Southend-on-Sea Southend Pier Hotels

"We stayed here for one night, and never again! On the surface the hotel looks clean and modern. However, don't expect a good night's sleep. We had an air conditioning machine humming for most of the night which meant I could not sleep. The reception team said they couldn't move us as the other rooms had the same noise, which was apparently the water purifier and was only going to be noisy during 3-4am. This noise was continuous from 2am until 5:30! So clearly they tell you anything to fob you off. I spoke to the "manager" in the morning and asked about he refund. He agreed this was warranted and asked me to email the owner. Not heard anything back from them so will have to do a chargeback if I want to see any of my money back. Please don't waste your money staying here."

"Staff vwry friendly and room very clean"

"Very clean & comfortable.Staff very friendly and helpful.Lovely breakfast "

"TV’s didn’t work, 2 different sized beds put together. Bothe very uncomfortable. "

"Lovely spacious family room , tv in both rooms. Tea and coffee making facilities. Good location 10 minute walk to adventure island. Parking outside £8 for the day."

"Excellent visit. The accommodation is very central and there were no issues. Good size bed and en suite. Excellent breakfast."

"Room was spotless and no complaints at all"

"The penthouse was extremely clean upon arrival, we had a small issue at check in but the host answered promptly and we were able to inside the property with no further problems. The kitchen was stocked as described but not for 6, 3 tea cups, 4 glasses etc. overall the penthouse was comfortable and provided everything needed. It in a central area where access to public transport was easy. Noise at night is a problem this property it is situated in the central town area across from a bar or two and you can hear patrons leaving thought-out the night. Car parking is not onsite at the property its in a public car par where you have paid for parking 8am-6pm at 1.10 an hour that can add up quickly and was disappointing not to be called out in the property profile. "