2/10 Terrible
Doug H.
30 Dec 2024
Disliked: Cleanliness, check-in, communication, listing accuracy
Not What It Appears
I will start off with the positves. The town of Surfside is wonderful, great beach and lovely people. The house is perfect size for a couple. The neighborhood is very quiet and peaceful. The welcome basket was good with supplies for a short term stay. The towels and linens in the house are of good supply, you will not run out. Renting a golf cart is perfect if you only want to go to surrounding towns. Now for the negatives. The house smelled horrible. The mildew, mold in the house is horrendous. There was a dehumidifier which had to be emptied twice a day. The roof is rotting. The ceiling is beginning to crack and fall apart. Pieces were falling during our stay. The home was not prepared for our stay. The pool had not been serviced. The television did not work. Our person through Special Places, Glenda, was helpful but seemed to be very busy. The kitchen lacked in cookware. Worse part was my husband getting locked in the bathroom, fortunately, he was able to get out by picking the lock. It took several calls to fix the door and it was not fixed by the time we left. We were there for two weeks. This property has MANY problems. Special Places or the owners need to make repairs before they rent this place again. It is such ashame that this place has NOT received good quality care. The online service of SuperHog was NOT a pleasant experience for booking this property. We were not pleased with the property, SuperHog or Special Places. VRBO properties has gone downhill.
Doug H.
Stayed 14 nights in Dec 2024