Gatlinburg Sugarlands Visitor Center Great Smoky Hotels

"Clean room good staff, convenient "

"Mountain Views were amazing! "

"Enjoyed our stay."

"The hotel is in a perfect place to walk down to the shops and attractions. "

"Overall it was a decent stay, nothing exceptional, but the hotel was lacking in many aspects. Upon check in, the gentleman in the front desk was rude, We booked a king room but wasn't available so we ending having a 2 queens with a small chair and not the couch as the king room had it, he does not have neither personality, nor hospitality and he didnt make any effort to help us in any way, he just rolled his eyes and told me "hey, I am giving you two beds, instead of one and this is all its available at the moment". Meaning you take it or leave it, time was late evening to start looking for a new place, my point is his attitude leaves so much to say. Wifi was terrible, didn't work during our stay at all and the TV was frozen all the time. Breakfast was the usual eggs, bacon, muffins, bagels, waffles but no fruits and the oatmeal was hard basically a paste and was not refill it. Hotel charge for parking $16 a day, good things it is on-site. Good location, still within walking distance to the Strip but off the parkway enough to be able to avoid some of the traffic by taking back roads. Room was clean and bathroom spacious and with toiletries except for body lotion."

"Cx"

"The staff were very helpful and friendly. The room was comfortable and clean. The only downside was the jacuzzi tub jets didn’t work and the jacuzzi was the main reason I got this room. "

"Great location, loved the hotel and staff"

"It was a nice place to stay. Good walking distance for Gatlinberg "