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Reviews of Beautiful, updated dog-friendly mountain home with balcony & hot tub

Beautiful, updated dog-friendly mountain home with balcony & hot tub
Silverthorne, CO

Reviews

8.0

Very good

Rating 10 - Excellent. 20 out of 39 reviews" "
Rating 8 - Good. 9 out of 39 reviews" "
Rating 6 - Okay. 3 out of 39 reviews" "
Rating 4 - Poor. 1 out of 39 reviews" "
Rating 2 - Terrible. 6 out of 39 reviews" "

7.8/10

Cleanliness

Reviews

2/10 Terrible

Karen S.

Disliked: Cleanliness
Local Manager and Maintenance Team are Liars
My 60th birthday celebration with family. Property advertised of having Hot tub, BBQ, two fireplaces, clean and beautiful furnishings. We arrived and found an empty, broken down, heap of a hot tub that appeared to have been neglected for months, and nearly inaccessible due to maintained access to the hot tub. BBQ was working but cemented in 2’ of ice from months of snow fall and snow melt, instead of having ongoing maintenance of the area for access. There was heaps of trash in the garage from many previous visitors that we had to move in order to park our 2 vehicles and access them safely. Three of the beds were broken and/or missing mattresses. The master room fireplace didn’t work. A closet door in upstairs mini apartment was off its hinges and fell on my daughter in law when she opened it. The advertised recliner in living room was torn, broken down and had sharp metal and splintered wood exposed, creating a hazard to my grandchildren. We found marijuna joints in master bedside table and a full marijuna vapor cigarette on living room floor, a great concern that one of my young grandchildren could have put them in their mouths had found them first. Hot water didn’t heat up enough to bathe until 24 hours of use. Long story short I request 1/2 reimbursement for false advertising of a hot tub, let alone all the other issues, and ultimately was called a liar by the property manager, who manages the property from a distant location and depends on her “local” maintenance team to advise her of concerns, which they blatantly lied to her about. Despite photos and videos of evidence I provided the manager she only reimburse me a small percentage of what I requested, and only did so with my continued efforts and requests. She also indicated that the company has no complaint process beyond herself, when I asked to speak with her manager or file a complaint. Our last conversation she hung up on me. This led me to file a complaint through my bank, as it was the source I used for payment to Vacasa, and is currently under investigation.
Stayed 5 nights in Feb 2023
Response from VrboOwner on 21 Jun 2023
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance issues you had and, most of all, for the lack of communication from us. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager is aware of all your concerns, and we will follow up to ensure that all your concerns will be resolved. We hope to have the opportunity to better serve you in the future.

2/10 Terrible

Emilia L., Boulder, Colorado

Disliked: Cleanliness
Worst rental I’ve ever experienced
I arrived at check-in time to a dirty house - it had not been cleaned since the last renters had left. There were piles of trash in the garage, all the beds had been slept in, a chair was broken, and there were no clean towels. Cleaners could not come until the next morning and they had no other properties to relocate us to. The hot tub was disgusting AND cold, and even though I requested and was told that someone would come fix it, no one ever did. The WiFi also didn’t work the entire stay, despite restarting multiple times. I was never offered a solution for the WiFi. The house does not have enough hot water for 7 people.
Stayed 3 nights in Feb 2023
Response from VrboOwner on 21 Jun 2023
Thank you for your review, Emilia, we regret to hear that your time with us was less than satisfactory. We apologize that your experience in our home was not the vacation for which you had planned and for which we strive to provide our guests. We appreciate you notifying us promptly of the issues you encountered so that we could take the appropriate steps toward a resolution. Please know that the comfort and satisfaction of our guests is our priority and the experience you had is certainly not commonplace, nor is it indicative of our level of service. We hope to have the opportunity to truly impress you in the future.

8/10 Good

Nichole C.

Liked: Cleanliness
Adequate
This is a large home that accommodated my family of eight plus 4 dogs. We all slept well and were comfortable. I expected a lot more for the money we spent though. Bathrooms and kitchen were clean but other areas needed more attention (hair and debris on the night tables etc). There is a large broken armchair that resides in the living room for some reason that is a hazard. Lots of broken blinds. Back door to apartment unit would not open. Hot tub barely accessible (i had to call company to send someone to try and sculpt out a safer access after 3 of us had slipped and fallen). I had to clean up after previous renters dog. Etc... no pride of ownership with this property. Run by a company. Reached out a few days before check in to see if they had a pack and play and high chair, but didnt hear back until day after check in. Was advised that this property did not have those items but in actual fact they do! They were in the large closet located off the living room. This all being said, we enjoyed the area and being able to be all together.
Stayed 4 nights in Jan 2023
Response from VrboOwner on 21 Jun 2023
Nichole, thank you for your review. We are delighted to hear our home accommodated your group well. We apologize for the maintenance and cleanliness issues that impacted your vacation negatively. Providing an excellent guest experience is our utmost priority. We are working together with the homeowner to schedule furniture removal for the chair. We'll check every set of blinds and remove the broken ones. We'll bring up the issues with our housekeeping team to address them accordingly. As for the stairs near the hot tub, we are currently scheduling to get this repaired in the summer. We again apologize for the miscommunication and delay in the service prior to arrival. We highly value communication and have updated our internal notes to better assist our guests when inquiring about the Pack N Play. Thank you for sharing your feedback and bringing some items to our attention that needed to be addressed. We hope that you will give us another chance to exceed your expectations!

8/10 Good

Lisa L.

Liked: Cleanliness
Enough room for a large group
Nice rooms for a large group, lots of options in the kitchen. Hot tub was large for a group to be in and fun. There were 3 cute foxes running the neighborhood, and fun to see. Lots of small items in the house need some attention being fixed, recliner, hot water handle, fridge/freezer leaking. We think there is a ghost upstairs in the little apartment area, the water kept being on, salt and pepper tossed over, hearing doors opening and shutting.
Stayed 3 nights in Jul 2022

8/10 Good

Marcy B.

Liked: Cleanliness
Ski trip
Beautiful place. Lots of rooms. Easy 20 minutes form Loveland Ski Area. Nice hot tub. 5 minutes to lots of shops and groceries. 2 sets of washer and dryers and lots of dishes and spices,etc. Plenty of room. Few issues with hot water for showers. Got it fixed quickly. Would have liked to have the deep snow moved so we could have accessed the grill. Also needed more towels. We only had one per person and no towels for hot tub and no kitchen towels or dish rags at all. Had to use white hand towels. Still nice furnishings and lots of room!
Stayed 3 nights in Mar 2022

10/10 Excellent

Roxana M.

Liked: Cleanliness
We highly recommend this lovely property!
The house was perfect for my husband and me, our three daughters, and their families. It was a winter wonderland for our Christmas vacation. The home had even more than everything we needed; it was fully equiped, nice, cosy and clean. The common areas are very spacious, and the outside terrace was perfect to enjoy the kids playing with the snow in the front porch. It is located in a very friendly neighbourhood, close to stores and close to different ski resorts. We would deffinitly rent this house again!
Stayed 11 nights in Dec 2021

8/10 Good

Michael D.

Liked: Cleanliness
Great overall experience
Our group was cut small due to Covid but it worked out because the listing said it slept 12 but that is generous and assumes people sleep in the same bed together. But the house is very nice and was a great overall experience. I’m he only other note would be that the back porch had not been cleared through the winter and the snow build up at the end of January was a lot which made getting together the hot tub an experience but definitely not a deal breaker, it gave my east coast friends a feel of the Colorado winter which was the point of the trip! Great house and experience!!
Stayed 2 nights in Jan 2022

10/10 Excellent

Selah L.

Disliked: Cleanliness
Great house for multiple families
This house was great for 2 families with small children. We had a great visit. It wasn’t super clean - I expected much cleaner for the cleaning fee that we paid. Nevertheless, we had a great stay.
Stayed 2 nights in Oct 2021

10/10 Excellent

Julie O.

Liked: Cleanliness
Scenic view, gorgeous house
Everything was great - the view, the house, the beds. The kitchen had some great necessities from past guests. There were a few inconveniences- the master TV didn't work, some light bulbs were out, common bathroom sink was clogged. Overall it was a great experience. If you bring your dog, don't leave it outside alone if it is small because it can escape under the gate. We would go back in a heartbeat though!
Stayed 2 nights in Oct 2021

10/10 Excellent

Megan M.

Liked: Cleanliness
House was great
The house was great! We didn’t use the hot tub bc the location was not very convenient and the surrounding area could definitely use some TLC. It would have been nice to to have the backyard fenced in and not just the hot tub area (not sure if that’s bc of HOA or not). Overall, it was a beautiful home and huge. There ended up being 9 Of us and plenty of room to spare. There is No AC which is something to note if you’re going on the summer time. We had a blast. Thanks!!
Stayed 2 nights in Aug 2021

2/10 Terrible

Connie P.

Disliked: Cleanliness
Great house and layout but poorly maintained
The house has great space and a nice layout for 10-12 people and the option to bring your dog. The house has not been well maintained and should invest in some deep cleaning, organization and repair of basic items.
Stayed 4 nights in Jul 2021

10/10 Excellent

Kyle K.

Liked: Cleanliness
Great family gathering in Wildernest
This house was great for a family gathering of 11 with ages ranging from 2 - 75. We had everything we needed in the kitchen and the hot tub got a lot of use. The location is great as we were able to make use of the Dillon Reservoir area (keep an eye on the construction near Frisco Bay Marina, we went to Dillon Marina Park). We had a fun day of summer activities at Copper Mountain, and shopped, ate, and golfed in Vail.
Stayed 5 nights in Jul 2021

8/10 Good

Larry J.

Liked: Cleanliness
Great accommodation well equipped and welcoming
These things require attention and should be directed to the property manager to allow a good stay to be even better. The stay would be greatly improved if the following were attended to: • Wooden window blinds in the MBR and Kitchen eating area need replacement; • TVs do not work and the one in the MBR has what appears to be a destroyed HDMI connection; • The windows in the MBR doors need to be cleaned; • The lower dishwasher tray does not roll back and forth properly and looks to either be damaged or a replacement that doesn’t fit the machine. Sincerely, L Johnson
Stayed 3 nights in Jul 2021
Response from VrboOwner on 21 Jun 2023
Thank you for your review, Larry! We have passed along your feedback to the property manager. They will be working with the owner to make any needed improvements. Thank you!

10/10 Excellent

Lucy F.

Liked: Cleanliness
Great house for a weekend away with friends
We really enjoyed our weekend in Wildernest. We had 9 friends staying there and a few who were staying elsewhere and came over to join us for meals and activities. It was a great space for friends to relax. Loved the porches and hot tub. Plenty of beds. The kitchen had everything we needed. We did have some trouble working the TV, but no problems connecting to the wifi.
Stayed 2 nights in Jun 2021

10/10 Excellent

Alexandros C.

Liked: Cleanliness
Great Place!
Awesome place... the owner never responded though.
Stayed 2 nights in Apr 2021

10/10 Excellent

candy c.

Liked: Cleanliness
Great home and clean
Good for big families..
Stayed 2 nights in Apr 2021

6/10 Okay

Arun S.

Okay
Not the greatest but sufficient. Double check the amenities are actually functional before booking
Stayed 3 nights in Feb 2021
Response from VrboOwner on 21 Jun 2023
We appreciate your valuable feedback. We are sorry for any issues you encountered during your stay, and please know Local staff is always available to assist if there are amenities in the home that fall short. We hope to have a chance to host you next time. Thank you!

8/10 Good

Allison H., Denver

Liked: Cleanliness
Great layout, great location
Location is great! Short little drive down the hill to Silverthorne & Frisco. The house is huge and has a convenient layout with a separate apartment upstairs for a family. Beautiful views from the back deck. A closet full of toys for our kids. We had a great stay =)
Stayed 3 nights in Aug 2020