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Sarum Hotel

2.0 star property
Hotel with a seasonal outdoor pool, near Port of Jersey

Choose dates to view prices

your current months are August, 2024 and September, 2024.
August 2024
September 2024

Photo gallery for Sarum Hotel

City view
Seasonal outdoor pool, pool loungers
Front of property
Beach/ocean view
Living room

Reviews

8.2

Very good

Popular amenities

  • Bar
    BarBar
  • Pool
    PoolPool
  • 24/7 front desk
    24/7 front desk24/7 front desk
  • Laundry
    LaundryLaundry
  • Housekeeping
    HousekeepingHousekeeping
  • Pet-friendly
    Pet-friendlyPet-friendly

Explore the area

Map
19-21 New Saint John's Road, St. Helier, Jersey, JE2 3LD
  • Popular LocationSt. Helier Central Market13 min walk
  • Popular LocationPort of Jersey15 min walk
  • Popular LocationSt. Helier Beach17 min walk
  • AirportJersey (JER)16 min drive

Most relevant reviews

ExperimentalCarousel

8/10 Good

It was very clean but noisy, with the doors that kept slamming
Jean-claude
Apr 27, 2024
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About the area

St. Helier

Located in St. Helier, Sarum Hotel is near the beach. Jersey Opera House and Jersey Arts Centre are cultural highlights, and travellers looking to shop may want to visit St. Helier Central Market and King Street. Fort Regent Leisure and Entertainment Centre and AquaSplash are also worth visiting.
Visit our St. Helier travel guideOpens in a new window

What's nearby

  • King Street - 9 min walk
  • St. Helier Central Market - 13 min walk
  • Port of Jersey - 15 min walk
  • St. Helier Beach - 17 min walk
  • Havre des Pas - 6 min drive

Getting around

  • Jersey (JER) - 16 min drive

Restaurants

  • ‪Kyoto Restobar - ‬3 min walk
  • ‪First Stop Cafe - ‬3 min walk
  • ‪Moulin de Lecq - ‬8 min walk
  • ‪Burger King - ‬7 min walk
  • ‪Brasserie Colmar - ‬10 min walk

About this property

Sarum Hotel

Property highlights
Located close to Port of Jersey, Sarum Hotel provides a terrace, a garden and an arcade/games room. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi.
Additional perks include:
  • A seasonal outdoor pool with sunloungers
  • Luggage storage, tour/ticket information and barbecues
  • Concierge services, a billiards/pool table and a 24-hour front desk
  • Multilingual staff
Room features
All 52 rooms include comforts such as free WiFi and sound-insulated walls.
Other amenities include:
  • Rollaway/extra beds (surcharge) and cots/infant beds (surcharge)
  • Bathrooms with shower/bath combinations and free toiletries
  • Flat-screen TVs with cable channels
  • Kitchenettes, fridges and microwaves

Languages

English, French, Italian, Portuguese, Romanian, Spanish, Swedish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • 1 bar

Things to do

  • Arcade/games room
  • Billiards/pool table
  • Seasonal outdoor pool

Family friendly

  • Arcade/games room
  • Cots/infant beds (surcharge)
  • Kitchenette
  • Laundry facilities
  • Microwave
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sunloungers
  • Terrace

Accessibility

  • This property does not have any lifts

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bed sheets
  • Cots/infant beds (surcharge)
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Freezer
  • Kitchenette
  • Microwave
  • Fridge
  • Stovetop
  • Toaster

More

  • Desk
  • Iron/ironing board (on request)
  • Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of GBP 10 per pet, per night
Service animals are welcome, and are exempt from fees
2 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 15.0 per stay.
Cots (infant beds) are available for GBP 5.0 per stay

Payment types at the property

Important information

Optional extras

  • Pet fee: GBP 10 per pet, per night
  • Service animals are exempt from fees
  • Crib (infant bed) fee: GBP 5.0 per stay
  • Rollaway bed fee: GBP 15.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

This property does not have any lifts

Property is also known as

Sarum Hotel St. Helier
Sarum Hotel
Sarum St. Helier
Sarum Hotel Jersey/St. Helier
Sarum Hotel Hotel
Sarum Hotel St. Helier
Sarum Hotel Hotel St. Helier

Frequently asked questions

Does Sarum Hotel have a pool?

Yes, this property has a seasonal outdoor pool.

Is Sarum Hotel pet-friendly?

Yes, this hotel allows pets (limit 2 total). There's a fee of GBP 10 per pet, per night. Service animals are exempt from fees.

What time is check-in at Sarum Hotel?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Sarum Hotel?

Checkout is at 10:30 AM.

Where is Sarum Hotel located?

Situated near the beach, this hotel is within a 15-minute walk of The Georgian House and Port of Jersey. Jersey Opera House and St. Helier Town Hall are also within 10 minutes.

Sarum Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 50 out of 133 reviews" "
Rating 8 - Good. 54 out of 133 reviews" "
Rating 6 - Okay. 18 out of 133 reviews" "
Rating 4 - Poor. 9 out of 133 reviews" "
Rating 2 - Terrible. 2 out of 133 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

steve

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

James

Stayed 2 nights in Sep 2023

10/10 Excellent

James

Stayed 4 nights in Sep 2023

10/10 Excellent

Theresa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Manager and staff were very helpful and welcoming. Room was cosy and quiet, very clean and comfortable. Nothing too much trouble. Will definitely stay again.
Stayed 7 nights in May 2023

10/10 Excellent

Becca

Stayed 2 nights in May 2023

10/10 Excellent

Stephen Jonathan, West Wickham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, made me very welcome. Good-sized room with all amenities. Easy walk to shops and public transport. Would happily recommend.
Stayed 3 nights in Sep 2022

8/10 Good

ruth

Travelled with family
Liked: Cleanliness, staff & service, amenities
10 minute walk from liberation station. Small, friendly hotel, noth8ng fancy but more than adequate for us. The pool is small but fine for a splash aboit
Stayed 3 nights in Sep 2022

10/10 Excellent

Mrs

Stayed 7 nights in Sep 2022

8/10 Good

Elisabeth

Liked: Staff & service, property conditions & facilities
Good location for accessing the bay and the centre of town. Spotlessly clean, - and very happy to have a fan in the room as well as the mini kitchenette
Stayed 5 nights in Sep 2022

10/10 Excellent

ALEXANDER, London

Liked: Staff & service, amenities, property conditions & facilities
so helpful and modern room
Stayed 2 nights in Jul 2022

10/10 Excellent

ANGIE

Travelled with family
Liked: Cleanliness, staff & service
The staff could not have been more helpful. The suite was so lovely with 2 bathrooms. Would highly reccmend
Stayed 1 night in May 2022

8/10 Good

Gill

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly & clean, helpful staff. However, it was quite a busy road so quite noisy overnight.
Stayed 1 night in Sep 2021

8/10 Good

Phyllis

Travelled with family
Liked: Cleanliness, property conditions & facilities
Friendly, helpful staff, clean accommodation, bathroom small hardly any room to stand in from of the basin
Stayed 5 nights in Sep 2021

4/10 Poor

Najma

Travelled with family
Liked: Cleanliness, room comfort
Pleasant hotel staff. Good facilities. Area poor
Travelled with a child. Hotel staff were friendly but no lift and had to carry luggage up stairs. Room was in good, clean condition. No mirror in room to dry hair. No plug for hair dryer in/near bathroom where they had the only mirror. Surrounding area is not great. Swearing and fighting in the street until 2am. Also dogs and smoking allowed in the hotel. If any of this does not appeal to you, do not stay here
Stayed 1 night in Aug 2021

10/10 Excellent

Jesus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5* Star Hotel (Good Value for money)
Wow! This friendly hotel in my opinion is excellent. Perfect location near beach, Elizabeth catle,shops and restaurants. My room 114 was fully refurbished and has smart TV where you can watch your Netflix has twin room for my daughter so she has privacy. It has a good size pool but didn’t get to use it, too busy exploring this beautiful island of Jersey. Lots of places to go and see. My advice is to use the buses, they are excellent and cheap. Get a day pass for unlimited ride. Taxi will rip you off. Bus will cost you £2 from the Airport and it takes 15mins. The hotel manager called Cristina and her staff were helpful,friendly and informative. I forgot the bar is good with TV and games room for the Kids. Overall our stay for 5 days wasn’t enough. I think a week will be ok cos you’ll get to see a lot in Jersey. One more if you like fish and chips, I would recommend you to go Erlinda’s fish and chips near Apollo hotel not far from Queens st. Been there 2x. The best!!
Plemont Bay
Gorey Castle
Stayed 4 nights in Aug 2021

10/10 Excellent

G S A F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic value
Amazing location for St. Helier centre bars and restaurants. Ok lets be straightforward, this is no 5* hotel, but its exceptionally clean, all rooms have a large en suite bathroom, plus a small kitchen area in each room which includes kettle, toaster, fridge, all cutlery and plates etc, and 2 cooking rings plus the sink and draining board. Rooms are cleaned everyday. The staff are exceptional and will help in anyway the can. If you want somewhere clean, in a fantastic location then look no further. Thanks to Christina and Alex for naking us so welcome.
Stayed 12 nights in Jun 2021

10/10 Excellent

karyann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for our family
It was amazing everything we needed
Stayed 3 nights in Dec 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Good location a 5 minute walk from town Staff very friendly and helpful. Clean Kitchen in room, handy Room could do with some tlc and basic maintenance
Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not turn down heating in room... Second morning breakfast was cold...which after first morning breakfast spot on was disappointing.
Stayed 7 nights in Oct 2019

6/10 Okay

Craig

Disliked: Staff & service, room comfort
Stayed 4 nights in Sep 2019

10/10 Excellent

Simone

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I spent 3 nights at the Sarum Hotel and found it very comfortable. The staff were very kind and friendly and helpful. Do the fire doors need to be kept closed ?
Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Poor customer service
Our family stay at this hotel cannot even be classed as a stay as we didn't even spend the night, members of staff we nice upon arrival but then because of an issue there was one extra person which caused everything to spark off and staff members to come to our door multiple times harassing us telling us that if we all stayed they would kick us out the next day but they would give us an extra room away from everyone else that we had to pay for which we were not willing to do. We asked for the manager on several occasions and she didnt come only relaying messages through her member of staff who started getting extremely rude and at one point started threatening us to call the police. So at 11:30pm we were kicked out of the hotel by the managers member of staff, having to find somewhere else to and then we told to call hotels.com for a refund and when we did the next day they called the hotel who proceeded to tell them to not give us a refund for not staying there. All in all this hotel had extremely poor customer service and i would not recommend it to families as they don't really appreciate the custom. We are also still working hard to get our money back but will never stay in this hotel again
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Amenities
Property was unusual as you had your own kitchenette, but I had no table to eat of. The pool area could do with being maintained a bit better. Some nights loud at night with parties outside
Stayed 7 nights in Jul 2019

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay - highly recommended
The welcome was very warm and welcoming. The room was as shown on the pictures and absolutely spotlessly clean. The hotel is located in a quiet road which is also close to a bus station and the town centre. We would immediately recommend the hotel as it is really good value for money.
Stayed 5 nights in May 2019