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Toya Sun Palace Resort & Spa
4.0 star property

Upscale lakefront resort, walk to Lake Toya

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Toya Sun Palace Resort & Spa

Photo gallery for Toya Sun Palace Resort & Spa

Property entrance
In-room safe, free WiFi, bed sheets
Lobby lounge
Combined shower/bathtub, free toiletries, hair dryer, slippers
Combined shower/bathtub, free toiletries, hair dryer, slippers

Overview of Toya Sun Palace Resort & Spa

Reviews
7.6

Good

Popular amenities

  • PoolPoolPool
  • SpaSpaSpa
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • BarBarBar

Check out the area

Map
7-1 Toyako Onsen, Sobetsu, Hokkaido, 052-0107
  • Popular LocationToyako Onsen1 min walk
  • Popular LocationLake Toya4 min walk
  • Popular LocationToyako Hot Spring2 min drive
  • AirportSapporo (CTS-New Chitose)93 min drive
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Room options

View all photos for Japanese Style Room, Lake View, Non Smoking

Living area

Japanese Style Room, Lake View, Non Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Bidet
In-room safe
  • 377 sq ft
  • Lake view
  • Sleeps 5
  • 4 Single Futons

View all photos for Run of the House (No Choice of room type)

In-room safe, free WiFi, bed sheets

Run of the House (No Choice of room type)

Highlights

Air conditioning
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Bidet
In-room safe
  • 301 sq ft
  • Sleeps 4
  • 4 Single Beds

View all photos for Japanese & Western Style Room, Lake View, Non Smoking

In-room safe, free WiFi, bed sheets

Japanese & Western Style Room, Lake View, Non Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Bidet
In-room safe
  • 377 sq ft
  • Lake view
  • Sleeps 4
  • 2 Single Futons OR 2 Single Beds

View all photos for Japanese Style Room, Lake View, Non Smoking

In-room safe, free WiFi, bed sheets

Japanese Style Room, Lake View, Non Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Bidet
In-room safe
  • 301 sq ft
  • Lake view
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Western Style Room, Lake View, Non Smoking

In-room safe, free WiFi, bed sheets

Western Style Room, Lake View, Non Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Bidet
In-room safe
  • 301 sq ft
  • Lake view
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

View all photos for Twin Room, Lake View, Non Smoking

In-room safe, free WiFi, bed sheets

Twin Room, Lake View, Non Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Shower/bath combination
Bidet
In-room safe
  • 301 sq ft
  • Lake view
  • Sleeps 2
  • 2 Single Beds

About the area

Sobetsu

Located in Sobetsu, Toya Sun Palace Resort & Spa is in a rural area and on the waterfront. Zenko-ji Temple and Date Jidaimura are local landmarks, and some of the area's attractions include Rusutsu Resort and Sobetsujohokanai. Travelling with kids? Consider Sobetsu Samuzu Road Station and Toyako Forest Museum.
Visit our Sobetsu travel guideOpens in a new window
View more Resorts in SobetsuOpens in a new window

What's nearby

  • Toyako Onsen - 1 min walk
  • Lake Toya - 4 min walk
  • Toyako Hot Spring - 2 min drive
  • Usuzanfunka Memorial Park - 2 min drive
  • Showa-shinzan - 5 min drive

Getting around

  • Toya Station - 12 min drive
  • New Chitose Airport (CTS) - 94 min drive

Restaurants

  • わかさいも本舗洞爺湖本店 - 19 min walk
  • Mogmog - 14 min walk
  • 風の音 - 13 min walk
  • スープカレーハラハル SoupCurry HLAHAL - 11 min walk
  • デメキン食堂 - 13 min walk

About this property

Toya Sun Palace Resort & Spa

Upscale family-friendly resort near Lake Toya
Located close to Toyako Hot Spring, Toya Sun Palace Resort & Spa provides an indoor mineral hot spring (onsen), a corner/local shop and shopping on-site. For some rest and relaxation, visit the hot springs/mineral springs or sauna, and indulge in a massage. The on-site restaurant, Palacio, offers breakfast, dinner and a poolside location. Free in-room WiFi is available to all guests, along with a garden and an arcade/games room.
You'll also find perks such as:
  • An indoor pool and a children's pool, with a waterslide
  • Free self-parking
  • Hot springs on-site, a gift shop and a lift
  • Luggage storage, a 24-hour front desk and a ballroom
Room features
All 324 rooms offer comforts such as air conditioning, in addition to perks such as free WiFi and safes.
Other amenities include:
  • Bathrooms with bidets and shower/bath combinations
  • Fridges and phones

Languages

Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • On-site parking includes off-street options

Food and drink

  • 1 restaurant
  • 1 bar

Restaurants on site

  • Palacio

Things to do

  • Arcade/games room
  • Children's pool
  • Full-service spa
  • Hot springs
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Arcade/games room
  • Children's pool
  • Corner/local shop
  • Indoor pool
  • Fridge
  • Water slide

Conveniences

  • Ballroom
  • Lift
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Luggage storage
  • Multilingual staff
  • No housekeeping

Business services

  • A meeting room

Outdoors

  • Garden

Spa

  • Hot springs/mineral springs
  • Hot springs open from 5:00 AM to 11:00 PM
  • Hot springs water temperature (Celsius) - 42
  • Indoor mineral hot springs (onsen)
  • Massages
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robe)

Accessibility

  • Lift

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets

Bathroom

  • Bidet
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • Flat-screen TV

Food and drink

  • Fridge

More

  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 7 PM

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Hot springs access available from 5:00 AM to 11:00 PM
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Toya Sun Palace Hotel Sobetsu
Toya Sun Palace Hotel
Toya Sun Palace Sobetsu
Toya Sun Palace
Toya Sun Palace Resort Sobetsu
Toya Sun Palace Resort
Toya Sun Palace & Spa Sobetsu
Toya Sun Palace Resort & Spa Resort
Toya Sun Palace Resort & Spa Sobetsu
Toya Sun Palace Resort & Spa Resort Sobetsu

Frequently asked questions

Does Toya Sun Palace Resort & Spa have a pool?

Yes, this property has an indoor pool and a children's pool.

Is Toya Sun Palace Resort & Spa pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Toya Sun Palace Resort & Spa?

Self-parking is free at this property.

What time is check-in at Toya Sun Palace Resort & Spa?

Check-in start time: 2 PM; check-in end time: 7 PM.

What time is check-out at Toya Sun Palace Resort & Spa?

Checkout is at 10 AM.

Where is Toya Sun Palace Resort & Spa located?

This family-friendly Sobetsu resort is located on the waterfront, within a 5-minute walk of Toyako Onsen and Lake Toya. Usuzanfunka Memorial Park and Toyako Hot Spring are also within 2 miles (3 km).

Toya Sun Palace Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 64 out of 250 reviews" "
Rating 8 - Good. 104 out of 250 reviews" "
Rating 6 - Okay. 56 out of 250 reviews" "
Rating 4 - Poor. 18 out of 250 reviews" "
Rating 2 - Terrible. 8 out of 250 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Stayed 1 night in Apr 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2020

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019

2/10 Terrible

Linda

Disliked: Cleanliness
Charged non-smoking room for Smoking room
The sun palace placed me a smoking room but accepted my non-smoking reservation. After making two complaints, before I was moved to a true non-smoking floor.
Stayed 1 night in May 2019

10/10 Excellent

anonymous

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay at Toya Sun Palace. The resort provided a bus service that picked us up from Sapporo for free, saving some money, though unfortunately it took over an hour longer than scheduled. The resort is impressive with the glass-walled lobby overlooking the lake, though the onsen areas were a bit smaller than expected. The Japanese style room was basic but comfortable, and housekeeping makes up the tatami sleeping mats at night. The room has its own small bathroom and a view of the lake, though the view is better elsewhere on the resort. Breakfast and dinner were included. The buffet had a very good range of food in our opinion, for both dinner and breakfast, and the quality was good by typical buffet standards. The separate male and female onsens had a range of baths, including an outdoor one overlooking the lake. It could be very crowded in peak season. The water is 38-40 degrees, which feels very hot but you adjust to it. There is a very faint smell of chlorine (much less than a normal swimming pool), but no sulphur or other smells. There is a nightly fireworks show on the lake which was nice, Tahitian entertainment performances everyday, and wearing the yukata around the resort was also enjoyable. We made the mistake of only staying one night, which was too short and didn't leave time to see the water fun park or go to Nakajima Island on the lake. We would definitely consider staying at Toya Sun Palace again, though maybe not during crowded peak season.
Stayed 1 night in Oct 2018

8/10 Good

Winhyde, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Fantastic view from hotel lobby,my room and onsen. The quality of food is great. But the room condition is not so good.
Stayed 1 night in Oct 2018

8/10 Good

CHIT PIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Nice lobby and public bath but room was terrible. Smoking Smell is all around a room. Airconditioner is not properly working.
Stayed 1 night in Jul 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel experience ever!
It's a really nightmare for us. The room was full of unpleasant smell, no AC inside the room and the ceiling wall was full of stain. We tried to exchange to another room but the hotel manager told us the hotel was full. However, we checked here and it's obviously not full! Many tours stay here, the dinner buffet was fine but the place was burning, cant really stay there for more than 30mins. Will never come back to this hotel again!
Stayed 1 night in Jul 2018