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Sheraton Surabaya Hotel and Towers

5.0 star property
Art Deco hotel connected to the convention centre in Surabaya with 3 restaurants
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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Sheraton Surabaya Hotel and Towers

Photo gallery for Sheraton Surabaya Hotel and Towers

Gazebo
Exterior
Premium bedding, minibar, in-room safe, desk
Lounge
Meeting facility

Overview of Sheraton Surabaya Hotel and Towers

Reviews
8.8

Excellent

Popular amenities

  • PoolPoolPool
  • SpaSpaSpa
  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • Parking availableParking availableParking available
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
Jalan Embong Malang 25-31, Surabaya, East Java, 60261
  • Popular LocationTunjungan Plaza1 min walk
  • Popular LocationStarbucks1 min walk
  • Popular LocationPasarame1 min walk
  • Popular LocationSurabaya Pasar Turi Station14 min drive
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Room options

View all photos for Executive Suite, 1 Bedroom, Smoking

Premium bedding, minibar, in-room safe, desk

Executive Suite, 1 Bedroom, Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Fridge
Flat-screen TV
  • 861 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 Bedroom

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Fridge
Flat-screen TV
Premium bedding
  • 452 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 3 Bedrooms, Smoking

Premium bedding, minibar, in-room safe, desk

Family Room, 3 Bedrooms, Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Flat-screen TV
  • 1485 sq ft
  • Sleeps 7
  • 3 Double Beds

View all photos for Presidential Suite, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Presidential Suite, 1 King Bed

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Fridge
Flat-screen TV
  • 2583 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Royal Suite, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Kitchen
Fridge
  • 1292 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Smoking

Premium bedding, minibar, in-room safe, desk

Premium Room, 2 Double Beds, Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
  • 388 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Smoking

Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed, Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Smoking

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Double Beds, Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
  • 388 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Smoking (Freshlook)

Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Smoking (Freshlook)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, 2 Bedrooms, Smoking

Premium bedding, minibar, in-room safe, desk

Family Room, 2 Bedrooms, Smoking

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
  • 1173 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Larger Room, 1 King, Smoking

Premium bedding, minibar, in-room safe, desk

Larger Room, 1 King, Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Kitchen
Fridge
Flat-screen TV
  • 743 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Smoking

Premium bedding, minibar, in-room safe, desk

Club Room, 2 Double Beds, Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 388 sq ft
  • Sleeps 3
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Smoking

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed, Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Club Lounge
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
  • 388 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 2 Bedrooms

Living room

Club Suite, 2 Bedrooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Premium bedding
Blackout curtains
Private bathroom
  • Sleeps 5
  • 2 Double Beds

Similar properties

Exterior
Four Points by Sheraton Surabaya, Tunjungan Plaza
Pool
Kids pool
Parking included
Free WiFi
9.4 out of 10, Exceptional, (241)
The price is HK$528
per night
HK$638 total
includes taxes & fees
30 Apr - 1 May
Four Points by Sheraton Surabaya, Tunjungan Plaza

About the area

Surabaya

Located in Surabaya, Sheraton Surabaya Hotel and Towers is connected to a shopping centre. Grahadi and Old City are local landmarks, and the area's natural beauty can be seen at Korea Park and Taman Bungkul. Looking to enjoy an event or a game while in town? See what's happening at Gelora 10 November Stadium or Lapangan Thor Stadium.
Visit our Surabaya travel guideOpens in a new window

What's nearby

  • Tunjungan Plaza - 1 min walk
  • Surabaya Plaza Shopping Mall - 19 min walk
  • Grand City Surabaya - 4 min drive
  • Submarine Monument - 5 min drive
  • Surabaya Zoo - 7 min drive

Getting around

  • Margorejo Station - 7 min drive
  • Surabaya Pasar Turi Station - 14 min drive
  • Surabaya (SUB-Juanda) - 49 min drive

Restaurants

  • Wee Nam Kee Chicken Rice - 1 min walk
  • Daun Lada - 1 min walk
  • Starbucks - 1 min walk
  • Thai Street Restaurant - 1 min walk
  • The People's Cafe - 8 min walk

About this property

Sheraton Surabaya Hotel and Towers

Hotel connected to the convention centre
Close to Tunjungan Plaza, Sheraton Surabaya Hotel and Towers provides a terrace, a shopping centre on-site and a coffee shop/cafe. Indulge in a facial, a Thai massage and reflexology at the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, light fare and international cuisine. Free in-room WiFi is available to all guests, along with a garden and dry cleaning/laundry services.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, with sunloungers and pool umbrellas
  • Free self-parking, plus valet parking (surcharge)
  • Limo/town car service, buffet breakfast (surcharge) and an outdoor tennis court
  • Express check-out, express check-in and a front desk safe
Room features
All 348 rooms boast comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as laptop-compatible safes and laptop-friendly workspaces.
More amenities include:
  • Bathrooms with separate baths/showers and free toiletries
  • Flat-screen TVs with cable channels
  • Wardrobes/cupboards, fridges and electric kettles

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Valet parking on site (IDR 50000 per stay)
  • Wheelchair-accessible parking and van parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10 AM: IDR 312180 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Kafe Bromo
  • Lung Yuan
  • Kawi Lounge
  • Link at Sheraton
  • Sheraton Club Lounge

Things to do

  • 24-hour pool access
  • Access to nearby outdoor pool
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping centre
  • Shopping
  • Steam room
  • Tennis

Family friendly

  • Access to nearby outdoor pool
  • Children's games
  • Children's pool
  • Children's toys
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (441 square feet of space)
  • Meeting rooms - 8

Outdoors

  • BBQ grill(s)
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 4 treatment rooms
  • Facials
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Doorbell and phone notification
  • Lift
  • Lift door width (centimetres): 150
  • Grab bar in bath
  • Bath grab bar height (centimetres): 99
  • Grab bar in shower
  • Shower grab bar height (centimetres): 150
  • Lever door handles
  • Low-height plug sockets in bathroom
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 119
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Soundproofing
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 19

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 786500.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately IDR 312180 per person
  • Airport shuttle fee: IDR 460000 per vehicle (one-way)
  • Valet parking fee: IDR 50000 per stay
  • Rollaway bed fee: IDR 786500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 19 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

24-hour pool access
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sheraton Surabaya Towers
Sheraton Surabaya Hotel & Towers Java
Sheraton Surabaya And Towers
Sheraton Surabaya Hotel and Towers Hotel
Sheraton Surabaya Hotel and Towers Surabaya
Sheraton Surabaya Hotel and Towers Hotel Surabaya

Frequently asked questions

Does Sheraton Surabaya Hotel and Towers have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is available 24 hours a day.

How much does it cost to stay at Sheraton Surabaya Hotel and Towers?

As of 16 Apr 2024, prices found for a 1-night stay for 2 adults at Sheraton Surabaya Hotel and Towers on 20 Apr 2024 start from HK$665.55, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Surabaya Hotel and Towers pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sheraton Surabaya Hotel and Towers?

Self-parking is free at this property.

What time is check-in at Sheraton Surabaya Hotel and Towers?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Sheraton Surabaya Hotel and Towers?

Checkout is at noon.

Does Sheraton Surabaya Hotel and Towers provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 460000 per vehicle applies.

Where is Sheraton Surabaya Hotel and Towers located?

Located in the heart of Surabaya, this spa hotel is within a 15-minute walk of Tunjungan Plaza, Grahadi, and Joko Dolog Statue. Surabaya Youth Center and BG Junction are also within 1 mile (2 km). Surabaya Pasar Turi Station is 28 minutes by foot.

Sheraton Surabaya Hotel and Towers Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 173 out of 315 reviews" "
Rating 8 - Good. 110 out of 315 reviews" "
Rating 6 - Okay. 17 out of 315 reviews" "
Rating 4 - Poor. 12 out of 315 reviews" "
Rating 2 - Terrible. 3 out of 315 reviews" "

8.8/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 2 nights in Mar 2024

6/10 Okay

Kunzang

Liked: Cleanliness
Stayed 1 night in Jan 2024

10/10 Excellent

SWANDAJANI, ASTORIA

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly service, comfortable room
Stayed 1 night in Dec 2023

6/10 Okay

Alvin

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Nenny, Seminyak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all great, love the ambience
Stayed 2 nights in Nov 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were helpful
Stayed 5 nights in Oct 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very hospitable unmatched
Stayed 10 nights in Sep 2023

10/10 Excellent

Alwiya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location, the hotel is close to all the attractions
Stayed 2 nights in Sep 2023

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service provided. Friendly staff members. We received free upgrade and cake for birthday. It was a lovely surprise. The only negative feedback is the mosquitoes even though our room is on the 22nd floor!
Stayed 2 nights in Aug 2023

10/10 Excellent

Heny

Stayed 1 night in May 2023