Rating Details:
The property manager was very unhelpful.
The vacation rental was very clean.
I was happy with the location.
I was more than satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We recently stayed at this property, attracted by its beautiful amenities and scenic location. While the property itself met our expectations, there were aspects of our stay that were concerning.Management Practices: Our experience was significantly affected by the management's handling of services. The pricing for the "private chef services" was surprisingly high. As long-term residents of Mexico, we are well-versed in the typical cost of such services, and the prices quoted to us seemed excessive, especially given the quality of meals provided. This discrepancy was disappointing.Upon declining further chef services, we noticed a marked change in the staff's behavior, including restricted access to amenities like the washing machine. This felt unnecessarily punitive.However, after reaching out directly to the property owner, the situation improved. The owner offered revised pricing for the services and facilitated better interaction with the staff. While this resolution was appreciated, the initial approach by the management left much to be desired.Safety Concerns: Additionally, there was an incident that raised concerns about the property's security. At sunset, two unidentified individuals attempted to enter the property from the beach, claiming they wanted to take photos due to the home's beauty. This situation was swiftly handled by a guest and the house staff, but it did highlight potential security issues that need addressing.In conclusion, while the property is indeed lovely, the management practices and security concerns significantly impacted our overall experience. Future guests should be aware of these issues. We believe that with improvements in these areas, the property has great potential to offer a wonderful stay.