We rented this beautiful cabin for an early Christmas gathering for us to be able to see our kids & grandkids all at the same time, we went with the expectations of being able to swim in the indoor pool (dehumifier was broken) it was hot as a sauna in the pool room, we wanted to have a family nite watching movies on the theatre which would not connect to internet bcuz the wifi was not working in that room nor was it working in the living room! I was very frustrated bcuz when talking to customer service on our 2nd day there about wifi issues i got multiple different answers & even had someone come out to look at it, which basically he came in toting his gun on his side, listened to what my problem was then never once looked for himself at the tv or the router, he proceeded to tell me that the people on the phone did not have a clue about anything they said & to never talk to them about problems. He was supposed to have another guy come out bcuz he accused me of messing up the IP address for the whole system bcuz i reset the router per instructions of customer service which no one came!! We loved the cabin however the Company leaves much to be desired!! It is very frustrating when you pay that kind of money out & things dont work as they claim to on the website! I even had a lady attempt to call back & twll me that the wifi was out in the whole area of cabins & was being worked on which a complete lie bcuz our phones connected & so did all of the bedroom tv's