Dear sir or madam, We was quite concerned when you told our receptionist about the awfulness you discovered that the door of your room was left open when you first came back that day, and it was no doubt because of the carelessness to our housekeeper as well as the discretion to our management. Further, there is still much to be improved regarding the cleaning in the room as you mentioned in the comment. We greatly appreciate that you pointed out every details you experienced as well as your feelings under that awful circumstances. This issue will no doubt serve as a lesson to us that we still have much to work hard and keep making progress in. Once again, we apologize to whatever bad mood you was experiencing.

Dear sir or madam, We feel greatly depressed and we apologize for any dissatisfaction you may experienced because of the carelessness to the cleanness as well as the neglect in the housekeeping requirement. On the other hand, we also greatly appreciate that your actually pointed it out and shared it with us so that we could better understand how much we still need to improve. We do take each thought sharing by the guests seriously in order to being better and make each of you feel worthy for the accommodation. Hopefully the time you stayed here still serve as a good experience to you in Taipei city.

Dear sir or madam, We greatly appreciate your kind words and all the appreciation you gave to us. All the thought sharings from guests motivate us in making progress. Most of all, it was also our pleasure to have you stay here as your accommodation in Taipei city. Hopefully the experience here serve as nice memories to recall.

Dear sir or madam, We greatly appreciate all the kind words you shared with us, and hopefully everything you experienced here serve as good memories to recall in the future. Best regards

親愛的旅客您好： 我們非常高興能夠得到您給予的好評，感謝您的青睞與滿意；我們十分重視每一位旅客的意見與分享，期待未來能夠用更好的服務與品質與您再見面。

Dear Ivy, It is such a great pleasure to have your remark for the good time we here. We do greatly appreciate each experience and thoughts sharing for the accommodation in Monka Hotel, all the favor or critics by guests motivates us greatly for making a better progress in the future. Once again, we do greatly appreciate your favor for us in Taipei city as your accommodation. Hopefully we have the chance to serve you again for a better time in the future. Best Wishes