Minibar, iron/ironing board, cots/infant beds, free rollaway beds
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Reviews of Suites & Apartments San Benito Flats

3.5 out of 5
Suites & Apartments San Benito Flats
Colonia San Benito, Calle Loma Linda, Apartamentos San Benito Flats, San Salvador

Reviews

8.2

Very good

Rating 10 - Excellent. 15 out of 33 reviews" "
Rating 8 - Good. 12 out of 33 reviews" "
Rating 6 - Okay. 1 out of 33 reviews" "
Rating 4 - Poor. 2 out of 33 reviews" "
Rating 2 - Terrible. 3 out of 33 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Sandra Cecilia

Disliked: Cleanliness, property conditions & facilities
Apartment wasn’t ready when we arrived, dirty, paint peeling off, roaches and mosquitoes infested, couches seemed like they were recovered from a dumpster they were soiled, dirty and had a bad odor, the beds old and hard and only two thin sheets in each bed fortunately I brought my own sheets, stove old, cupboards loose and covered with paper napkins, leaky and clogged showers a/c unit not working, shame for a place so unkept to be located in the most exclusive area of San Salvador, mind you I am Salvadoran, but I will not recommend nor will I stay at this place again, please stop offering this place in your website

10/10 Excellent

Manuel

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Is a very clean place and I liked that there is a very safety place.
Stayed 2 nights in May 2023

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
It's a very nice place to stay and make memories with your love ones, very nice staff. Will definitely recommend and stay here again.
Stayed 5 nights in May 2023

8/10 Good

Patricia, Cambridge

Liked: Cleanliness
Stayed 4 nights in Jan 2023
Response from Patricia on 10 Mar 2023
Nos encantó tu visita en los apartamentos. Vuelve pronto

8/10 Good

SALVADOR

Liked: Cleanliness, amenities, property conditions & facilities
Excelente ubicacion con un excelente personal throughout the hotel. The only thing i didnt like was the fact that we have to pay $9.00 per day if we want it the apartment to be cleaned; it should be included in the price and it is up to the client to opt out on daily housekeeping or not. Other than that, great place to stay
Stayed 5 nights in Sep 2022
Response from Salvador on 10 Oct 2022
Gracias por tu estadia en los apartamentos, hacemos lo mejor posible por dar un buen servicio. Con respecto a la limpieza, siempre es opcional el incluirla, lo mejor es siempre mantener aseado el apartamento.

8/10 Good

Maria

Stayed 1 night in Sep 2022

8/10 Good

Sarah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great value. Check in is confusing if you are staying at apartments and not directly at hotel.
Stayed 2 nights in Jun 2022
Response from Sarah on 22 Jun 2022
Thank you for your rating. We apologize for any inconvenience, we are striving to provide a better service. Thank you for your comment, we will take your observations into account, it will help us to improve the Hotel. We hope that Suites and Apartments has been an excellent experience during your stay. We wait for you again.

2/10 Terrible

Dennis

Disliked: Cleanliness, amenities, property conditions & facilities
Accommodation is not up to standard. Dirt on bed linen Dirt and marks on walls Stains on dining chairs Dirty pots and pans, coffee maker Cobwebs Holes in dining table cloth. Water mark on the ceiling Place is a dump Kitchen cabinets are chipped all over Cooking utensil were dirty The ceiling fan has dust all over the blades.
Stayed 4 nights in Apr 2022
Response from Dennis on 21 Jun 2022
Lamentamos los inconvenientes causados, estamos esforzándonos por brindar un mejor servicio. Gracias por tu comentario, tomaremos en cuenta tus observaciones, nos ayudará en el mejoramiento del Hotel.

10/10 Excellent

Lucrecia

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The check in is still a problem, slow and you have to go to the hotel to have access to the apartment
Stayed 3 nights in Apr 2022

8/10 Good

Audelina

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Very nice place
Stayed 1 night in Mar 2022

8/10 Good

Irma

Liked: Cleanliness
Stayed 7 nights in Jan 2022

10/10 Excellent

Lucrecia

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
The property has everything you need and it is very clean, the problem is that check in has to be done in other address (the hotel)
Stayed 2 nights in Nov 2021

10/10 Excellent

Mary

Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Liked: Cleanliness
Disliked: Amenities
Bad coordination to provide information and direccions. 2 different places : one for check in then you walk/drive to the actual location where apartments are located. Security guard was a total
Stayed 3 nights in Dec 2019

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
The place is good the issue is the parking. My van was damaged while trying to park; even though the person in charge of the parking confirmed it will fit. If you go to this hotel, and you have a big van stay away from the sublevel. They made this for small cars only.
Stayed 2 nights in Nov 2018

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Stayed 8 nights in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots-of space to move around/ close proximity to shopping centers
Stayed 3 nights in Apr 2018

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant and Peaceful Stay
I enjoyed my stay at the San Benito Flats. There is plenty of restaurants around the area. There is Campero blocks away. The only problem I had is that it does not have 24hr concierge. I arrived past 10pm which is the cutoff time to register. Nobody was there to register us so we missed a night. I would definitely stay again but I would make previous arrangements if my flight was delayed.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The air conditioner needs to fix. The apartment is ok...
Stayed 2 nights in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Nice friendly environment safe close to restaurants and super market
Stayed 21 nights in Mar 2018

8/10 Good

Angel L

Stayed 12 nights in Jun 2023

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, room comfort
Satisfechos
Estamos satisfechos con nuestra estadía en los apartamentos
Stayed 19 nights in Apr 2023

10/10 Excellent

Otto

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Muy acogedor y espacioso
Stayed 1 night in Apr 2023

4/10 Poor

Sinthya

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
El lugar por fuera es muy bonito pero los apartamentos por dentro están con olor a encerrado , polvo , los sofás están bien sucios solo les ponen una sábana para taparlos . El piso también sucio . Muebles de cocina viejos no en buenas condiciones polvo . Lo bueno la seguridad y vecindario tranquilo .
Stayed 3 nights in Apr 2023
Response from Sinthya on 5 Apr 2023
Lamentamos las inconvenientes en nuestro apartamento, gracias por tu comentario, nos ayudan a mejorar nuestro servicio.

8/10 Good

Ana

Travelled with group
Liked: Cleanliness
El lugar es excelente porque hay mucha privacidad. Hay pocos utensilios de cocina como por ejemplo solo un cuchillo, no hay tabla para partir el pan, jamon, chile, entre otros. Falta un palo pido para limpiar.
Stayed 6 nights in Jan 2023
Response from Ana on 20 Feb 2023
Buen día, gracias por tu comentario, lo tomaremos cuenta para mejorar. Te esperamos en otra ocasión.

10/10 Excellent

Alejandro

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

Deysi

Travelled with family
Liked: Cleanliness, room comfort
Excelente atención
Muy buena atención, todos muy atentos y amables
Stayed 2 nights in Oct 2020

6/10 Okay

Ramon, Columbus

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The washer and dryer were new, but they forgot to connect them properly. Then, they connected them, and there was a leaking. The property is near bars and live music pubs; the nocturnal noise kerps you up all night. You can hear music and screams too close. The phone line didn’t work ever. The staff tried to do their best, but the bad planning was around the corner.
Stayed 9 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decente
Son apartamentos decentes, completamente equipados dentro de un condominio muy seguro, cuentan con amplio parqueo. Lo único incomodo es que debes recoger y entregar las llaves en otro hotel del grupo.
Stayed 3 nights in Jul 2019

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful apartment, pleasant stay!
Staying here was the best thing I could have done in this trip. It is located in a safe area which has access to two supermarkets, entertainment, restaurants & cafes! The apartment was comfortable and complete with all the things you would need at your own home, including kitchen items, washer and drier, plus daily cleaning service except on the Sundays. If you have the time you can climb to the top floor and enjoy the view from the terrace and a dip in the small pool. I stayed in the apartment with two bedrooms, two bathrooms, the beds were comfortable, there was air conditioning, hot and cold water, a little balcony too! I can't complain about anything, my stay even included free shuttle from the airport to the hotel. I was given the wrong landline number to receive calls and quickly found out it was wrong when relatives tried to contact me from overseas, I called the office and I was given the correct phone number right there on the phone, apart from this I had no other issues. The only thing they could improve is to update their bedding sheets which are a little dated, but that is only a minor thing, overall I was extremely happy to stay here. I totally recommend these apartments for couples, families and even single persons who wish to stay in a nice, comfortable place.
Stayed 15 nights in Jan 2018

8/10 Good

Verified traveller

Ok
Buena
Stayed 1 night in Jan 2018

8/10 Good

Lesbia

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
No recibí lo que me ofrecieron (camas)
Todo estuvo muy bien el lugar nos gusto lo privado en lo que si quede con mal sabor es que en el momento que cotizamos cuántas personas llegaríamos sin ocultar a otra persona ya en la confirmación nos decían 2 camas matrimoniales y 2 imperiales cuando llegamos eran solamente 1 matrimonial y 2 imperiales llamamos pidiendo lo que nos correspondía la señorita nos dio una excusa no coherente si me puse molesta porque tuvimos que ver cómo se quedaban en esas camitas . Y pedimos nos compensaran con alguna otra cosa y nada . Y le digo si fuera nuevamente pediría el mismo lugar
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort