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Reviews of Hotel Gibbs Downtown Riverwalk

3.5 out of 5
Hotel Gibbs Downtown Riverwalk
105 N Alamo, San Antonio, TX

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1825 out of 2781 reviews" "
Rating 8 - Good. 629 out of 2781 reviews" "
Rating 6 - Okay. 189 out of 2781 reviews" "
Rating 4 - Poor. 87 out of 2781 reviews" "
Rating 2 - Terrible. 51 out of 2781 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jose

Disliked: Property conditions & facilities
30/45mins into my stay, my truck got broken into and vandalized. After the cops had taken the report, I asked the lobby if there was a safe place to put my truck for the night. Staff stated they had a lot where they placed valet cars but that it wasn’t that much safer. I asked if I could cancel and check out. They stated they would still charge me the whole night and I would have to speak to Expedia in order to get my refund back. The day shift staff was very helpful with what happen in allowing my truck to be parked in front of the hotel until my window was fixed.
Stayed 2 nights in Apr 2024

10/10 Excellent

Donald R.

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a beautiful old building. Our room was spacious and comfortable with a view of the Alamo. Nice location for walking along the Riverwalk, only a couple blocks away. They do a very nice breakfast buffet and the staff is friendly and helpful, especially Jasmine.
Stayed 5 nights in Apr 2024

10/10 Excellent

deqing, Rosenberg

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Close to River walk & Alamo.
Stayed 2 nights in Apr 2024

6/10 Okay

John

Travelled with partner
Very much liked the convenience of the location and the historic look of the building. The rooms were quite small and needed updating and some repairs. The staff was pleasant but they need to offer information on how things are done at the hotel
Stayed 4 nights in Apr 2024

10/10 Excellent

Elvira

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The only thing I dint like is the room was a little hot but everything was nice
Stayed 2 nights in Apr 2024

10/10 Excellent

Lisa

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Alan

Liked: Cleanliness, property conditions & facilities
Close to Riverwalk
Stayed 2 nights in Apr 2024

10/10 Excellent

Elsa Leticia

Liked: Property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Yesenia

Liked: Cleanliness, property conditions & facilities
Love everything about this location!
Stayed 1 night in Apr 2024
Response from Heather R on 28 Apr 2024
Yesenia, thank you for taking the time to leave us a review!

10/10 Excellent

Jesse

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
So beautiful! Just love how different it is from any other hotel ❤️❤️
Stayed 1 night in Apr 2024
Response from Heather R on 28 Apr 2024
Thank you for your 5/5 star- rating. We are happy to hear you enjoyed your visit with us, thank you for staying with us!

10/10 Excellent

james

Liked: Cleanliness, property conditions & facilities
Gibson is the best and across from the Alamo! Everything within walking distance! Rooms are clean and updated. The best part is the breakfast! I love this place. It’s a gem and a bargain for the location. Will definitely come back next time I’m in SA for work.
Stayed 1 night in Apr 2024
Response from Heather R on 26 Apr 2024
Thank you for your 5/5 star- rating. We are happy to hear you enjoyed your visit with us, thank you for staying with us!

10/10 Excellent

mona

Liked: Cleanliness, property conditions & facilities
The clerk at the hotel was superb
Stayed 1 night in Apr 2024
Response from Heather R on 26 Apr 2024
Thank you for your 5/5 star- rating. We are happy to hear you enjoyed your visit with us, thank you for staying with us!

10/10 Excellent

Tiffany

Liked: Cleanliness, property conditions & facilities
Great property! Would stay again anytime!
Stayed 1 night in Apr 2024
Response from Heather R on 26 Apr 2024
Thank you for your 5/5 star- rating. We are happy to hear you enjoyed your visit with us, thank you for staying with us!

10/10 Excellent

Gül

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
A nice historical building. It was really a nice location, close to everything in walking distance.
Stayed 1 night in Apr 2024
Response from Heather R on 24 Apr 2024
Thank you for your 5/5 star- rating. We are happy to hear you enjoyed your visit with us, thank you for staying with us!

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Perfect location to explore San Antonio! Right across from the Alamo and walking distance to a majority of the major attractions in area. Friendly staff, free breakfast, and rooms with character. Will stay again!
Stayed 3 nights in Apr 2024
Response from Heather R on 24 Apr 2024
Thank you for your 5/5 star- rating. We are happy to hear you enjoyed your visit with us, thank you for staying with us!

10/10 Excellent

Raul

Liked: Cleanliness, amenities, property conditions & facilities
I loved the old style of the building
Stayed 1 night in Apr 2024
Response from Heather R on 24 Apr 2024
Raul, thank you for taking the time to leave us a review!

10/10 Excellent

Debra, Redding

Business traveller, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
I really enjoyed staying at this hotel. You can see The Alamo right outside the windows! The beds and the lighting were fantastic! The staff was really helpful. And the breakfast was fabulous!! It's a winner!
Stayed 1 night in Apr 2024
Response from Heather R on 24 Apr 2024
Thank you for your 5/5 star- rating. We are happy to hear you enjoyed your visit with us, thank you for staying with us!

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel location is great. It's a bit old, but clean and comfortable. The staff was very friendly and accommodating. I would definitely stay here again.
Stayed 1 night in Apr 2024
Response from Heather on 23 Apr 2024
Thank you for taking the time to leave us a review, Jennifer!

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was not a large change hotel. Quiet, easy to get to River Walk, Alamo, and all of Houston Street. Lover the old look of the property but nice clean rooms.
Stayed 3 nights in Apr 2024
Response from Heather on 23 Apr 2024
Thank you for your 5/5 rating, Kyle!

10/10 Excellent

Michelle

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Heather on 23 Apr 2024
Thank you for your 5/5 rating, Michelle!

10/10 Excellent

Andrew

Stayed 2 nights in Mar 2024
Response from Heather on 23 Apr 2024
Thank you for your 5/5 rating, Andrew!

10/10 Excellent

Karee

Travelled with partner
Liked: Cleanliness, property conditions & facilities
A neat historic hotel. Rooms are small but comfortable and to be expected for landmarks such as this.
Stayed 1 night in Apr 2024
Response from Heather on 23 Apr 2024
Thank you for a 5/5 rating, Karee!

10/10 Excellent

Lisa

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Heather on 23 Apr 2024
Thank you for a 5/5 rating, Lisa!

10/10 Excellent

Eduardo

Travelled with family, Travelled with family and small children
Liked: Cleanliness
It so pretty in the property. But parking is limited and expensive. Also so many homeless literally right out the door
Stayed 1 night in Apr 2024
Response from Heather on 23 Apr 2024
Thank you for a 5/5 rating, Eduardo!

10/10 Excellent

angelina

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
very nice rooms & amazing breakfast
Stayed 1 night in Apr 2024
Response from Heather on 23 Apr 2024
Thank you for a 5/5 rating, angelina!

10/10 Excellent

Brianna

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Love the rooms perfect size for us and just a few minute walk to the river walk!!
Stayed 2 nights in Apr 2024
Response from Heather on 23 Apr 2024
Thank you for a 5/5 rating, Brianna!

10/10 Excellent

Mendell

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Heather on 23 Apr 2024
Thank you for a 5/5 rating, Mendell!

4/10 Poor

MARIA

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Our room has some kinda fly’s or mosquitoes also our rental vehicle was vandalized
Stayed 3 nights in Apr 2024
Response from Heather R on 17 Apr 2024
Thank you for your feedback. We do apologize for the insects you found. This will be shared with our team, we also are not aware of any vandalized vehicles, please give us a call so we can know what occurred. Thank you!

6/10 Okay

Christyn

Liked: Cleanliness, amenities, property conditions & facilities
Property is historic, beautiful, and well kept. Parking is horrible, expensive, and incredible unsafe.
Stayed 4 nights in Apr 2024
Response from Heather R on 17 Apr 2024
Hello Christyn, thank you for your 3/5-star rating! we do have the valet service listed for 42.00 nightly plus taxes. This service offers in and out privileges that nearby lots do not offer, we do apologize for any inconveniences. Thank you for staying with us!

6/10 Okay

Nellia

Travelled with partner
Liked: Property conditions & facilities
The Hotels location was great. Close to everything downtown. Pictures of room online do not reflect what they actually look like. Very tiny and need a bit of repair and updating. Bed is comfortable, staff very nice and helpful. Daily breakfast which is a plus. Pricey parking. Overall it was an enjoyable stay.
Stayed 4 nights in Apr 2024
Response from Heather R on 17 Apr 2024
Thank you for staying with us we appreciate the rating!

6/10 Okay

Stuart

Travelled with family
Liked: Cleanliness, property conditions & facilities
The hotel is a lovely, historical building one minute walk from The Alamo and two minutes to Riverwalk. The staff were very friendly. What we didn't like was the unexpected, pricey valet service; there is no hotel parking. Also, room service was poor. On our first morning, it was non-existent, but we did sleep in late. On the second morning, I requested room service, but they only made the bed; no clean towels, no bins emptied, no coffee refill, no new TP.
Stayed 3 nights in Apr 2024
Response from Heather R on 17 Apr 2024
Thank you for your feedback. We are happy to hear you enjoyed your visit with us, we do apologize for the service you experienced. We do only offer valet service with ins and out privileges, you can find this information under hotel services and amenities. Thank you for staying with us.

8/10 Good

Vivian

Travelled with family
Liked: Cleanliness
Very old building converted to modern needs.
Stayed 1 night in Apr 2024
Response from Heather R on 16 Apr 2024
Thank you for staying with us we appreciate the rating!

10/10 Excellent

Heather

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Heather R on 17 Apr 2024
Thank you for staying with us we appreciate the rating!

10/10 Excellent

Bilma

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Close to Riverwalk, restaurants, other tourist attractions. Could see the Alamo from my window.
Stayed 4 nights in Apr 2024
Response from Heather R on 16 Apr 2024
Thank you for your 5/5 star- rating. We are happy to hear you enjoyed your visit with us, thank you for staying with us!

10/10 Excellent

Bashar

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The valet option is amazing!
Stayed 2 nights in Apr 2024
Response from Heather on 23 Apr 2024
Thank you for your 5/5 rating, Bashar!

10/10 Excellent

Valerie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place to stay and so historic. Would definitely go back
Stayed 1 night in Apr 2024
Response from Heather R on 15 Apr 2024
Thank you for your 5/5 star- rating. We are happy to hear you enjoyed your visit with us, thank you for staying with us!

10/10 Excellent

Sara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This location is very conveniently located for parking and walking to the Alamo and the River walk. The happy hour , within the hotel for a beer or glass of wine is really nice and the breakfast buffet in the morning was great. This was a great spot to stay while visiting San Antonio.
Stayed 1 night in Apr 2024
Response from Heather R on 15 Apr 2024
Thank you for your 5/5 star- rating. We are happy to hear you enjoyed your visit with us, thank you for staying with us!

8/10 Good

Cheryl

Travelled with partner
Liked: Cleanliness
Loved the atmosphere of the Hotel Gibbs. Staff was friendly. I am disappointed in the cleanliness of the room. I reported hair on the shampoo bottle and makeup splatters on the frame of the bathroom mirror, light switches had not been cleaned. The front desk clerk noted it for the cleaning staff and apologized. Honestly underwhelmed with that response.
Stayed 1 night in Apr 2024
Response from Heather R on 15 Apr 2024
Thank you for your 4/5 star- rating. We are happy to hear you enjoyed your visit with us, we do apologize for the cleanliness you experienced. This was shared with our team to ensure it does not occur again. Thank you for staying with us!

8/10 Good

Joanne

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Heather R on 15 Apr 2024
Thank you for staying with us we appreciate the rating!

10/10 Excellent

Debora

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Liked the uniqueness of the hotel. How that they kept the era. It almost felt like going back in time.
Stayed 1 night in Mar 2024
Response from Heather R on 15 Apr 2024
Thank you for your 5/5 star- rating. We are happy to hear you enjoyed your visit with us, thank you for staying with us!

2/10 Terrible

Javier

Disliked: Cleanliness, property conditions & facilities
Old and dirty. Got the executive room got a dungeon instead. One window faced a dark spooky wall the other window faced the roof.
Stayed 2 nights in Apr 2024
Response from Heather R on 15 Apr 2024
Thank you for staying with us. I'm sorry you had some issues during your stay. Please give us a call so we can understand what occurred, thank you!

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Located across from the Alamo this historic hotel was amazing. Super clean and friendly staff. We can't wait to stay here again!
Stayed 1 night in Apr 2024
Response from Heather R on 15 Apr 2024
Thank you for your 5/5 star- rating. We are happy to hear you enjoyed your visit with us, thank you for staying with us!

10/10 Excellent

Bob

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Great place to stay for The Alamo and Riverwalk
Stayed 1 night in Apr 2024
Response from Heather R on 11 Apr 2024
Thank you for staying with us we appreciate the rating!

10/10 Excellent

Norma

Liked: Amenities
Great place
Stayed 1 night in Apr 2024
Response from Heather R on 15 Apr 2024
Thank you for staying with us we appreciate the rating!

10/10 Excellent

Dulcie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel, cool interior once an office building and they left a lot of the old charm. Could see Alamo from room, close to everything you need. Full breakfast which was great. Would come back.
Stayed 2 nights in Apr 2024
Response from Heather R on 11 Apr 2024
Thank you for your 5/5 star- rating. We are happy to hear you enjoyed your visit with us, thank you for staying with us!

8/10 Good

Norris

Stayed 3 nights in Apr 2024
Response from Heather R on 15 Apr 2024
Thank you for staying with us we appreciate the rating!

10/10 Excellent

Azyanna

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I don’t really write reviews but we loved it here. I came here with my 4m/o and two friends of mine. All of the staff were so nice and always helped out when needed. My favorite was the valet (Jose) who is just amazing. I even got to take a Little walk w him! I hope I get to see him again cause I didn’t get to say bye! The rooms were nice and a good size. I loved how big the big the windows were. I could see the Alamo right outside.this is getting a little long so 10/10 I loved it.
Stayed 2 nights in Apr 2024
Response from Heather R on 10 Apr 2024
Thank you for your 5/5 star- rating. We are happy to hear you enjoyed your visit with us, thank you for staying with us!

8/10 Good

Elisha

Stayed 1 night in Apr 2024

2/10 Terrible

Javier

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Heather R on 11 Apr 2024
Thank you for staying with us. I'm sorry you had some issues during your stay. Please give us a call so we can understand what occurred, thank you!

10/10 Excellent

georgia

Stayed 1 night in Apr 2024