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Reviews of Caladh Inn

3 out of 5
Caladh Inn
11 James Street, Isle Lewis, Stornoway, Scotland

Reviews

8.2

Very good

Rating 10 - Excellent. 83 out of 215 reviews" "
Rating 8 - Good. 75 out of 215 reviews" "
Rating 6 - Okay. 39 out of 215 reviews" "
Rating 4 - Poor. 14 out of 215 reviews" "
Rating 2 - Terrible. 4 out of 215 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Connor

Stayed 1 night in May 2024

6/10 Okay

Jennifer

Travelled with group
the beds were extremely uncomfortable almost seemed like you were in a waterbed. place needs updating, breakfast was ok
Stayed 1 night in Apr 2024

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was super helpful and kind, rooms were clean and comfortable, especially the room with disability access. Restaurant was good, had breakfast and lunch, satisfying. Easy to walk into downtown Stornaway- just a couple blocks. Also a short 5 minute walk to ferry terminal- we pulled our luggage with no trouble. Very comfortable.
Stayed 2 nights in Apr 2024

6/10 Okay

Imogen

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Room and bathroom were fine but could hear a lot of noise and felt very overlooked by rooms opposite. also junk area below when looking out of window which wasn't nice.
Stayed 2 nights in Apr 2024

10/10 Excellent

Artur

Business traveller
Liked: Property conditions & facilities
Stayed 1 night in Feb 2024

2/10 Terrible

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
The heating was not working properly and the room was freezing. Complained to reception and was told they had two heaters ,but unfortunately they had been given to other guests. Offered to send up some blankets to wrap ourselves up with. Not very good.
Stayed 1 night in Dec 2023

10/10 Excellent

Colin

Stayed 2 nights in Dec 2023

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

William

Stayed 2 nights in Nov 2023

8/10 Good

Martin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy to return
Very nice comfortable stay. Room was clean and food good.
Stayed 2 nights in Nov 2023

8/10 Good

Amanda

Stayed 1 night in Nov 2023

10/10 Excellent

Colin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

6/10 Okay

Gavin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Couldn’t see out of the central window pane.
Stayed 2 nights in Sep 2023

6/10 Okay

Keith

Liked: Cleanliness, room comfort
Great food, so so accommodation and service.
Maybe I made a mistake but I thought I'd booked a double room with a double bed. We got an accessible room with twin beds and a disabled persons bathroom! However the beds were comfortable and the room was clean, tidy and warm. The food on offer was very good, with a massive choice at breakfast, and the evening restaurant also provided either an al a carte menu or carvery/buffet style hot food. The staff were a mixed bag. One gentleman was very friendly and we chatted for some time about Lewis and local attractions etc. Others were perhaps too busy and we had to ask for a few things like milk for our tea, juice glasses, salt and pepper etc. On site parking was very good. Overall we enjoyed our stay despite the shortcomings.
Stayed 2 nights in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so handy to he ferry and shops.
Stayed 2 nights in Sep 2023

8/10 Good

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Well located easy walk to centre and free parking Modern hotel dining and bar a bit characterless but perfectly functional Would say here again
Stayed 3 nights in Sep 2023

10/10 Excellent

steven

Stayed 1 night in Sep 2023

10/10 Excellent

Tim

Stayed 1 night in Aug 2023

10/10 Excellent

Ali

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and friendly place i will definitely be back
Stayed 1 night in Aug 2023

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice. Staff was very accommodating. Wasn't aware it was a handicap room.... Floor flooded from the shower and the shower head would not stay up high, kept sliding down... Had to keep pushing it up... Great location
Stayed 1 night in Aug 2023
Response from Roz on 5 Aug 2023
Good Morning, and thank you for your review - the issues that you have raised with the bathroom have been passed on to our maintenance team to be resolved.We are pleased that apart from this issue that everything was good for you.Kind regards from the Reception team

8/10 Good

Kathleen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over for Hebcelt Festival, handy location
Stayed 1 night in Jul 2023

8/10 Good

Stephen

Stayed 1 night in Jul 2023

6/10 Okay

Katie

Travelled with family
Stayed 1 night in Jul 2023

10/10 Excellent

Jayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great central hotel
This is a 3 star hotel but it has a fabulous restaurant. Lovely friendly staff. And great service. I stayed 3 nights in June 2023. Had a lovely double room. Buffet breakfast was good. Bar area is small but well stocked.
Stayed 3 nights in Jun 2023

4/10 Poor

Christopher

Disliked: Cleanliness, property conditions & facilities
Past it's best
On a 2 night stay, they put me in a room without a window. I don't ever remember a room without a window. They moved me the next day but the second room was more tired than the first. The breakfast was OK but felt a bit like a canteen. Good parking area but overall very dissapointed.
Stayed 2 nights in Jun 2023

10/10 Excellent

Alastair

Stayed 1 night in Jun 2023

6/10 Okay

Lesley

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property is conveniently situated for the ferry.
Stayed 1 night in Jun 2023

10/10 Excellent

Colin

Stayed 2 nights in Jun 2023

10/10 Excellent

Lara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient
Our room was nice and the staff was very friendly. The restaurant was great for breakfast but dinner was lacking in flavor. And the best part of this place is that it has an elevator!
Stayed 2 nights in Jun 2023

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023

6/10 Okay

John

Stayed in the skylight single rooms which were OK but could be made better for a small amount of investment. Clean the skylight top, fit perpex near the top of the "chimney" to diffuse the light/give more noise insulation. Put a blackout blind across the bottom. It'd be an interesting experience for tourists who want to experience summer daylight hours without direct sunlight hitting the window.
Stayed 3 nights in May 2023

8/10 Good

Charles

Stayed 1 night in May 2023

10/10 Excellent

mike

Business traveller
Liked: Cleanliness, staff & service
Basic hotel, warm and clean though with very helpful staff. The lady at check in could not have been more helpful - thank you. (Checked in around 1600 on 29 May)
Stayed 1 night in Apr 2023

10/10 Excellent

Haley

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved the room we stayed in. The staff were very friendly. The restaurant on site was wonderful as well.
Stayed 1 night in Apr 2023

10/10 Excellent

Iain

Stayed 3 nights in Apr 2023

10/10 Excellent

Juliet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very kind and went out of their way to be helpful, the food was very good and the room was nice, big and very clean. Lewis is a great island to explore and all its inhabitants were very friendly.
Stayed 3 nights in Mar 2023

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent one night while visiting to see Callanish. A quick walk from the ferry with plenty of parking. Very clean and quiet. The breakfast and dinner at Eleven are very good! I even came back down 90min after I had dinner to get a slice of cake to take back to my room and they were super helpful.
Stayed 1 night in Nov 2022
Response from Aimee on 10 Jan 2023
Thank you for your lovely review, we are so pleased to hear you enjoyed your stay and hope to welcome you back to The Caladh Inn, in future.

10/10 Excellent

Alistair

Stayed 1 night in Oct 2022

10/10 Excellent

Laurence

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 das in September
Welcome excellent. Staff in all areas well informed and confident. Uncomfortable bed 1 st night and were upgraded without question. The rooms were immaculate and bar area did friendly even for meals.
Stayed 2 nights in Sep 2022

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very welcoming & helped. It is reasonably priced, very close to the Ferry & conveniently located for special site visits.
Stayed 1 night in Sep 2022

8/10 Good

D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Caladh Inn
Very friendly staff yet still professional. Great choice of food and drink. Ideally placed to see the sights
Stayed 2 nights in Sep 2022

10/10 Excellent

Anastazia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large rooms and great breakfast. Enjoyed the skylight and how much space we had in a double room. If ever in Stornaway again we will definitely be back.
Stayed 1 night in Sep 2022

8/10 Good

Mark

Stayed 1 night in Sep 2022

6/10 Okay

Mark

Stayed 1 night in Aug 2022

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed having a window to cool the room.
Stayed 1 night in Aug 2022

8/10 Good

John

Stayed 3 nights in Aug 2022

8/10 Good

Reginald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Value
Small but reasonably appointed room which was comfortable, clean and very suitable for my stay and, in today's economic conditions, seemed good value.
Stayed 3 nights in Aug 2022

8/10 Good

Gary

Business traveller
Liked: Cleanliness
Stayed 1 night in Aug 2022

6/10 Okay

Scott

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
I never knew single rooms with windows were a thing anymore - whilst it was clean, compact and bijou come to mind. Apart from a skylight, the room was hot & stuffy and fairly uncomfortable to”try” and sleep in. Breakfast was a free for all, with mass queuing around the buffet passé - they’re could of been a bit better organisation.
Stayed 1 night in Aug 2022