Good morning, I am a loyal customer of Marriott Hotels because of their excellent attention and cleanliness and locations. First, I would like to thank you for your valuable time and addressing this matter at hand. For the record, this is the 1st time I have asked and demanded a “REFUND”.
From the moment we arrived, after checking in with the front desk we parked as instructed and went around the east side of the building. Where the back door was open with a chair and we were greeted with abandoned boots and other belongings in the parking area!
The entrance rug was dirty with stains and not vacuum. The inside of the elevator was the same. It got worst, once we got into our room #231 at the end of the hall next to the highway!
I understood we were in for a bad stay! Here it comes, these are the facts for my “REFUND”;
German Roaches on the counter at night!
Missing Hair Blower in restroom
Dirty Furniture with Stains
Tub with Dirty Ring
Floor Dirty
Low Roll Toilet Paper
Coffee Maker not working
Balcony never been cleaned
Front Desk Refused to Provide Coffee
Worst of all, Elisabeth Austin, G.M., simply never addressed my complaints!
Attached are all the supporting pictures to back up all my allegations! Now, let's be clear, I paid insurance and I expect a quick response and need the “Regional Manager”, to the Marriott Hotels in order to bring this matter to his attention.