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Reviews of E-Hotel Ginza

3 out of 5
E-Hotel Ginza
7-17-7 Ginza, Chuo, Tokyo, Tokyo

Reviews

8.4

Very good

Rating 10 - Excellent. 86 out of 212 reviews" "
Rating 8 - Good. 100 out of 212 reviews" "
Rating 6 - Okay. 18 out of 212 reviews" "
Rating 4 - Poor. 6 out of 212 reviews" "
Rating 2 - Terrible. 2 out of 212 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Handy location for the price. Super small rooms even for Tokyo standards. Had twin beds that were two singles together as there is no room to seperate them. The breakfast was just a few types of bread and pastery which I didn't see mentioned that that's all it would be, so was disappointed. A modern building that was clean and tidy
Stayed 2 nights in Dec 2019
Response from E Hotel GinzaReception Maruyama on 17 Dec 2019
Thank you for using eHotel Ginza. Sorry for the small room. In addition, we are sorry that we cannot provide you with a satisfying breakfast. We will do our best to satisfy you. We`re looking forward to seeing you again.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, very clean and friendly staff. Room was a bit small for a longer visit.
Stayed 8 nights in Dec 2019
Response from E-Hotel Ginza Reception Anastasia on 11 Dec 2019
Thank you for choosing E-Hotel Ginza. We appreciate your kind words and we`ll do our best to make your stay more pleasant next time.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in an amazing location. Central to 3 major train lines. And walking distance to central Tokyo. It's an amazing hotel for the price that we paid. It is an E-Hotel so the rooms are tiny. And the included breakfast was limited to some bread rolls and cakes. The room was tiny as was the bathroom. Could bearly fit in the shower. But small rooms and bathrooms are typical of Japan. For the price it's amazing value for Ginza as long as you are not expecting a large room
Stayed 8 nights in Nov 2019
Response from E-Hotel Ginza Reception Anastasia on 6 Dec 2019
Thank you for staying in E-Hotel Ginza. We`re glad you`re satisfied with the location and apologize for any inconvenience you had. We`re looking forward to seeing you again.

8/10 Good

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from イーホテル銀座　丹下 on 5 Dec 2019
この度は当ホテルをご利用頂きましてありがとうございます。 ご滞在中は快適にお過ごし頂けましたでしょうか。 ぜひまたお越しくださいませ。 スタッフ一同心よりお待ちくださいませ。

4/10 Poor

ShellyMargan, lsraelq

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dear Sir/ Madam On your website and in the reservation itself, you specified that the booking included “breakfast”, which was specified to be a “breakfast buffet”. Our first morning at the hotel we discovered that in fact breakfast consisted of literally no more than croissant! We were particularly surprised to discover this since we were explicitly in writing supposed to include a breakfast buffet. The Oxford English Dictionary defines breakfast as follows: “a meal consisting of several dishes from which guests serve themselves” It is abundantly clear that the food provided to me and my guests in no way met our reasonable expectations for the provision of a choice of dishes as is customary at a breakfast buffet. This is no small matter. As a direct result of your broken agreement with my group and me, I had to pay for breakfast outside the hotel for a number of guests. I therefore expect no less from you than an apology and repayment to me for the provision of breakfast to a group of guests to whom you failed to meet your obligations. Yours faithfully Shelly Margan
Stayed 5 nights in Oct 2019
Response from E・HOTEL GINZA Reception Chief　Mr.Tochiyama on 27 Nov 2019
We are sorry.

8/10 Good

Liz, Manila, Ph

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Its really a business hotel, you just stay there to sleep.
Stayed 2 nights in Nov 2019
Response from E Hotel GinzaReception Tanaka on 7 Nov 2019
Thank you very much for using our hotel. From now on, the entire staff will make every effort to satisfy more customers. We look forward to seeing you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
although location not so easy to locate by taxi driver, hotel was neat tidy and modern.like the simple design and modern look
Stayed 1 night in Nov 2019
Response from From Reception Ms.Tange on 5 Nov 2019
Thank you for staying our hotel. Please come here again. We are looking forward to seeing you again.

10/10 Excellent

Elizabeth

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City Break
6 night stay in Tokyo for a rugby World Cup a good base . Everywhere easy accessible by train . Wood recommend
Stayed 6 nights in Oct 2019
Response from E-Hotel Ginza Reception Maruyama on 21 Oct 2019
Thank you for your kind words. We`re glad you`ve enjoyed your stay and looking forward to seeing you again soon.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Oct 2019
Response from E-Hotel Ginza Maruyama on 15 Oct 2019
hank you for staying at E-Hotel Ginza. We`re very sorry for the inconvenience and hope you`ve still enjoyed your stay.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. pleasant efficient staff, clean and safe. As expected for this budget in central Tokyo the room is very small.
Stayed 4 nights in Oct 2019
Response from E-Hotel Ginza Maruyama on 13 Oct 2019
Thank you for your feedback. Sorry for the inconvenience caused by the small rooms. However, thank you for praising the staff. I hope you will come again. Thank you

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service
Good tiny hotel
It is a really nice hotel. Very clean and a good location super close to the subway station exit A3. But the room and the bathroom were sooooooo small. Like small even for Japanese standards. But the front desk is friendly and helpful and cleanliness was an A
Stayed 4 nights in Sep 2019
Response from E-Hotel Ginza Reception Maruyama on 8 Oct 2019
Thank you for your feedback. I apologize that the room was not as good as expected, but I hope you enjoyed your stay. I look forward to meeting again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
To small
Room way to small for 2 people. Unable to move around. No room to open luggage. No room to get between two twin beds. OK if one person had one twin bed.
Stayed 1 night in Sep 2019
Response from E-Hotel Ginza Reception Anastasia on 7 Oct 2019
Thank you for staying at E-Hotel Ginza. We`re very sorry for the inconvenience and hope you`ve still enjoyed your stay.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and price. Staff very pleasant, efficient and helpful. Hotel is small and private. And nice and quiet. Room was clean and well maintained. Even had a free pocket wifi device. Wifi connection was fast and reliable. As with any Japanese hotel at this price the room is very compact so take this into account in your expectations. I would happily stay here again.
Stayed 3 nights in Sep 2019
Response from E-Hotel Ginza Reception Anastasia on 11 Sept 2019
Thank you for your kind words. We`re glad you`ve enjoyed your stay and looking forward to seeing you again soon.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend but don't get breakfast included
Mostly good, for the price the room size is as expected but the hotel came with normal amenities. Don't book breakfast with this as breakfast consists of coffee, orange juice and croissants. You'd be better off paying for the normal room and going to the nearby corner shop for a hot breakfast for about half the price you'd pay if you add it to your booking.
Stayed 4 nights in Sep 2019
Response from E-Hotel Ginza Reception Anastasia on 8 Sept 2019
Thank you for your comment. We apologize the breakfast wasn`t as good as you expected, but hope you`ve still enjoyed your stay. We`re looking forward to seeing you again.

8/10 Good

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities
Good value for money if traveling on a budget
Good location. Good value for money. Small rooms but as I was expecting. Hotel overall very clean as was the room. Breakfast （coffee, orange juice, bread selection) included and espresso machine available at the lobby 24h.
Stayed 1 night in Aug 2019
Response from E Hotel GinzaReception Anastasia on 19 Aug 2019
Thank you for your kind words. We`re glad you enjoyed the stay. Looking forward to seeing you again!

8/10 Good

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect Location
Excellent location if you’re interested in seeing Tsukiji and Toyosu market.
Stayed 2 nights in Jul 2019
Response from Receptionist Anastasia on 1 Aug 2019
Thank you for your comment. We`re looking forward to seeing you again.

10/10 Excellent

Babak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from イーホテル銀座　丹下 on 31 Jul 2019
この度は当ホテルをご利用頂きまして誠にありがとうございます。 ご滞在中は快適にお過ごし頂けましたでしょうか。 是非またお越しくださいませ。 スタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from E Hotel GinzaReception Maruyama on 22 Jul 2019
Thank you for booking our hotel. Thank you for giving up the staff. Did you enjoy Ginza? If you come to Ginza, please use our hotel.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, not too far from the Shimbashi Station. Rooms are small, but that is typical Tokyo hotels. Room was clean and had everything we needed.
Stayed 1 night in Jul 2019
Response from Reception Ms.Tange on 18 Jul 2019
Thank you for staying our hotel. We are looking forward to seeing you again.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ample
Stayed 3 nights in Jul 2019
Response from Reception　Maruyama on 9 Jul 2019
Thank you for staying E・HOTEL GINZA. We are looking forward to seeing you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jun 2019
Response from イーホテル銀座フロント　森田 on 13 Jun 2019
この度は当ホテルをご利用頂きまして誠にありがとうございます。 またのご来館をスタッフ一同心よりお待ち申し上げております。

6/10 Okay

Milton

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from イーホテル銀座フロント　森田 on 7 Jun 2019
この度は当ホテルをご利用頂き誠にありがとうございます。 またのご来館をスタッフ一同心よりお待ち申し上げております。

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
4 nights in Tokyo
As you'd expect the staff were very good , check in quick. location just out of the main road so quiet but very safe. underground stop minutes away along with fish market.nearby. My only problem is the room size , my best mate and I stayed 4 nights and just put up with it as 40 something lads do. If you are a couple to stay in that room I wouldn't as it has no room to move around the bed to get ready.The toilet and bathroom together was very awkward the smallet ive seen.. I wouldn't stay again here again solely based on roomsize. Everything else is fine.
Stayed 1 night in May 2019
Response from Reception Tanaka on 29 May 2019
Thank you for using our hotel. However, I apologize for the inconvenience caused by the narrowness of the room. We will do our best to provide better service from now on. Thank you for your feedback.

6/10 Okay

Kylie

Liked: Cleanliness, property conditions & facilities
Great location. Small room; Very tiny bathroom
3 nights. Booked 2 rooms; double and twin. Given 2 doubles. Ensure you ask what room size you are getting, as this will be important if you have any luggage. The room was very small (smallest we encountered in Japan over a month). This made living out of two medium suitcases very hard - I was late in checking out (charged ¥1000) because 2 people trying to pack and get ready to leave was so tight. Ok if you are a single occupant. If the TV was wall mounted, and the table and chair removed, then it might be far better. Also fold down racks to place luggage on. The bathroom was ridiculously small: the toilet titled sideways to fit; the bath sink is over the shower/bath bay. I joked that I was ‘going to pee in the cupboard’ constantly. Oh and the actual cupboard is about an A4 piece of paper wide. The front desk staff were friendly and polite. The cleaning staff did not understand that we didn’t want servicing and persistently kept knocking. The location was great, an excellent area to walk around to see the Ginza area. Coffee machine and basic pastries are the breakfast. Nothing special.
Stayed 3 nights in May 2019
Response from Reception Ms.Tange on 23 May 2019
Thank you for staying to E・HOTEL GINZA. We are so sorry about small room especially bathroom. I'm gong to make a more comfortable room from now on. Please come to our hotel again. We're looking forward to seeing you.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location was great. 2 subway stops very close by. Restaurant close by too. Rooms were very tiny though, only relevant drawback
Stayed 4 nights in May 2019
Response from Reception　Maruyama on 18 May 2019
We apologize for the inconvenience caused by the narrow rooms. Even so, I would like to thank you for the words of compliment. When you come to Tokyo, please use it again.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es impecable. El servicio del personal excelente. Solo recomiendo que en la página de internet mencionen la salida exacta de la estación del metro más cercana pues si sales por la equivocada tienes que caminar bastante y el hotel no es fácil de encontrar.
Stayed 1 night in Apr 2019
Response from Reception　Morita on 10 May 2019
Gracias por su estancia. Esperamos su próxima visita.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Convenient. A bit of a walk from station (7-10 minutes). Close to Ginza station (20 min walk).
Stayed 2 nights in Apr 2019
Response from Reception　Maruyama on 7 May 2019
Thank you so much for you staying with us at E-Hotel Ginza. We hope that you enjoyed your stay in Tokyo. And we really appreciate your feedback. We look forward to welcoming you again.

8/10 Good

Maryann

Liked: Cleanliness, staff & service, property conditions & facilities
Small but clean and comfortable
The staff were good especially the young girl from Ukraine who spoke English very well...the rooms are small with not much storage for your luggage and the space between the twin beds did not exist as I have a crap need a small table. The beds were good and comfortable .close to subway
Stayed 3 nights in Apr 2019
Response from Reception Anastasia on 5 May 2019
Thank you very much for coming to our hotel! We are very sorry that the room was small and hope that you could still have a good rest. Thank you for your kind words, we appreciate it. We will be happy to see you again soon.

10/10 Excellent

Kong

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel facilities are well maintained. Less than 5 mins to sub-way.
Stayed 1 night in Apr 2019
Response from Reception Ms.Tange on 4 May 2019
Thank you for staying to E・HOTEL GINZA. I'm looking for to seeing you again.

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from E-HOTEL　GINZA　Reception　Maruyama on 9 Apr 2019
Thank you for your feedback. We will do our best to make our guests happy and wonderful stay. Best regards

10/10 Excellent

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from イーホテル銀座　丸山 on 3 May 2019
この度は当ホテルをご利用頂きまして 誠にありがとうございます。 快適にお過ごし頂けましたようで私たちも嬉しい限りでございます。 是非またお越しくださいませ。 スタッフ一同お待ち申し上げております。

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly, and polite. The rooms are small as expected but nicely outfitted and provide a great location.
Stayed 2 nights in Mar 2019
Response from Reception : Mr. Hoshino on 21 Mar 2019
Thank you for staying to E・HOTEL Ginza. We are so sorry about the small room. But,we can be proud of the staff's service. Because of your message. We always keep in mind to smile and look forward to the day when we can stay again. Thank you very much.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are excellent. However, the room en-suite is very small, and the room is small to also store your suitcases, but the excellent staff and good location more than compensates for the small room. Breakfast is included which is very simple and nice, but only having continental style pastry cakes is not as healthy as Japanese cuisine. But it is easy for the Hotel to provide, although it would be nice if they could offer some healthy option as well. In summary, hotel staff are really helpful which is their greatest asset and the place is very clean and tidy, with good access to train lines. Haneda airport and Big Sight expo are easily accessible as well.
Stayed 3 nights in Jan 2019
Response from Reception Ms.Tange on 4 May 2019
Thank you for staying to E・HOTEL Ginza. We are so sorry about the small room. But,we can be proud of the staff's service. Because of your message. We are trying to keep good point, and be going to strive to improve the problem. I'm looking forward to seeing you again. Thank you so much.

8/10 Good

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and clean. Small but consistent with Japanese hotels. I did like that there was a couple of diffterent train stations within walking distance. Essentially getting around Tokyo is relatively easy from here.
Stayed 2 nights in Dec 2018
Response from E-hotel Gina Kim on 4 Jan 2019
Thank you very much for stayed at our hotel and kind feedback. Our hotel is very close to Ginza main area and convenient to get to Tokyo area as you have mentioned. We hope to welcome you again when you come to Ginza next time. Thanks and regards

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2018
Response from イーホテル銀座　フロント　丸山 on 4 Jan 2019
この度は当ホテルをご利用頂きまして誠にありがとうございます。 快適にお過ごし頂けましたでしょうか。 是非またお越しくださいませ。 スタッフ一同心よりお待ちしております。

10/10 Excellent

Verified traveller

Stayed 3 nights in Dec 2018
Response from イーホテル銀座　フロント　丸山 on 27 Dec 2018
この度は当ホテルをご利用いただきまして誠にありがとうございます。お忙しい中ご評価頂きましてありがとうございます。またのご利用を心よりお待ち申し上げております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable. Staff service was good and came with a light breakfast and all day coffee service on the first floor.
Stayed 1 night in Dec 2018
Response from Reception Ms.TANGE on 15 Dec 2018
Thank you for staying E・HOTEL GINZA. I'm so glad to hear you felt confortable during the stay. We are looking forward to seeing you again.

8/10 Good

Kas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Great location. Close to Ginza main area surrounded by lots of restaurants and shops. The price is reasonable and the room is comfy, though it’s a little bit small. Simple breakfast of a selection of breads was complementary. That’s yummy! Enjoyable stay!
Stayed 1 night in Nov 2018
Response from E-Hotel Ginza Maruyama on 25 Nov 2018
Thank you for staying at E Hotel Ginza. We apologize for the inconvenience caused by the narrow rooms. I am pleased that you like the breakfast bread. Also, please use the hotel if you have a chance. Thank you very much.

10/10 Excellent

Michiel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Location was good but very far from Tokyo town center, an hour train away. Awesome service, very welcoming. Room is very very small to western standards but for Japan I think that's what's to expect. Room was clean but nice.
Stayed 2 nights in Nov 2018
Response from E-HOTEL Ginza　MARUYAMA on 12 Nov 2018
Thank you for your stay. Thank you for praising lots. I hope to see you again at this hotel. Thank you very much.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff. Building and rooms were very clean and nice
Stayed 4 nights in Sep 2018
Response from Reception Ms.TANGE on 1 Oct 2018
Thank you for staying to E・HOTEL GINZA. I am looking forward to you coming again.

8/10 Good

Joel, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
👍👍
Loved my 4 nights stay at the hotel reason.? Very close to all the major shopping, hang out, eats and most importantly the public transport I will certainly stay again on my next trip to tokyo
Stayed 5 nights in Aug 2018
Response from E-Hotel Ginza Kim on 10 Sept 2018
Thank you for your kind comments in regards with your stay for 4nights at our hotel. We are so glad to hear that you enjoyed your stay and Tokyo trip. We are greatly looking forward to seeing you again.

10/10 Excellent

Tonu

Just good hotel.
Clean, quiet, friendly. Location is OK.
Stayed 2 nights in Aug 2018
Response from E･Hotel Ginza Tomomi on 24 Aug 2018
Dear Mr Tonu, Thank you for staying with us. We hope you enjoyed Tokyo stay. We are looking forward to see you again.

10/10 Excellent

Yin Tik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good cozy tiny hotel next to Tsukiji
Good, cosy hotel. Size of rooms are generally quite small but that is what you would expect in Japan. Room conditions are great and toiletries/amenities well prepared. Polite staff and support in the front desk. Breakfast is a very small snack zone opened between 730 and 930am which is better than nothing, but do not expect a big feast. Tea and hot water are all free of charge though, so it is really not bad. The location of the hotel is very good given how proximate it is to Tsukijishijo, the Oedo line station and Tsukiji fish market area.
Stayed 2 nights in Aug 2018
Response from KK on 16 Aug 2018
Thank you very much for your stay with us at our hotel this time and your kind comment. We really appreciate to your very kind reviews and are so happy to hear the comments from you. We will try to do best services for our guests continuously. We hope to have the pleasure of welcoming you back soon. Yours faithfully, E-Hotel Ginza Kim

10/10 Excellent

A.Ramachandran, Chennai?India.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff service and 24-hr coffee facility were good.
Stayed 1 night in Aug 2018
Response from KK on 16 Aug 2018
Thank you very much for your stay with us at our hotel this time. We are glad to hear your kind comment. We hope to welcoming you soon again. Best regards, E-Hotel Ginza Kim

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
ご丁寧に有難うございました。
Stayed 1 night in Mar 2020
Response from イーホテル銀座　フロント栃山 on 21 Aug 2020
この度は当ホテルをご利用頂きまして誠にありがとうございます。 ご滞在中はご満足いただけたようで私どもも嬉しい限りでございます。 また次回お会いできます日を心よりお待ちしております。

10/10 Excellent

chiharu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from イーホテル銀座　丹下 on 3 Apr 2020
この度は当ホテルをご利用頂きまして誠にありがとうございます。 ご滞在中は快適にお過ごし頂けましたでしょうか。 ぜひまたお越しくださいませ。 スタッフ一同心よりお待ちしております。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
フリードリンク、無料朝食パン、化粧水などのアメニティ、フリーサービスが嬉しいです。
Stayed 1 night in Mar 2020
Response from イーホテル銀座　フロント栃山 on 24 Mar 2020
この度は当ホテルをご利用頂きまして誠にありがとうございます。 ご滞在中は様々な面にご満足頂けたようで私どもも嬉しい限りでございます。 次回お会いできます日を心よりお待ちしております。

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020
Response from イーホテル銀座　フロント　丸山 on 16 Mar 2020
この度は当ホテルをご利用頂きまして 誠にありがとうございます。 ご滞在中は快適にお過ごし頂けましたか。 またのご利用をスタッフ一同心よりお待ちしております。

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
コンパクトだが利便性が良い
今回2回目の利用です。 オフィスそばのため、仕事が忙しすぎる時などに 通勤時間削減のため、こちらに宿泊させていただいております。 ホテルはコンパクトなため、必要最低限といった広さではありますが 利便性も良く、24時間コーヒーなどが飲めますし 朝もパンの軽食がつくため気に入っております。
Stayed 1 night in Mar 2020
Response from イーホテル銀座　フロント　丸山 on 10 Mar 2020
いつも当ホテルをご利用頂きまして誠にありがとうございます。ご滞在中は快適にお過ごしになられたようで安心いたしました。また、ご朝食にお褒めのお言葉を賜り感謝申し上げます。これからもよりご満足頂けるサービスが提供できるようにスタッフ一同努力する所存でございます。またのご利用をスタッフ一同心よりお待ちしております。

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
友人と観劇の為に宿泊しました。 ホテルの従業員さんの対応も感じが良く 部屋も清潔でとても良かったのですが 朝早くから外国のお客様がラウンジを占領し、とても騒がしくしていてパンビュッフェも部屋に持ち帰り食べました。 それだけがとても残念です。
Stayed 1 night in Feb 2020
Response from イーホテル銀座　フロント　丸山 on 3 Mar 2020
この度は当ホテルをご利用頂きまして誠にありがとうございます。 ご滞在中はご満足頂けたようで私共も大変嬉しい気持ちでございます。しかしながらご朝食におかれまして、残念なお気持ちにさせてしまい申し訳ございませんでした。 今後ともお客様にお寛ぎ頂けるよう精一杯努めて参ります。 またのご来館をスタッフ一同心よりお待ち申し上げております。