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Reviews of Staybridge Suites San Antonio - Schertz , an IHG Hotel

3 out of 5
Staybridge Suites San Antonio - Schertz , an IHG Hotel
5601 Schertz Pkwy, Schertz, TX

Reviews

8.8

Excellent

Rating 10 - Excellent. 141 out of 209 reviews" "
Rating 8 - Good. 38 out of 209 reviews" "
Rating 6 - Okay. 13 out of 209 reviews" "
Rating 4 - Poor. 6 out of 209 reviews" "
Rating 2 - Terrible. 11 out of 209 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was great, especially for the price. No issues or noisy neighbors. Definitely would go back if we found ourselves in this area again.
Stayed 3 nights in Apr 2024

8/10 Good

Wendy

Liked: Cleanliness, staff & service
Lovely people at the front desk, so friendly & helpful! An amazing happy hour with great food & wine. I got upgraded for free to a large suite! What I didn't like: Noisy rooms where other people's TVs kept me awake. Odd tall beds that were both crinkly and too squishy.
Stayed 1 night in Mar 2024

10/10 Excellent

Corissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's very nice
Stayed 1 night in Mar 2024

10/10 Excellent

Robert, Henderson

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

10/10 Excellent

John

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Very nice Loved the happy hour and the breakfast
Stayed 1 night in Feb 2024

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Eleanor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great. We will definitely stay here again.
Stayed 1 night in Dec 2023

8/10 Good

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pool not heated like it said it would be.
Everything was good other than the heated pool was not heated. My kids were very upset. I booked this spot so that they could swim. Wish there was a way to know when pools are not working before booking.
Stayed 2 nights in Dec 2023

10/10 Excellent

Robert J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. CLEAN ROOMS. Fantastic breakfast.
Stayed 3 nights in Dec 2023

10/10 Excellent

James

Stayed 1 night in Dec 2023

10/10 Excellent

Sharon, Hephzibah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very easy access and extremely convenient for travel form the interstate. Additionally, there is an Emergency Room just across the street, which we utilized.
Stayed 5 nights in Nov 2023

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Elia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend
Stayed 1 night in Oct 2023

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great place to stay. The beds were comfortable, staff was extremely nice, breakfast was great! My only complaint was they didn't clean our roomsthe last 2 days.
Stayed 5 nights in Oct 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the quiet atmosphere and the pantry came in handy every single night we stayed nice hotel
Stayed 5 nights in Sep 2023

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good
Stayed 1 night in Sep 2023

10/10 Excellent

Jan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place to stay, will be back
Stayed 1 night in Aug 2023

6/10 Okay

Kirstie N

Travelled with family, Travelled with family and small children
Liked: Staff & service, amenities
The staff was fantastic everyone from front desk to housekeeping. The only thing that made us uncomfortable was the mold around the bathroom vent in our room.
Stayed 2 nights in Aug 2023

10/10 Excellent

Teresa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Tyrone

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious, clean and comfortable. The morning breakfast was great 👍
Stayed 1 night in Jul 2023

10/10 Excellent

Amey

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Very clean, comfortable, and felt safe.
Stayed 1 night in Jul 2023

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean would stay again when I come back
Stayed 1 night in Jul 2023

8/10 Good

Glorese

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Our stay here was great. The customer service was accommodating of our needs and extremely nice and helpful. The room was like an apartment with all necessities needed including utensils and cooking pots. I was able to grab some items from the nearby grocery store (H-E-B) and cook for our family for the 3 nights we stayed which gave the vibe of being at home but not home. Also the beds were very comfortable I literally slept like I was in my own bed. The breakfast was okay not a variety of food choices however the choice of coffee was good. I will definitely recommend this hotel and will stay here again!
Stayed 2 nights in Jul 2023

10/10 Excellent

Sonshyne

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This was the best hotel experience ive had in my whole life! We will definitely use them again! The staff was amazing! Friendly, helpful, knowledgeable. Breakfast Buffet options were great! (Try the chocolate muffins and gain a new addiction! Lol)
Stayed 7 nights in Jun 2023

10/10 Excellent

Monique

Liked: Cleanliness, staff & service, property conditions & facilities
I really wish I got the name of the lady working at the front desk the night of July 1st. She was very welcoming, kind, and helpful. Room 434 was super clean. Highly recommend. No complaints at all.
Stayed 1 night in Jul 2023

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast!
Stayed 1 night in Jul 2023

2/10 Terrible

Genesis

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Front desk was really rude.
Stayed 1 night in Jul 2023

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Very well maintained property. Super friendly staff throughout the stay
Stayed 4 nights in Jun 2023

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Shannon

Excellent stay
Stayed 3 nights in Apr 2023

10/10 Excellent

Andres

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
This property is clean and nice. They have a variety of breakfast options. I would definitely recommend to others.
Stayed 1 night in Jun 2023

6/10 Okay

Michael

Travelled with family
Liked: Cleanliness, property conditions & facilities
Stay was ok.
We were there for my son's wedding this past weekend. Overall, the stay was okay with a couple of issues. First, the thermostat was weird. If it was on Cool but raised to 72 or above it would turn to heat! So we kept it at 68 or 69 and wife froze in the evenings. Second, we were on the 3rd floor, and the people upstairs stomped or walked really heavily Sunday night. I called the front desk a couple of times and it was finally remedied. For the usual price doubling for the holiday, though I got a discount from accumulated hotels.com to help.
Stayed 2 nights in May 2023

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Johnathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfecto stay.
What a nice clean, quite, and comfortable hotel. The front desk staff were amazing, the rooms were great. Went for our anniversary dinner and stay will definitely go back. Thank you so much for the comfortable bed and pillows most places forget atleast in my mind this is the most important part of the stay comfortable sleeping..
Stayed 1 night in May 2023

10/10 Excellent

phillip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Sandra

Liked: Cleanliness, amenities, property conditions & facilities
This was perfect for my needs. It was a last minute trip to visit family. Breakfast buffet (included) was good with a variety of dishes. Although I didn’t use all amenities it was nice that the laundry room was free to use. The hotel was very clean, smelled nice, staff was lovely, professional and eager to help. Parking is free with many spots available. Many entrances/exits which are secured. Pool is clean. I will definitely stay here again. thank you smg
Stayed 8 nights in Apr 2023

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Easy in and out, close to businesses.
Stayed 2 nights in May 2023

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023

4/10 Poor

Scott

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
Shower pressure was abysmal
We were assigned a Handicap room for some reason (not requested). The shower was only cool and water pressure was abysmal…even with the shower wand. Not sure if this is because of the handicap room or a plumbing issue. Since we were only there 2 nights and to move would have been an inconvenience, I fought through it for the 1 extra day. Management only reduced rate by $20 for 1 night which was inconsequential.
Stayed 2 nights in Apr 2023

10/10 Excellent

Hilary Hoover

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Rooms were very spacious and clean. Hotel staff were extremely nice and responsive. Free breakfast was incredible. I’d definitely stay here again.
Stayed 3 nights in Apr 2023

10/10 Excellent

KIMBERLY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Apr 2023

10/10 Excellent

Camille

Stayed 1 night in Mar 2023

10/10 Excellent

Ray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Place to spend the night - EV beware
The Stay Bridge hotel is a modern hotel with excelent aminities; however, resturants are a bit of a walk away and car would be required. Public transportation is none existant in this area. EV drivers should call ahead to determine if the chargers are working as during my visit they were not available and had been removed. Not sure if this is permanennt or temperary situation. Food delivery is available and is prompt and fairly quick depending on resturant. Only draw back is that its near some industrial activity and large trucks may awaken you in the night and early morning.
Stayed 1 night in Oct 2022

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Everyone was friendly and the room was clean.
Stayed 1 night in Mar 2023

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

10/10 Excellent

Zulema

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023