Ngaglik Sleman City Hall Hotels

"Poor. I don’t usually write reviews, I booked this hotel as I have stayed in Hyatt’s around the world, this is by far the worst. Staff poorly trained, trying to order room service on the phone was impossible as they didn’t understand. The pool was dirty. Staff more concerned with the Ramadan buffet guests who are not staying at the hotel rather than their actual guests. Alcohol is also an issue here, we asked for a bottle of wine to take to our room and we were present with it in a black bag like it was contraband!! Serve alcohol or don’t, but don’t make western guests feel guilty for ordering something on the menu. Finally the rooms are poor, clearly not upgraded since the 80’s, there is however a refurbishment program underway which is long overdue. "

"Spotless and spacious room with private plunge pool, very sweet and accommodating staff, mini bar refreshments and snacks all complimentary, free photo taken with traditional Indonesian dress was a nice touch. The location is well outside the city but rather have it quiet than noisy. Yogyakarta is quite busy."

"Excellent service! Nice buffet spread! Right beside a big mall."