Bangkok Terminal 21 Shopping Mall Hotels

"Not sure what happened but the staff needs "

"The staff , especially the concierge, was extremely helpful. The only issue we had was , on our previous stay from February 11 through February 14… we stayed in room 1509 and had certain items from the room provided free of charge. In our just completed stay we were in room 1004 and we consumed the same items but upon check out we were charged for them. We were not informed that we would be charged else we would refrain from using them. So I think that guests should be informed of this at the check in time. Or it would be good to have one of the price list in the room so guests make their choices. I chose the hotel because of your quality of service however this experience left a negative impact on me."

"Had everything to offer"

"No, no activities for all ages. Yes, shops are nearby."

"The only thing was that there was nobody there to check us in but we found our room and someone shortly came by. Besides that it was a lovely stay, so quiet and beautiful. Room was massive and great value for money "

"Our stay at Aira Hotel Bangkok unfortunately wasn’t our favorite. We were placed in a corner room that felt very congested, and the hotel had two beds pushed together to create a makeshift king, which was a bit odd and uncomfortable. The overall condition of the property was just okay. The rooftop bar is nice, but the drinks were extremely expensive, and the elevators often took a long time to arrive. I also didn’t love the location. It felt far from places like MBK Mall and about a mile from Terminal 21, and the surrounding area had a lot of dingy bars. We actually ended up moving to a different hotel in the area for our last two nights in Bangkok and had a much better experience."

"Great staff. Location excellent walking distance to everything "

"They werent wanting to clean the room every day."

"Centrally located. Shops, malls, restaurants as well as metro"