Gatlinburg Mountain Mall Hotels

"The air conditioner is extremely noisy and will keep you up. The place is right on the street so you hear traffic all night. The fitness center has hardly anything and the one machine was broken. We actually couldn’t get a refund so we paid for another hotel rather than stay there"

"I was in room 104. Ac was broken. They said they would try to find me a fan, never did. Finally got them to move me to another room after sweating it out for 2 nights. "

"Breakfast was a bust but overall nice place to stay."

"Breakfast was good. Resort was nice. Pool area great for the kids. Only complaint is you can't walk anywhere since on top a mountain with a very steep driveway. Trolley only comes every 30 mins or so"

"Kids loved the pool"

"Our room was clean. It seemed to be somewhat newly updated but the bathroom fixtures were thrown together and badly needed work. The beds kind of sucked. We watched all the outdoor light fixtures constantly flicker. The location and price was great! Easy parking and walk to main attractions. "

"We had a wonderful stay! The hotel is absolutely beautiful … cozy, elegant, and exceptionally clean. The location is perfect with easy parking, onsite laundry, and even a Starbucks, which I loved. The staff were incredibly kind, helpful, and friendly! We truly enjoyed every part of our visit. The rooftop deck is stunning and such a highlight of the property. We’ll absolutely be booking this hotel every time we come back!"

"This resort was very well maintained and clean; between the spa and our room, we rarely ventured farther out than restaurants right next door!"

"The hotel was clean with a great location across from the aquarium and Anakeesta. Our room was very spacious with a nice balcony. There was breakfast in the hotel which is great if you are willing to miss out on tasty breakfast options on the strip. Overall pleased and would definitely stay again!"