Las Vegas Stratosphere Tower Hotels

"Really good "

"Checkin was all digital, no in person, and received a 2nd floor room that was all blocked by an ugly wall and giant ac unit. Had to check our bags back in for the 2nd time, while waiting for a changed room... this time talking with a person. What a difference it makes, 26th floor with a decent view. The rooms safe was closed and needed a tech to reset, and we were required to sit in our room to wait for his arrival. After 30 min we called services again and complained that we were not paying to sit in the room, nor did we come to visit LV to sit in our room. It was already 2pm, we were in LV for almost 4 hours at this point. All this could have been avoided prior to our arrival. 2nd day, the toilet didnt flush, we had to use the lobby bathroom after they hadn't fixed the issue in the first 2 hours. After coming back around 4 hours later it was fixed. Hard to find friendly people working here also, unless you're pre tipping, then the smiles and service show up. We've stayed at this hotel casino a few times, hard pressed to think we'll return."

"Everything "

"smelled clean staff was really helpful "

"Awesome"

"The house keeping crew were amazing. Fresh sheets and towels everyday. Easy check in and check out. Room was very clean on arrival. "

"Great rooms , very clean "

"Room was clesn and comfortable. Charged for snack and drinks available in the room Charged resorts fee, but had to pay for snack and drinks. Credit gor food and drinks was not given. Specifics in using it. Had to pay for parking. "

"I would like to share feedback regarding my recent stay at Fontainebleau, which unfortunately did not meet expectations, particularly in terms of service. Upon check-in, the staff member assisting my best friend and I was neither welcoming nor attentive. As first-time guests, we had a few questions about the property and its amenities; however, she appeared visibly agitated and unwilling to assist. The interaction felt rushed and dismissive, and notably, she did not even inform us of our room number before concluding the check-in process. Her demeanor made us feel as though we were inconveniencing her, which left us with a very poor first impression. After arriving at our room, we were pleased with its appearance; however, we did encounter a minor housekeeping issue, as there was someone else’s long hair left on the sheets. I do want to acknowledge that housekeeping responded promptly and resolved the issue by changing the bedding right away. During our stay, we also experienced what felt like inconsistent treatment from staff. On multiple occasions while walking through the hotel, we were asked to show our room keys more frequently than other guests. For instance, while heading to the pool area, we observed other groups pass security before us without being stopped, yet we were specifically asked to present our room key. This felt uncomfortable and, frankly, discriminatory. Though the actual hotel staff were not friendly, we received excellent service during dinner."