred property whenever your travels bring you to the area!

2/10 Terrible

angel

Disliked: Cleanliness, staff & service, property conditions & facilities
No room service during the days we stayed there
Stayed 2 nights in Mar 2024
Response from Hotelmgmt on 7 Apr 2024
Thank you for your review, Angel. We're truly sorry to hear about your disappointment with the lack of room service. Your feedback is valuable, and we'll discuss this with our team to see how we can ensure a more satisfying experience for our guests. We hope you'll give us another chance to exceed your expectations in the future.

10/10 Excellent

Maggie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that it was so easy to get to and the location was so close to the Riverwalk and other shops/restaurants. The valet was also prompt and accommodating. My family and I would stay there again.
Stayed 2 nights in Mar 2024
Response from HotelMgmt on 9 Apr 2024
It was a pleasure welcoming you and your family to the Hilton Garden Inn San Antonio Downtown, Maggie! Thank you for sharing your kind remarks about our convenient setting and excellent service. We'd love the chance to see you again soon!

6/10 Okay

Shauntell

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Hotelmgmt on 6 Apr 2024
Shauntell, we strive to offer all of our guests a top-notch experience and your rating does not reflect a typical stay with us. It is our hope you will visit us again so that we can win you over completely.

10/10 Excellent

Jennifer

Stayed 3 nights in Mar 2024
Response from Hotelmgmt on 23 Apr 2024
It was a pleasure to have you as our guest, and we're thrilled you found your stay deserving of a five-star rating. Please revisit soon, Jennifer!

8/10 Good

Douglas

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotelmgmt on 3 Apr 2024
Your positive review means a lot to us, Douglas! We're looking forward to your next visit and the opportunity to enhance your experience with us even further.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the DT location, did not like the valet parking fees and the hoops to jump through to get the car.
Stayed 2 nights in Mar 2024
Response from HotelMgmt on 3 Apr 2024
It's wonderful to know that our convenient locale proved helpful during your stay, David! We regret that our parking service fell short of what you hoped for, and we appreciate your feedback. Please think of us at the Hilton Garden Inn San Antonio Downtown when making future travel plans!

8/10 Good

Alden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the Riverwalk
Stayed 1 night in Mar 2024
Response from HotelMgmt on 2 Apr 2024
We're glad our convenient location stood out to you, Alden! Thank you for staying with us at the Hilton Garden Inn San Antonio Downtown. We'd love to welcome you back soon!

10/10 Excellent

Brandy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you we enjoyed our stay! Clean and friendly
Stayed 1 night in Mar 2024
Response from HotelMgmt on 2 Apr 2024
We enjoyed welcoming you to the Hilton Garden Inn San Antonio Downtown, Brandy! Earning your perfect rating certainly brightened our day. Please make plans to relax with us again soon!

6/10 Okay

Bryant Owen

Liked: Cleanliness
Room smelled musty, had difficulty lowering the window shade. My first thought was that no one had stayed on this room for a period of time. There was no hand soap in the bathroom.
Stayed 3 nights in Mar 2024
Response from HotelMgmt on 2 Apr 2024
Thank you for choosing the Hilton Garden Inn San Antonio Downtown for your recent stay, Bryant! We understand the importance of fresh, welcoming accommodations, and our housekeeping manager will use your comments to be sure the rooms are properly prepared and stocked. We hope to have a chance to serve you again soon!

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great vacation
Stayed 2 nights in Mar 2024
Response from HotelMgmt on 2 Apr 2024
Thank you for including us in your getaway plans, Luis! We're thrilled to earn your top rating. Please make plans to return soon to the Hilton Garden Inn San Antonio Downtown!

2/10 Terrible

Kathleen

Liked: Amenities
Disliked: Staff & service, property conditions & facilities
My room was terrible. It was a handicap room that was one of the worst rooms I have ever stayed in. The shower flooded the bathroom and into the room no matter what you did to try to stop it. There was not even a pen, piece of paper, or a table to accommodate guests. I left a day early due to the conditions and was not reimbursed.
Stayed 3 nights in Mar 2024
Response from Hotelmgmt on 24 Mar 2024
Kathleen, we're truly sorry to hear about the issues you encountered due to your assigned room type. We aim to provide comfortable and functional accommodations for all our guests, and we clearly fell short in this instance. Our team will be discussing your comments to see how we can ensure a better experience in the future. We hope you'll consider staying with us again so we can demonstrate our commitment to guest satisfaction.

8/10 Good

soniya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Hotelmgmt on 24 Mar 2024
Soniya, we appreciate you choosing to stay with us and we are glad to know that your experience was a pleasant one. Hopefully, a return trip will be a part of your future travel plans!

4/10 Poor

Janie

Travelled with partner
Disliked: Amenities, property conditions & facilities
The room was hot, the air conditioner did not work properly.
Stayed 1 night in Mar 2024
Response from HotelMgmt on 18 Mar 2024
Janie, we’re truly disheartened that your stay wasn’t reflective of our usual excellence. Our staff is always eager to assist with any concerns you may have and had we been made aware of the situation, we would have made every effort to resolve these issues. We hope to have a chance in the future to change your opinion of us.

10/10 Excellent

Ella

Liked: Cleanliness
It’s amazing
Stayed 1 night in Mar 2024
Response from HotelMgmt on 15 Mar 2024
Ella, your wonderful review made our day! Thank you for sharing your five-star review of the Hilton Garden Inn San Antonio Downtown. We hope your plans bring you back soon!

10/10 Excellent

Jazmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Hotelmgmt on 13 Mar 2024
Thank you for the five-star rating, Jazmin! We are pleased you were satisfied with all aspects of your guest experience and look forward to welcoming you back.

10/10 Excellent

Juan

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Mar 2024
Response from HotelMgmt on 12 Mar 2024
We enjoyed welcoming you to the Hilton Garden Inn San Antonio Downtown, Juan! Thank you for your perfect score. We hope you'll return soon!

10/10 Excellent

Michelle

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean perfect area very convenient to & from river walk …
Stayed 2 nights in Feb 2024
Response from HotelMgmt on 27 Feb 2024
Michelle, we love seeing our guests explore San Antonio from our ideal location! Thank you for your perfect score for the Hilton Garden Inn San Antonio Downtown. We hope you'll return soon for another memorable getaway!

6/10 Okay

Susan, MIDDLE ISLAND

Liked: Cleanliness
Stayed 4 nights in Feb 2024
Response from HotelMgmt on 1 Mar 2024
Susan, thank you for taking the time to rate your stay. We hope that you will come back and give us another chance to truly win you over.

8/10 Good

Stacey

Stayed 1 night in Feb 2024
Response from HotelMgmt on 21 Mar 2024
We are delighted your stay was a positive one! We hope you’ll choose our property whenever your travels bring back you to the area, Stacey.

10/10 Excellent

Ajay

Stayed 1 night in Feb 2024
Response from HotelMgmt on 21 Mar 2024
We're overjoyed with your perfect rating and grateful for your kind words. Your experience matters to us, and we're pleased we could make it special. Looking forward to your next visit, Ajay.

10/10 Excellent

Roberto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 17 Feb 2024
Your perfect score has brightened our day, thank you! Come back soon, Roberto!

8/10 Good

Jennifer

Stayed 2 nights in Feb 2024
Response from HotelMgmt on 21 Mar 2024
We appreciate your positive rating and hope to see you again soon for another great stay, Jennifer!

10/10 Excellent

Ashley

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
The staff was very helpful and friendly. Helped us with questions we had as well
Stayed 1 night in Feb 2024
Response from HotelMgmt on 16 Feb 2024
Our team at the Hilton Garden Inn San Antonio Downtown loves finding ways to care for our guests, Ashley! They will be elated by your comments and top score. Please visit us again soon!

6/10 Okay

Ahmet

Business traveller
I booked bigger room but they gave me small room
Stayed 2 nights in Feb 2024
Response from HotelMgmt on 14 Feb 2024
Ahmet, we truly regret that your stay wasn’t what you expected. Our rooms all offer unique views and features, and when you return, we hope you'll be fully satisfied with the accommodations. We hope to see you again soon!

10/10 Excellent

Karina

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was great and the rooms were nice and clean!
Stayed 2 nights in Feb 2024
Response from HotelMgmt on 9 Feb 2024
We love knowing that our fantastic setting proved helpful during your visit, Karina! Thank you for your kind remarks and five-star rating for the Hilton Garden Inn San Antonio Downtown. Please make plans to relax with us again soon!

8/10 Good

Melinda K

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Front desk staff especially Crystal were outstanding. The valet gentleman were wonderful as well
Stayed 4 nights in Jan 2024
Response from HotelMgmt on 8 Feb 2024
Melinda, our team at the Hilton Garden Inn San Antonio Downtown will be elated by your praise! Offering exceptional hospitality is very important to us and we're so glad you noticed. Please visit us again soon!

6/10 Okay

Camilo

Liked: Staff & service
Stayed 2 nights in Dec 2023
Response from HotelMgmt on 9 Feb 2024
We appreciate you taking the time to rate your stay, however, we would love the opportunity to better your experience in the future and attempt to receive a perfect score, Camilo.

10/10 Excellent

uziel

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in to hotel was quick and easy. Walking distance to riverwalk,bars and dining. Only bad review i will leave is there valet, took 30 minutes to bring us our car. If i could i would have just gone over to lot and got the car myself.
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 7 Feb 2024
While we regret, Uziel, that our valet service fell short of the excellence for which we're known, it's wonderful to hear that you appreciated our fantastic location and efficient reception team! Your perfect rating made our day. Please think of the Hilton Garden Inn San Antonio Downtown when planning future adventures!

10/10 Excellent

Nicholas, Portland

Stayed 2 nights in Jan 2024
Response from Hotelmgmt on 6 Feb 2024
Knowing you had a wonderful stay is truly gratifying! Thank you, Nicholas, and we eagerly await your next visit.

10/10 Excellent

Kalie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Hotelmgmt on 6 Feb 2024
Your five-star rating truly brightens our day! Please visit us again, Kalie.