The hotel itself was very clean and nicely maintained, which I appreciated. However, I had a couple of issues that really impacted my stay.
First, the room was uncomfortably hot. The air conditioning would not go below 76°F, which made it very difficult to sleep-especially in the middle of summer in Florida.
Second, I was disappointed with the customer service. Due to major road closures, we were delayed for hours and didn't arrive until 10:30 PM.
The next morning, I went to the front desk to ask if they could accommodate a late checkout-just an extra hour or two-as a courtesy, given our experience. I was told the manager would call me back. Despite following up around 5:00 PM, I never heard from the manager directly. Instead, another employee simply told me they couldn't accommodate a late checkout because the room needed to be cleaned.
To make matters worse, I later received a text offering me the option to extend my stay by paying $278 for another night-so clearly there was no immediate urgency to clean the room.
While I understand the hotel is not responsible for road closures or traffic delays, a small gesture like a late checkout would've gone a long way. It wasn't about the hours lost-it was about feeling valued as a guest. Better communication and customer care would've made all the difference.
Emy
2025 年 7 月入住 2 晚
10/10 超赞
Ismenia,HIALEAH
与家人出行, 与配偶出行
2025 年 7 月 21 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great place to stay
Ismenia
2025 年 7 月入住 2 晚
10/10 超赞
Melissa
2025 年 7 月 20 日
满意:清洁度、员工和服务、住宿条件和设施
Beautiful place!!
Melissa
2025 年 7 月入住 3 晚
10/10 超赞
Maria
与家人出行
2025 年 7 月 20 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This campground is the best the staff remember your name always rv stay this time use the hotel a bit warm in our room but overall awesome again
The staff there make the difference in everything facilities are nice and clean and no noisy people
Maria
2025 年 7 月入住 3 晚
10/10 超赞
Grete
2025 年 7 月 17 日
满意:清洁度、员工和服务、住宿条件和设施
The rooms are perfect. They have laundry inside the room. I found only one inconvenience, the air conditioning is not very cold, however, we survive. They have a fan in the room as well. Employees are very friendly, professional and helpful. I highly recommend this place.
Grete
2025 年 7 月入住 3 晚
10/10 超赞
Andrea
与家人出行
2025 年 7 月 12 日
满意:住宿条件和设施,清洁度
The room was very clean and spacious. Loved the pool and beach areas.
Andrea
2025 年 7 月入住 3 晚
10/10 超赞
Selena
2025 年 7 月 7 日
满意:清洁度、服务设施、住宿条件和设施
Selena
2025 年 5 月入住 3 晚
10/10 超赞
Selena
与家人出行, 带宠物出行, 团体旅客
2025 年 7 月 7 日
满意:清洁度、服务设施、住宿条件和设施
Hands down my favorite resort in all of the Florida Keys. Awesome location, great staff, and the resort overall is breathtaking. Only a 25 minute drive to Key West which is a huge plus. Definitely worth every penny!
Selena
2025 年 7 月入住 2 晚
10/10 超赞
Barbara
与家人及幼儿出行, 与家人出行
2025 年 7 月 6 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Good and beautiful place
Barbara
2025 年 7 月入住 3 晚
10/10 超赞
Rachel Marie
2025 年 7 月 5 日
Rachel Marie
2025 年 7 月入住 4 晚
10/10 超赞
Jaime M
与家人出行
2025 年 7 月 2 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Best hotel I’ve stayed at the keys
Jaime M
2025 年 6 月入住 2 晚
10/10 超赞
Jessica
与家人出行
2025 年 6 月 29 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Our hotel suite was perfect. Very clean, stylish, and functional. The pool was amazing and we especially loved the hammocks under the palm trees. There were iguanas hanging by the pool when it wasn’t busy and the bar is open most all day. The beach was okay. Good for sunning I guess but the water was rocky and grassy and the water seemed to have a current making it hard to swim for the kids. There are large floats out there and a trampoline.
Jessica
2025 年 6 月入住 6 晚
10/10 超赞
chelsea
2025 年 6 月 22 日
满意:清洁度、服务设施、住宿条件和设施
chelsea
2025 年 6 月入住 5 晚
10/10 超赞
karima
2025 年 6 月 16 日
满意:住宿条件和设施,服务设施
karima
2025 年 6 月入住 3 晚
10/10 超赞
Yanwan
2025 年 6 月 16 日
满意:清洁度、服务设施、住宿条件和设施
This place is clean and nice.
Yanwan
2025 年 6 月入住 2 晚
10/10 超赞
Brandi
2025 年 6 月 15 日
满意:清洁度、服务设施、住宿条件和设施
Brandi
2025 年 6 月入住 2 晚
10/10 超赞
Kaushik,Secaucus
2025 年 6 月 11 日
Kaushik
2025 年 2 月入住 2 晚
10/10 超赞
Arsenio,Miami
2025 年 6 月 9 日
满意:清洁度、服务设施、住宿条件和设施
Arsenio
2025 年 6 月入住 3 晚
10/10 超赞
Karina
2025 年 6 月 1 日
满意:住宿条件和设施
Loved it
Karina
2025 年 5 月入住 2 晚
10/10 超赞
Shelley
与家人出行
2025 年 5 月 29 日
满意:清洁度、服务设施、住宿条件和设施
Such beautiful accomdations away from the craziness of Key West, yet closer enough to visit and enjoy all of the attractions, in Key West, Marathon, and throughout the lower Keys! The room was beautiful and clean, the pool and ajacent bar absolutely picture perfect, and the bar evening activities very fun. The private beach was gorgeous, and the marina full of fun outdoor items to rent and enjoy and explore! (The marina staff was SO friendly and helpful, too.) Staying here absolutely made our family visit to the Keys exceptional. Highly, highly recommend!! Will definitely stay again if we visit the Keys again!
Shelley
2025 年 5 月入住 7 晚
10/10 超赞
Yiset
2025 年 5 月 28 日
Yiset
2025 年 5 月入住 4 晚
10/10 超赞
Kris
2025 年 5 月 27 日
Kris
2025 年 5 月入住 7 晚
8/10 还可以
Deyri
与家人及幼儿出行, 带宠物出行
2025 年 5 月 27 日
满意:清洁度、服务设施、住宿条件和设施
I recently enjoyed a stay at the Sugarloaf Key Hotel at KOA Resort, and I have to say, it was a delightful experience. The rooms are spacious and comfortable, complete with a kitchen that made our stay even more enjoyable. It’s always nice to have the option to cook your own meals when traveling!
The resort itself is well-kept and clean, contributing to a relaxing atmosphere. However, I did notice that there are quite a few rules in place, particularly regarding noise. Loud music is prohibited, and beach balls are not allowed in the pool area, which might be a bit restrictive for some guests looking to have more fun around the pool.
One downside was the abundance of mosquitoes as the sun started to set, so be sure to bring some insect repellent to keep those pesky bugs at bay!
We also took advantage of the boat ramp, which was nice and tidy. The dock was a little tight, but it didn’t detract from our overall experience.
My favorite part of the stay was that the resort is pet-friendly! They have a lovely little dog park where my furry baby had a great time running around and playing. It was wonderful to be able to bring my pet along and have a space for them to enjoy.
Overall, Sugarloaf Key Hotel at KOA Resort is a great choice for those seeking comfort and cleanliness, with the added bonus of being pet-friendly. Just keep the resort rules and mosquito situation in mind for a more enjoyable stay!
Deyri
2025 年 5 月入住 4 晚
10/10 超赞
Cristeena
与配偶出行
2025 年 5 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean, quiet and fun place with really big rooms, a pool and hot tub, beach access and dining. I wish I could have stayed longer