2/10 Terrible
Mirek F.
15 Apr 2024
Disliked: Cleanliness
Living Nightmare
We arrived on Sunday from the East Coast. Immediately we noticed that some lights were not working, TV remotes had expired batteries and a smoke detector alarm was going off in a room that was locked!! We tried to reach someone from Vacasa, the rental agent, and they did not send anyone over to fix it. At 7:30PM that night, they called to advise us that the hot water system is not working, and we had to move. By then we are all unpacked, including groceries for the week, and had to take cold showers that night. To make matters worse, we later learned that Vacasa knew about the problem before we arrived and had to move the prior renters for the same reason.
They gave us a couple of options to move to the next day, none of them had the number of bedrooms we asked for, nor amenities like a hot tub and game room, etc. We eventually moved into a clearly inferior house.
We called Vacasa the entire week to get a resolution. Nobody we spoke to would ever call call back. Nobody would give their last name, but when we called, and asked for a person we spoke to last by their first name, they would not help us, saying they need last name. Total run around all week. Had to speak to at least 10 people in the course of the week, with no resolution.
Then we got an e mail, offering a $300 credit for our trouble. This offer if ridiculous, and not acceptable, given our inconveniences and inferior substitute.
The matter is still not resolved. Shame on Vacasa and the owner!!
Mirek F.
Stayed 1 night in Apr 2024