Gatlinburg The Village Shops Hotels

"Beautiful hotel, we stayed in 417, smaller than expected. Jacuzzi tub is in the same room as bed. Small balcony was nice. Bed was comfortable, room clean and well kept. Second night, room above us has a hot tub also, it started leaking through our ceiling wetting some of our luggage. We put trash cans under and staff came to address the problem. Third night about midnight it started again, worse than before. We had to pack everything up in the middle of the night and move to another room. Very frustrating experience, but a nice place overall. "

"Hotel was old....but in a good location. Water pressure was terrible in the shower and the mattresses were very uncomfortable as were the pillows provided. Breakfast was mediocre at best: Freeze dried eggs, sausage patties, gravy, toast, cereal, coffee, tea and make your own waffles. Nothing is labeled so we didn't even know there was cottage cheese and yogurt in unmarked white containers until our last morning there. It rained while we were there so the parking garage was almost flooded it retained so much water had pooled towards the center even on the second floor of the garage. The indoor pool was closed for maintenance and we didn't know that until check-in. Disappointed and like always, the pictures don't do it justice....in a bad way."

"The place I’d been in the 70s was just as well kept in 2026."

"This was the second time that we have stayed here and was very pleased "

"I wanted to share feedback regarding our recent stay. We specifically selected a pet-friendly room not because we were traveling with pets, but because when we asked about the difference, we were informed that the pet-friendly rooms did not have carpet. Ironically, the regular carpeted rooms were actually cheaper than the pet-friendly option we booked. Unfortunately, when we arrived, the room we were assigned did have carpet and did not resemble the photos shown online. Upon entering, the room had a noticeable unpleasant odor, and the bathroom was also not what we expected. The bathtub appeared very worn and in need of repairs, rather than updated as the photos suggested. We did not request a room change because we were traveling with a group attending an event that weekend, and the hotel was completely full, with our entire group staying there. Last night we turned on the air conditioning for the first time because the room was warm. The unit did not seem to function properly and appeared to have not been cleaned in quite some time. Shortly after turning it on, we began experiencing sore throats, sneezing, and discomfort. By around 1 a.m. we turned it off, but we still could not sleep. At 3 a.m. we decided to leave the hotel, especially because we had two minors with us and did not want them to get sick. We travel to this area every year around the same time, and this was our first time trying this hotel, so it was very disappointing for our family. Unfortunately, we are cur"

"Loved this beautiful propery! Staf was amazing and so friendly. The on property coffee shop was delicious.The pools and hot tubs were wonderful! If you try this place you will not want to leave!"

"Room was very clean. Hotel as a whole was very clean. "

"Perfectly between Sevierville and Gatlinburg. Staff was very nice. Good quick breakfasts. Sitting on the river at night was very nice. Would definitely stay here again. "

"yes"