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"Beautiful, classically decorated interior spaces and my room looked at an area of forest covered mountain. Breakfast was lovely with a nice mix of Japanese and western selections (and a beautifully decorated cappuccino). Staff was incredibly friendly at check-in and check out. Room was clean and elegantly appointed. The bathroom was unbelievable Overhead rain shower and a soaking bath. Immaculate tiles. Main drawback is that the hotel is situated at the end of a fairly poor street in an urban area without any access to green space (the mountain behind the property is quite steep and without any walking area). "

"friendly helpful staff, luxurious onsen, comfortable beds in a spacious room, great location for exploring Hakone, games and toys for kids, lots of books in various languages for readers of all ages, delicious snacks and sweets, generous open-bar happy hour(s), and an excellent, excellent breakfast —I travel fairly often, and Hakone Yutowa really was one of the very best hotels that I’ve ever stayed in. My only suggestion is that they might consider adding a fitness room. "

"Staying at the Highland Hotel and Spa was such a beautiful experience! Waking up to the breathtaking view of Mount Fuji felt like a dream, and the kindness of the staff made me feel truly cared for. Every moment here was filled with warmth and peace. A place I will always hold in my heart."

"Great hotel and onsen"

"Everything was amazing, from the property to the room to the onsen. I was amazed at the quality of the food in the included buffet, outstanding."

"Everything was iimpeccable. Beautiful views, facility and staff "

"We stayed here after climbing Mt Fuji and really enjoyed our stay. The hotel staff was nice. We were bummed out that the onsen is a public onsen and we ended up not using it because I was traveling with kids who were uncomfortable with it. Otherwise gorgeous hotel perched on a hill. "

"The bed was comfortable and the location was great. "

"食べきれないほどのご馳走でした。 ご飯は勿論ですが、水が美味しかった。"