Interior detail

Reviews of KOKO HOTEL Sapporo Ekimae

2.5 out of 5
KOKO HOTEL Sapporo Ekimae
Kita 1 jonishi Chuo-ku, 3-3-10, Sapporo, Hokkaido Prefecture

Reviews

8.6

Excellent

Rating 10 - Excellent. 313 out of 677 reviews" "
Rating 8 - Good. 244 out of 677 reviews" "
Rating 6 - Okay. 83 out of 677 reviews" "
Rating 4 - Poor. 25 out of 677 reviews" "
Rating 2 - Terrible. 12 out of 677 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jeramey, Chula Vista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from KOKOHOTEL札幌駅前 フロント係 on 22 Apr 2024
Thank you very much for choosing KOKO HOTEL Sapporo Ekimae out of many hotels.All of our staff will continue to strive to improve our services so that our customers can have a comfortable stay.We would also like to thank you for taking the time to share your feedback with us.We look forward to your next visit.

10/10 Excellent

Jeramey, Chula Vista

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
..
Stayed 1 night in Apr 2024
Response from フロント 岩見 on 23 Apr 2024
Thank you very much for choosing KOKO HOTEL Sapporo Ekimae out of many hotels.All of our staff will continue to strive to improve our services so that our customers can have a comfortable stay.We would also like to thank you for taking the time to share your feedback with us.We look forward to your next visit.

10/10 Excellent

Briana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located near station and various landmarks. Great stay overall.
Stayed 3 nights in Apr 2024
Response from フロント 佐野 on 18 Apr 2024
Thank you very much for staying at KOKO HOTEL Sapporo Ekimae. We would also like to thank you for taking the time to share your feedback with us.We are very happy to hear that you were satisfied with the location of our hotel. All of our staff will continue to work hard to ensure that our customers choose us. We look forward to your next visit.

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from フロント on 14 Apr 2024
この度はKOKOHOTEL札幌駅前をご利用いただき誠にありがとうございました。札幌へお越しの際にはKOKOHOTEL札幌駅前をご利用いただけましたら幸いでございます。またのご来館をスタッフ一同、心よりお待ち申し上げております。

10/10 Excellent

Arnold

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is nice about Koko Hotel and the staff are super friendly, helpful and amazing. I highly recommend Koko Hotel.
Stayed 1 night in Apr 2024
Response from フロント on 3 Apr 2024
Thank you very much for choosing KOKO HOTEL Sapporo Ekimae out of many hotels.We are very happy to hear that you enjoyed your stay with us. We will continue to strive to improve our services, encouraged by the voices of our satisfied customers.We look forward to your next visit.

10/10 Excellent

M

Travelled with family
Liked: Cleanliness, staff & service
施設のコンディションと設備は部屋中暑かったので星3でさせていただきましたが他は素晴らしいホテルです。 朝食バイキングですが沢山選べます、駅からも近くて本当におすすめです。 This hotel is near the station and the breakfast is good. The room is a bit hot beside this all in all this is a great hotel.
Stayed 1 night in Mar 2024
Response from フロント on 28 Mar 2024
この度は数あるホテルの中からKOKO HOTEL札幌駅前をお選びいただき誠にありがとうございます。まだまだ至らぬ点はございますが、これからもお客様にご満足いただけるより良いホテルを目指して参りますので、今回の件につきましては、どうかご容赦いただきますよう何卒宜しくお願い申し上げます。お客様のまたのご来館を心よりお待ち申し上げます。

6/10 Okay

Dinah

Travelled with family and small children
Disliked: Cleanliness, amenities
Good location
Stayed 3 nights in Feb 2024
Response from フロント 吉田 on 18 Feb 2024
Thank you very much for staying at KOKOHOTEL Sapporo Ekimae.We are very happy to hear that you were satisfied with our location.We look forward to seeing you again.

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location! Clean room.
Stayed 2 nights in Feb 2024
Response from Front Tokura on 7 Feb 2024
Thank you very much for staying at KOKOHOTEL Sapporo Ekimae.We appreciate your compliments and regarding the cleaning.All the staff were very encouraging.Please use our hotel again when you stay.

8/10 Good

Melody

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was happy to find out that we could get to and from the Sapporo eki and hotel easily through the underground passageway. Despite the freezing cold weather and icy streets it was easy to get around underground with some wonderful places to eat and drink!
Stayed 3 nights in Jan 2024
Response from フロント on 22 Jan 2024
Thank you for staying with us.Access from major stations is easy by using the underground passage.Another appeal is that you can move around without being affected by the weather.We are happy that you are satisfied with our service.Also, if you ever come to Sapporo, we would be happy if you could use our hotel.Thank you for your feedback.

10/10 Excellent

Juan Lorenzo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was smooth.
Stayed 1 night in Dec 2023
Response from フロント on 14 Jan 2024
この度はKOKOHOTEL札幌駅前をご利用いただき誠にありがとうございました。またのご来館をスタッフ一同、心よりお待ち申し上げております。

10/10 Excellent

RIMA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from フロント 岩崎 on 15 Nov 2023
この度はKOKOHOTEL札幌駅前にご宿泊頂き、誠にありがとうございました。今後もお客様にご満足頂けるよう、スタッフ一同サービス向上に努めて参ります。お客様のまたのご来館、心よりお待ち申し上げております。

8/10 Good

Raja Nazri

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from KOKOHOTEL札幌駅前 フロント岩崎 on 3 Nov 2023
この度はKOKOHOTEL札幌駅前にご宿泊頂き、誠にありがとうございました。今後もお客様にご満足頂けるよう、スタッフ一同サービス向上に努めて参ります。お客様のまたのご来館、心よりお待ち申し上げております。

8/10 Good

MUI MUI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When someone next door flipped the light switch I could hear it clearly.
Stayed 6 nights in Oct 2023
Response from フロント 細井 on 14 Oct 2023
Thank you very much for staying at our hotel.However, we apologise for any discomfort you may have experienced in your room.All of our staff will make every effort to improve our services based on your valuable feedback.We look forward to welcoming you back to our hotel.Front desk Hosoi

10/10 Excellent

Demian

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from フロント 細井 on 11 Oct 2023
Thank you very much for staying at KOKOHOTEL Sapporo Ekimae.We are glad to hear that you had a pleasant stay with us.All of us at KOKOHOTEL Sapporo Ekimae will continue to make every effort to improve our services to ensure your satisfaction.We sincerely look forward to welcoming you again.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from フロント 岩﨑 on 7 Oct 2023
この度はKOKOHOTEL札幌駅前にご宿泊頂き、誠にありがとうございました。今後もお客様にご満足頂けるよう、スタッフ一同サービス向上に努めて参ります。お客様のまたのご来館、心よりお待ち申し上げております。

4/10 Poor

Jesus Noel D

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from フロント 岩崎 on 13 Sept 2023
Thank you very much for staying at KOKOHOTEL Sapporo Ekimae from many accommodation facilities. We will continue to make efforts to improve our services, and we hope you will have another opportunity to stay with us. Thank you very much for your feedback.

8/10 Good

Timothy John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from フロント 平岩 on 24 Aug 2023
この度はKOKOHOTEL札幌駅前にご宿泊いただき誠にありがとうございました。今後ともお客様が快適にご滞在いただけますようスタッフ一同サービス向上に努めて参ります。また、ご多用の中ご感想をお寄せいただきましたこと重ねてお礼申し上げます。お客様のまたのご来館を心よりお待ち申し上げております。

10/10 Excellent

David

Stayed 1 night in Aug 2023
Response from フロント 平岩 on 7 Sept 2023
この度はKOKOHOTEL札幌駅前にご宿泊いただき誠にありがとうございました。今後もお客様にご満足いただけるよう精進して参ります。またのご利用をお待ち申し上げております。

8/10 Good

Benjamin

Stayed 4 nights in Jul 2023
Response from KOKOHOTEL札幌駅前 on 18 Aug 2023
この度はKOKOHOTEL札幌駅前にご宿泊頂き誠にありがとうございました。現状に満足せず、お客様にまたご利用頂きたくなるようなホテルを目指して参ります。また、ご来札される際にはご利用頂けますと幸いでございます。

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from フロント 平岩 on 25 Jun 2023
この度はKOKOHOTEL札幌駅前にご宿泊頂きまして、誠にありがとうございます。ご滞在中は快適にお過ごし頂けたようで私共も大変嬉しく思います。今後ともお客様が快適にご滞在いただけますようスタッフ一同サービス向上に努めて参ります。また、ご多用の中ご感想をお寄せいただきましたこと重ねてお礼申し上げます。お客様のまたのご来館を心よりお待ち申し上げております。

10/10 Excellent

Julian

Liked: Staff & service, property conditions & facilities
Very nice location. Pretty close to Sapporo Statio
Stayed 1 night in May 2023
Response from フロント 山本 on 24 May 2023
Thank you very much for staying at KOKOHOTEL Sapporo Ekimae.Also, thank you for always using us.By using the underground walking space from Odori Station and Sapporo Station,It is very popular because it can be accessed in about 10 minutes on foot to our hotel.We will continue to strive to improve our services so that our guests can stay comfortably.Also, we would like to thank you again for your feedback.We are looking forward to seeing you again.KOKO HOTEL Sapporo StationFront Yamamoto

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The already small window was facing a...wall. Forget about natural light during day time.
Stayed 1 night in May 2023
Response from KOKOHOTEL札幌駅前 on 23 May 2023
Thank you very much for choosing our hotel.We are very pleased to hear your compliments about the location of our hotel.We will continue to make every effort to ensure that our guests choose our hotel. We look forward to welcoming you again.

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Property located near subway stations, shopping and restaurants. Wi-Fi is really bad in some rooms, and had to ask to change my room to get better signal.
Stayed 4 nights in May 2023
Response from KOKOHOTEL札幌駅前 on 23 May 2023
Thank you very much for choosing our hotel.We are very pleased to hear your compliments about the location of our hotel. However, we apologize for the poor reception in your room.We will continue to make every effort to ensure that our guests choose our hotel. We look forward to welcoming you again.

10/10 Excellent

N

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from KOKOHOTEL札幌駅前 フロント平岩 on 13 May 2023
この度はKOKOHOTEL札幌駅前にご宿泊頂き誠にありがとうございました。お客様にご満足いただけて幸いでございます。お客様のまたのご利用をお待ち申し上げております。

6/10 Okay

Kensuke

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very hot room : (
Overall, the hotel is fine, but the only reason why I am rating low is that the room is so dry and we could not change the temperature in the room. No matter how low we put it as, the heat was so strong that it actually melted my wife's lipstick that was not even stored near the heat vent.
Stayed 2 nights in Mar 2023
Response from 廣﨑 on 4 Apr 2023
Thank you very much for choosing KOKOHOTEL Sapporo Ekimae from among many hotels.We apologize for the inconvenience caused during your stay.Based on the valuable opinions we received from our customers, all the staff will continue to strive to improve our services so that everyone can stay comfortably in the future.Thank you very much for your valuable opinion.We would appreciate it if you could choose our hotel again when you come to Sapporo.We are looking forward to seeing you again.KOKOHOTEL Sapporo station squareFront Hirosaki

10/10 Excellent

Mei Ling

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was nice, staffs were friendly and helpful. Room was small but it was sufficient for the 2 of us. We could get drip coffee and a variety of teas at the lobby. There was laundry room( wash and dry together). Walking distance from Sapporo station, Family Mart store across the hotel. We ate at the station as there were various choices of food. There was the option to get breakfast at the hotel.
Response from 廣﨑 on 27 Mar 2023
Thank you for staying in front of KOKOHOTEL Sapporo Station from many accommodation facilities.I was very happy to read the praise from Shun, all the staff.We will continue to improve our services so that customers can stay comfortably.In addition, we would like to thank you for your continued impressions.We look forward to seeing you again.KOKO HOTEL Sapporo EkimaeFront Hirosaki

10/10 Excellent

Nicholas

Stayed 4 nights in Feb 2023
Response from 廣崎 on 8 Mar 2023
Thank you for using KOKO HOTEL Sapporo Ekimae.We would also like to thank you for your feedback regarding your stay.We are very happy and honored to receive your compliments and evaluations regarding your stay. We will continue to strive to improve the service level of all the staff, aiming to be a hotel that can be used by more customers repeatedly. Thank you for your valuable feedback. We are looking forward to seeing you again.KOKO HOTEL Sapporo Ekimae Front Hirosaki

10/10 Excellent

Noriko

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location to the underground mall exit which we could go to JR Sapporo station by walking through it. The room was clean, spacious and quiet and we had the best stay, thank you!!
Stayed 3 nights in Jan 2023
Response from 廣崎 on 8 Mar 2023
Thank you very much for staying at KOKO HOTEL Sapporo Ekimae from among many hotels.Also, thank you again for taking the time out of your busy schedules to post your comments.By using the underground walking space from Odori Station and Sapporo Station, you can access the hotel in about 10 minutes on foot, which is very popular.We will continue to strive to improve our services so that we can satisfy our customers.We are looking forward to seeing you again.KOKO HOTEL Sapporo StationFront Hirosaki

10/10 Excellent

Prexie Jan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The price is right. If your looking for a hotel that located at the central sapporo koko hotel is the one. English speaking frontdesk is present.

10/10 Excellent

Daren

Travelled with family
Liked: Staff & service, property conditions & facilities
Conveniently located near the main train station, shopping areas and tourist attractions. Friendly and efficient staff that made both check-in and check-out process effortless. The room was clean and well maintained daily. Overall a good value hotel for both business and pleasure travelers.
Stayed 5 nights in Nov 2022

10/10 Excellent

Siu Lan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff so nice and near JR Station, so convenience, especially for short trip in Sapporo
Stayed 4 nights in Nov 2022

10/10 Excellent

Misako

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is a nice
Stayed 2 nights in Nov 2022
Response from 廣﨑 on 14 Mar 2023
この度はKOKOHOTEL札幌駅前にご宿泊頂き誠にありがとうございました。お客様にご満足いただけてスタッフ一同大変嬉しく思います。接客・サービスにつきまして、お客様から頂きました貴重なご意見を参考に、更に満足いただけるよう尽力して参ります。この度はお忙しい中、ご意見を頂き誠にありがとうございました。お客様のまたのご来館お待ち申し上げております。KOKOHOTEL札幌駅前フロント 廣﨑

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great and the staff is very friendly.
Stayed 11 nights in Aug 2022

6/10 Okay

YUKA

Overall good
Stayed 1 night in May 2022

10/10 Excellent

HISAKO

Stayed 6 nights in Mar 2022

8/10 Good

Benny w

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Fiorella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. The receptionists are very polite and helpful. The building is modern and technological.Great internet service and perfect location. The few minimal issues are the walls that are a bit stained and some dust in the air filter of the bathroom.
Stayed 4 nights in Sep 2021

6/10 Okay

Emmcel

Very simple and happy
Stayed 3 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient to Sapporo station
Quick stop on the way to the other Hokkaido destinations. Very convenient for Sapporo station - about 10 minutes walk. Fairly new and clean hotel.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean, and welcoming. Very close to the underground walkway.
Stayed 4 nights in Dec 2020

6/10 Okay

Tatsuya

Travelled with family
Disliked: Amenities, property conditions & facilities
換気扇の音がうるさかった その他は料金的にも満足です。
Stayed 2 nights in Apr 2024
Response from フロント on 2 May 2024
この度は数あるホテルの中から、KOKOHOTEL札幌駅前をご利用いただき誠にありがとうございました。今回のご滞在では、ご不快な思いをさせてしまいましたこと、お詫び申し上げます。お客様から頂きました貴重なご意見を参考に、今後も皆様が快適にご滞在いただけますようスタッフ一同サービス向上に努めて参ります。またのご来館をスタッフ一同、心よりお待ち申し上げております。

10/10 Excellent

NORIKO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
全体的に快適に過ごせました。時計台に近くセイコーマートも近いし便利。ただ便座がとても冷たかった。ウォシュレットのリモコンが切れていたから?
Stayed 1 night in Apr 2024
Response from フロント 山辺 on 1 May 2024
この度はKOKOHOTEL札幌駅前にご宿泊いただき誠にありがとうございます。今回のご滞在では当ホテルの立地面に関してご満足いただけたようで大変嬉しく思います。しかしながらお部屋の設備に関してご不便をおかけし大変申し訳ございません。今一度設備等の点検見直しを検討させていただきます。貴重なご意見ありがとうございます。またのご利用お待ちしております。

10/10 Excellent

しゅうへい

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from フロント 岩見 on 1 May 2024
この度は数あるホテルの中からKOKO HOTEL札幌駅前をお選びいただき誠にありがとうございます。今後ともお客様が快適にご滞在いただけますようスタッフ一同サービス向上に努めて参ります。また、ご多用の中ご感想をお寄せいただきましたこと重ねてお礼申し上げます。お客様のまたのご来館を心よりお待ち申し上げております。

10/10 Excellent

AKEMI, MATSUDO

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
良かったです。
Stayed 1 night in Apr 2024
Response from フロント 岩見 on 29 Apr 2024
この度は数あるホテルの中からKOKO HOTEL札幌駅前をお選びいただき誠にありがとうございます。お客様からのお褒めお言葉、スタッフ一同大変嬉しく拝読させていただきました。今後ともお客様が快適にご滞在いただけますようスタッフ一同サービス向上に努めて参ります。また、ご多用の中ご感想をお寄せいただきましたこと重ねてお礼申し上げます。お客様のまたのご来館を心よりお待ちしております。

8/10 Good

Yumiko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from フロント 岩見 on 29 Apr 2024
この度は数あるホテルの中からKOKO HOTEL札幌駅前をお選びいただき誠にありがとうございます。まだまだ至らぬ点はございますが、これからもお客様にご満足いただけるより良いホテルを目指して参ります。お客様のまたのご来館を心よりお待ちしております。

4/10 Poor

TAKUYA

Liked: Cleanliness
Disliked: Property conditions & facilities
夜中に部屋のシャワーを使おうとしたところお湯が出なかった
Stayed 3 nights in Apr 2024
Response from フロント 佐野 on 28 Apr 2024
この度はKOKO HOTEL 札幌駅前にご宿泊いただきまして誠にありがとうございます。また、ご多忙の中ご投稿いただき重ねて御礼申し上げます。シャワールームに関して、ご不快な思いをさせてしまい大変申し訳ございません。貴重なご意見として、今後の改善課題とさせていただきたいと存じます。お客様のまたのお越しを従業員一同、心よりお待ちしております。

8/10 Good

あきら

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
フロントとの対応の好感度大です。
Stayed 2 nights in Apr 2024
Response from フロント 佐野 on 28 Apr 2024
この度はKOKO HOTEL 札幌駅前にご宿泊いただき誠にありがとうございます。また、ご多用の中ご感想をお寄せいただき重ねてお礼申し上げます。当館のスタッフ対応に関しましてお客様にご満足頂けた様子で大変嬉しく思っております。今後もお客様にお選びいただけるようスタッフ一同精進して参ります。お客様のまたのご来館を心よりお待ち申し上げております。

10/10 Excellent

Rituko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
施設が綺麗で快適でした。
Stayed 1 night in Apr 2024
Response from フロント 佐野 on 28 Apr 2024
この度はKOKO HOTEL 札幌駅前にご宿泊いただき誠にありがとうございます。また、ご多用の中ご感想をお寄せいただき重ねてお礼申し上げます。当館での宿泊に関しましてお客様にご満足頂けた様子で大変嬉しく思っております。今後もお客様にお選びいただけるようスタッフ一同精進して参ります。お客様のまたのご来館を心よりお待ち申し上げております。

6/10 Okay

??

Liked: Amenities
Disliked: Staff & service
フロントの方の対応がよく無いです
Stayed 1 night in Apr 2024
Response from フロント 五十嵐 on 25 Apr 2024
この度は数あるホテルの中からKOKO HOTEL札幌駅前をお選びいただき誠にありがとうございます。お客様のご期待に沿えず申し訳ございません。まだまだ至らぬ点はございますが、これからもお客様にご満足いただけるより良いホテルを目指して参りますので、今回の件につきましては、どうかご容赦いただきますよう何卒宜しくお願い申し上げます。また、ご多用の中ご感想をお寄せいただきましたこと重ねてお礼申し上げます。お客様のまたのご来館を心よりお待ち申し上げております。