1 bedroom, desk, laptop workspace, blackout drapes

Reviews of ANA Crowne Plaza Chitose, an IHG Hotel

4 out of 5
ANA Crowne Plaza Chitose, an IHG Hotel
2-2-1 Hokuei, Chitose, Hokkaido

Reviews

8.8

Excellent

Rating 10 - Excellent. 595 out of 1002 reviews" "
Rating 8 - Good. 284 out of 1002 reviews" "
Rating 6 - Okay. 55 out of 1002 reviews" "
Rating 4 - Poor. 43 out of 1002 reviews" "
Rating 2 - Terrible. 25 out of 1002 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Piyush

Travelled with family
Liked: Cleanliness, property conditions & facilities
Close to airport. No shuttle service to train station.
Stayed 2 nights in Apr 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities
It was a very nice hotel
Stayed 1 night in Mar 2024
Response from ANA Crowne Plaza Chitose Guest Relations on 27 Apr 2024
Dear John-sanThank you for coming to ANA Crowne Plaza Chitose.I heard that you were satisfied, so we are very pleased.We will continue working to become a hotel that will be selected by many people in the future.We are looking forward to your next visit.Kind regards

10/10 Excellent

yaping

Liked: Cleanliness, staff & service, property conditions & facilities
Inexpensive but high quality. Not far from airport. Hight level room can view city night. Wish it provides USB plug. Highly recommend.
Stayed 1 night in Mar 2024
Response from ANA Crowne Plaza Chitose Guest Relations on 27 Apr 2024
Dear yaping-sanThank you very much for coming to ANA Crowne Plaza Chitose.We are grateful for receiving a valuable evaluation.We apologize for inconvenience with USB plugs. There are some for rental at the Front Desk, that you can borrow any time. Please let us know if you need something during your stay, and we will do our best to provide great service.We sincerely look forward to your next visit.Kind regards

10/10 Excellent

Yui Wing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nil
Stayed 1 night in Mar 2024
Response from ANA Crowne Plaza Chitose Guest Relations on 27 Apr 2024
Dear Yui Wing-sanThank you for coming to ANA Crowne Plaza Chitose.We appreciate for you to taking time to fill in survey.We look forward to your continued patronage of our hotel and our hotel group, and to serving you again in future.Kind regards

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location near the airport after a late arrival.
Stayed 1 night in Mar 2024
Response from ANA Crowne Plaza Chitose Guest Relations on 27 Apr 2024
Dear Theresa-sanThank you for staying at ANA Crowne Plaza Chitose.We will continue to promote better service in the future.We sincerely look forward to your next visit.Kind regards

10/10 Excellent

Jirayu

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Helpful staff
Stayed 1 night in Feb 2024
Response from ANA Crowne Plaza Chitose on 10 Mar 2024
Dear Jirayu-sanThank you for coming to ANA Crowne Plaza Chitose.Thank you for taking time to fill in survey and we are pleased to hear that you are satisfied with our staff service.We will continue to devote ourselves to striving to give impression and satisfaction to many customers in the future.We look forward to your continued use.Kind regardsGuest Relations

10/10 Excellent

Dana

Travelled with family
Liked: Property conditions & facilities
Comfy beds. Great breakfast buffet. Clean upscale facilities. Overall a very nice experience.
Stayed 1 night in Feb 2024
Response from ANA Crowne Plaza Chitose on 10 Mar 2024
Dear Dana-sanThank you for coming to ANA Crowne Plaza Chitose.Thank you for taking time to fill in survey and we are pleased to hear that you are satisfied with our breakfast.We appreciate your satisfaction and I am very pleased.We will continue to promote better service in the future.We sincerely look forward to your next visit.Kind regardsGuest Relations

10/10 Excellent

Haesuk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room service is very good
Stayed 1 night in Feb 2024
Response from ANA Crowne Plaza Chitose on 5 Mar 2024
Dear Haesuk-sanThank you very much for staying at ANA Crowne Plaza Hotel.We appreciate you for choosing our hotel from among the hotels in Japan.We are also pleased to know, that you are satisfied with room condition and our staff service.We will continue to pursue aiming for hotels that will be selected by many customers in the future.We sincerely look forward to your visit.Kind regardsGuest Relations

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
Large room and super close to mall and train station. Would stay again for sure.
Stayed 2 nights in Feb 2024
Response from ANA Crowne Plaza Chitose on 10 Mar 2024
Dear Brandon-sanThank you for coming to ANA Crowne Plaza Chitose.In addition, thank you for your gratitude and appreciate this time.We will continue to pursue aiming for hotels that will be selected by many customers in the future.If there was something else that you experienced at our hotel, please feel free to contact us.We sincerely look forward to your visit.Best regardsGuest Relations

4/10 Poor

Cassie

Travelled with family, Travelled with family and small children
This is advertised as an airport hotel but it is nearly impossible to get a taxi to the airport and they don’t have airport shuttle either. Staff was very unhelpful in helping us find get a taxi to airport. If you are transitting through Chitose and need a hotel you are better off booking the hotel that is right in airport.
Stayed 1 night in Feb 2024
Response from ANA Crowne Plaza Chitose on 5 Mar 2024
Dear Cassie-sanThank you very much for staying at ANA Crowne Plaza Chitose.However, I apologize for any inconvenience caused by not only shuttle bus not operating, but also by shortage of taxis and not meeting your expectations.We will continue to devote our efforts to improving based on your opinion so that we can offer you a better stay.We look forward to the your next visit to Japan, and thank you for receiving valuable opinions.Kind regardsGuest Relations

4/10 Poor

Rob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although close to the airport, no shuttle service to the airport and not enough local taxis for early morning flights. Had to walk to train station in the snow to get to the airport.
Stayed 1 night in Feb 2024
Response from Guest Relations on 1 Mar 2024
Dear Mr./Ms. Valued guest Thank you for staying at ANA Crowne Plaza Chitose.Also, we appreciate you sharing your opinion about stay.Thank you for taking time to fill in survey, your opinion is very important for further improvement of our service. We apologize for the inconvenience with our shuttle bus service suspension and not meeting your expectations during stay. We strive to make each stay as comfortable as possible, and we will use your comment in order to improve our service in future.If there was something else that you experienced at our hotel, please feel free to contact us.We are looking forward to your staying in future.Warm regardsANA Crowne Plaza ChitoseGuest Relations

8/10 Good

Elysha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

TED

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
So heavy snow, no one clean the outside road, Room no pen, when I borrowed a pen, the front desk is not patient. Breakfast is good, garden is nice.
Stayed 2 nights in Jan 2024
Response from Guest Relations on 28 Feb 2024
Dear Mr. TED Thank you for staying at ANA Crowne Plaza Chitose.Also, we appreciate you sharing your opinion about stay.Thank you for taking time to fill in survey, your opinion is very important for further improvement of our service. We apologize for the inconvenience with snow removal of the entrance and not meeting your expectations during stay. We strive to make each stay as comfortable as possible, and we will use your comment in order to improve our service in future.If there was something else that you experienced at our hotel, please feel free to contact us.We are looking forward to your staying in future.Warm regardsANA Crowne Plaza ChitoseGuest Relations

10/10 Excellent

Dave, Waipahu

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Very nice atay.
Stayed 1 night in Jan 2024

8/10 Good

craig

Stayed 2 nights in Jan 2024

10/10 Excellent

Khushbakht

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Haibei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Greg, White Salmon

Stayed 1 night in Jan 2024

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a nice hotel and staff are very professional and pleasant. Good breakfast buffet and handy mini-mart attached.
Stayed 1 night in Dec 2023

10/10 Excellent

Haibei

Stayed 1 night in Jan 2024

8/10 Good

Vincent

Travelled with family
Helpful staff Great breakfast
Stayed 1 night in Jan 2024

10/10 Excellent

Aubrienne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Winnie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Many amenities but room is stuffy
Fast check-in with nice breakfast spread. Near the airport and shopping centre nearby. Many choices for food. Room is spacious but windows cannot be opened and room is very stuffy.
Stayed 1 night in Nov 2023

10/10 Excellent

Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable stay we slept very well. Good amenities in room. Appreciated the Sleep Advantage program where we could request for different pillow and also aroma stone with essential oil. Conveniently located across a large supermarket and department store. Many locals use the mall. Room was too dry for me, should have requested for humidifier. Encountered a staff who wasn't couldn't really converse in English so we gave up asking a question. Will return to stay again.
Stayed 1 night in Oct 2023

10/10 Excellent

Katherine Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the room and the mall next door was fun.
Stayed 2 nights in Nov 2023

10/10 Excellent

Carol

Stayed 1 night in Oct 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

AKIKO

Stayed 1 night in Oct 2023

10/10 Excellent

Carley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was beautiful and very comfortable to stay at. The staff were very pleasant and dependable. The buffet in the mornings were delicious and had a variety of dishes to choose from. There were a lot of activities you can do near the hotel such as the northern horse park and shikotsu lake. Aeon mall is right next to the hotel and was really useful as we could buy more clothes and necessities for our trip.
Stayed 2 nights in Oct 2023

10/10 Excellent

CHAN YI

Stayed 1 night in Sep 2023

4/10 Poor

Mika

Stayed 1 night in Sep 2023

10/10 Excellent

Harshad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet and quaint hotel
Stayed 1 night in Sep 2023

10/10 Excellent

Lilly

Liked: Cleanliness, staff & service, property conditions & facilities
The location is close train station, so it is very convenient to walk in and out, and it is also very close to the airport
Stayed 4 nights in Jul 2023

10/10 Excellent

Yuen Hung

Stayed 1 night in Jul 2023

10/10 Excellent

Charles

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Nice hotel stayed many times but, this time there was woman's hair all over room and beds and towels included. Not pleasant
Stayed 1 night in Jun 2023

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

8/10 Good

Graham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are all friendly. Quiet. An excellent bed. Plenty of hot water. A bath and a good shower. BBC tv. A kettle. For the price I thought breakfast would have been included.
Stayed 1 night in May 2023

10/10 Excellent

Grzegorz

Stayed 1 night in Apr 2023

10/10 Excellent

Hannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal family room for 2 adults and 2 children to spend the night before and after driving from the airport to skiing in Niseko. Everything worked smoothly and the English-speaking hotel staff helped us with taxi bookings and a local restaurant booking for delicious dinners on both occasions.
Stayed 1 night in Apr 2023

8/10 Good

Bob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is convenient to the Chitose airport; however would be nice if they offered complimentary shuttle service. Also they did not provide IHG points.
Stayed 2 nights in Mar 2023

10/10 Excellent

Ivan

Stayed 1 night in Mar 2023

8/10 Good

Jun

Stayed 2 nights in Feb 2023

10/10 Excellent

Taylor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect place to stay while transiting to and from Niseko thru CTS.

10/10 Excellent

Lucas

Stayed 1 night in Feb 2023

10/10 Excellent

Athittaya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms are nice we stayed in the 57 sqm junior suite. It was very roomy and clean. The bed was perfect and firm but not too hard. I would stay here again. I enjoyed the Anyipodes bathroom products.
Stayed 1 night in Feb 2023

10/10 Excellent

Randi, Denver

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel, as we only stayed one night after arriving from the airport, it would be a nice place to stay longer as it has some fun offerings inside the hotel. Although listed with an airport shuttle it wasn't running which we didn't learn until the last minute. Once arrived, the internal convenience store was the only place open so that was where we had the option to get dinner. Reception staff was quick to checkin and out; after figuring out how to communicate, they helped call us a taxi. Overall, very nice hotel - they even had some items to help you relax and sleep in the room which was a nice treat! The breakfast buffet was also fantastic.

8/10 Good

Vlada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2023