2/10 Terrible
Karen S.
6 May 2023
Disliked: Cleanliness
Local Manager and Maintenance Team are Liars
My 60th birthday celebration with family. Property advertised of having Hot tub, BBQ, two fireplaces, clean and beautiful furnishings. We arrived and found an empty, broken down, heap of a hot tub that appeared to have been neglected for months, and nearly inaccessible due to maintained access to the hot tub. BBQ was working but cemented in 2’ of ice from months of snow fall and snow melt, instead of having ongoing maintenance of the area for access. There was heaps of trash in the garage from many previous visitors that we had to move in order to park our 2 vehicles and access them safely. Three of the beds were broken and/or missing mattresses. The master room fireplace didn’t work. A closet door in upstairs mini apartment was off its hinges and fell on my daughter in law when she opened it. The advertised recliner in living room was torn, broken down and had sharp metal and splintered wood exposed, creating a hazard to my grandchildren. We found marijuna joints in master bedside table and a full marijuna vapor cigarette on living room floor, a great concern that one of my young grandchildren could have put them in their mouths had found them first. Hot water didn’t heat up enough to bathe until 24 hours of use.
Long story short I request 1/2 reimbursement for false advertising of a hot tub, let alone all the other issues, and ultimately was called a liar by the property manager, who manages the property from a distant location and depends on her “local” maintenance team to advise her of concerns, which they blatantly lied to her about. Despite photos and videos of evidence I provided the manager she only reimburse me a small percentage of what I requested, and only did so with my continued efforts and requests. She also indicated that the company has no complaint process beyond herself, when I asked to speak with her manager or file a complaint. Our last conversation she hung up on me.
This led me to file a complaint through my bank, as it was the source I used for payment to Vacasa, and is currently under investigation.
Karen S.
Stayed 5 nights in Feb 2023