Exterior

Reviews of HOTEL SUI KANDA byABEST

3.5 out of 5
HOTEL SUI KANDA byABEST
1-9-15 Kajicho, Chiyoda-ku, Tokyo, Tokyo

Reviews

8.8

Excellent

Rating 10 - Excellent. 523 out of 1000 reviews" "
Rating 8 - Good. 353 out of 1000 reviews" "
Rating 6 - Okay. 83 out of 1000 reviews" "
Rating 4 - Poor. 30 out of 1000 reviews" "
Rating 2 - Terrible. 11 out of 1000 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

peyton

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location if you don't mind traveling to get to the major Tokyo attractions. Very close to multiple train stations which makes anything accessible. Staff are very friendly and helpful!
Stayed 5 nights in Apr 2024
Response from ホテルSUI神田 Aya on 23 Apr 2024
Dear Peyton,Thank you so much for your feedback.We're glad to hear that you found the location of our hotel to be convenient and that you were happy with our staff. Every day we strive to provide the best possible experience for our guests.We hope that you've enjoyed your stay at our hotel and that your Tokyo trip was eventful.We hope to see you again in the future!

10/10 Excellent

Greg

Great staff and location.
Stayed 4 nights in Apr 2024
Response from ホテルSUI神田 Aya on 23 Apr 2024
Dear Greg,Thank you so much for your review!We're proud to hear that you were satisfied with our staffs performance and that you found the location of our hotel to be convenient.We hope that you've enjoyed your stay at our hotel and that your Tokyo trip was eventful.We hope to see you again in the future!

10/10 Excellent

Charlie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best place we stayed during our Japan tour, really nice and friendly staff, the room was great and the facilities of the hotel was great, especially the happy hour with the plumb wine
Stayed 5 nights in Apr 2024
Response from ホテルSUI神田 Aya on 23 Apr 2024
Dear Charlie,Thank you so much for your kind words!We're really happy to hear that you were satisfied with your stay at our hotel and that you were able to take advantage of the free drinks happy hour service.We're also delighted to hear that you found our staff to be friendly. Every day we strive to provide the best possible experience for our guests.We hope to see you again in the future!

10/10 Excellent

Thao

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the free coffee and udon noodles. Staffs were extremely friendly and helpful.
Stayed 5 nights in Apr 2024
Response from ホテルSUI神田 Aya on 23 Apr 2024
Dear Thao,Thank you so much for your feedback.Were delighted to hear that you were able to take advantage of the free coffee and udon service. We're also happy that you found our staff to be friendly. Every day we strive to provide the best possible experience for our guests.We hope that you've enjoyed your stay at our hotel and that your Tokyo trip was eventful.We hope to see you again in the future!

6/10 Okay

Shayna

Liked: Cleanliness, staff & service, property conditions & facilities
I would consider this a bare necessities hotel. It was clean, though housekeeping is only once a week and you'll need to request fresh towels yourself at the front desk. The hot water would sometimes change temperature in the shower unexpectedly. The basic double room was not enough space for two people (basically just a bed, a bathroom, and a small hallway) and the mattress (while surprisingly comfortable) was only a few inches thick. The luggage storage service is just in the middle of the common space. Though the location is in the middle of several nearby subway stations and is very central!
Response from ホテルSUI神田 Aya on 23 Apr 2024
Dear Shayna,Thank you for sharing your thoughts about your recent stay with us. We're glad to hear that you found our hotel clean and appreciated its central location.We apologize for any inconvenience caused by our housekeeping schedule and the need to request fresh towels at the front desk. Your feedback is valuable to us, and we'll review our processes to see how we can improve in this area.We're sorry to hear about the issues you experienced with the hot water temperature in the shower. Maintenance has been notified, and we'll work to ensure that such incidents are addressed promptly.Regarding the size of our basic double room and the mattress thickness, we understand that comfort and space are important factors for our guests. We'll take your comments into consideration as we strive to enhance our accommodations to better meet the needs of our guests.As for the luggage storage service, we'll assess its placement in the common space to ensure it's both convenient and unobtrusive for our guests.We appreciate your feedback, as it helps us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable stay.We hope to see you again in the future!

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time staying here! The staff was incredible, they helped us with all of our questions. They even helped me fill out my luggage forwarding forms!!
Stayed 5 nights in Mar 2024
Response from ホテルSUI神田 Aya on 23 Apr 2024
Dear Sarah,Thank you so much for your wonderful review! We're thrilled to hear that you had a great time staying with us and that our staff provided excellent service throughout your stay.It's always our priority to assist our guests with any questions or concerns they may have, so we're delighted to know that our team was able to help you with everything you needed, including filling out your luggage forwarding forms.We truly appreciate your kind words and your recognition of our staff's efforts. We'll be sure to pass along your compliments to our team members.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If you ever find yourself in the area again, please don't hesitate to reach out to us.We hope to see you again in the future!

10/10 Excellent

Sayyeda Hasnain

Stayed 6 nights in Mar 2024
Response from ホテルSUI神田 Aya on 23 Apr 2024
Dear Guest,Thank you so much for your feedback.We hope that you've enjoyed your stay at our hotel and that your Tokyo trip was eventful.We hope to see you again in the future!

10/10 Excellent

Max

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location very close to Kanda station.
Stayed 7 nights in Feb 2024
Response from ホテルSUI神田 Aya on 23 Apr 2024
Dear Max, Thank you for your review!We're glad that you were satisfied with the location of out hotel. We hope that your Tokyo trip was eventful.We hope to see you again in the future!

6/10 Okay

Arlene

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
You get what you pay for. The washroom had black mold and/or black mildew between the tub and the wall as they did not put a sealant. They also had pink mold/mildew on the shower curtain.
Stayed 2 nights in Mar 2024
Response from ホテルSUI神田 Aya on 23 Apr 2024
Dear Arlene,Thank you for sharing your feedback with us. We're sorry to hear about the issues you encountered during your stay.Maintaining a clean and hygienic environment is a top priority for us, and we apologize for falling short of your expectations in this regard. Your comments regarding the presence of mold and mildew in the washroom are concerning, and we take them very seriously.We have immediately addressed these concerns with our housekeeping and maintenance teams to ensure that appropriate measures are taken to rectify the situation and prevent recurrence. Your feedback serves as an important reminder for us to consistently uphold our standards of cleanliness and maintenance throughout the hotel.We appreciate your honesty and hope that you'll give us another opportunity to exceed your expectations in the future.

4/10 Poor

xiaoting

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 9 nights in Jan 2024

2/10 Terrible

Hiroyuki

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible manager. I’m not recommend. Price is cheap, but service also cheap. Be aware !
Stayed 3 nights in Dec 2023

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

6/10 Okay

Henri

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Location was good and staff were friendly. The negative side was the poor matress in bed (not proper matress at all). No cleaning possible everyday
Stayed 4 nights in Nov 2023

10/10 Excellent

Viet, Bellevue

Liked: Cleanliness, staff & service, property conditions & facilities
Good valued
Stayed 2 nights in Nov 2023

8/10 Good

Nathan

Stayed 1 night in Nov 2023

10/10 Excellent

Kumiko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our regular hotel in Tokyo and it was great as always.
Stayed 3 nights in Nov 2023

10/10 Excellent

Camille

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Kanda station which is one stop to Tokyo station. Staff were very friendly and helpful especially Rea and Kuni.
Stayed 3 nights in Oct 2023

10/10 Excellent

Marjory

Stayed 2 nights in Oct 2023

8/10 Good

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is very convenient; it's within walkable distance to the train station, convenient stores and decent restaurants. They provide happy hours service with free drinks and snacks. However, I suspect that they play the mosquito sound at the lobby, and why do they do that during happy hours if they are providing service for customers to enjoy? Room was pretty comfortable, great beds and I enjoyed watching TV before sleeping. Washroom is reasonably spacious as well.
Stayed 2 nights in Oct 2023

8/10 Good

Hidenori

Liked: Cleanliness, staff & service
-
Stayed 10 nights in Oct 2023

8/10 Good

Emily, Elgin

Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location BUT filthy room : worst hotel ever.
I have never stayed in such a disgusting place before. Very bad smell in the room, due to bathtub drainage full of hair (accumulated from at least 3 weeks). Stains/fingerprints on walls and in bathtub. Mouldy stains on shower curtain. Hair on and in the bed. Stains on the sheets. The mattress was about 5cm thick, impossible to sleep on the side as the bone in my hip would hurt from the ‘absence’ of mattress. Very very uncomfortable. When asking for assistance, they told us that every single room in the hotel was already booked (?end of September). And there is no cleaning AT ALL if staying less than 4days ???? The lovely man at the desk tried to help by giving us an extra mattress cover, which had hair (quite a lot) in it as well as really big stains. Really the most disgusting place I have ever stayed at. Dirty, smelly, uncomfortable (to say the least), and no help whatsoever. Though good location. I did attach photos of the worst bits as I couldn’t look at it too much.
Stayed 3 nights in Sep 2023
Response from Front Desk Manager on 20 Oct 2023
Dear Guest,First and foremost, we want to express our sincerest apologies for the disappointing and discomforting experience you faced during your stay with us. We take all feedback seriously, and it's especially concerning to hear about experiences like yours.Cleanliness and guest comfort are two aspects we pride ourselves on, and it appears we gravely missed the mark during your visit. The conditions you describe are far below the standards we set for ourselves, and we deeply regret that this was your impression of our establishment.We are immediately addressing your concerns with our housekeeping team to ensure such oversights are corrected promptly. In addition, we will be reviewing our current cleaning protocols and making necessary adjustments to guarantee all our guests have a pleasant and clean environment during the accommodation.Regarding the issue with our rooms being fully booked and the lack of assistance provided, we will investigate this with our front desk and management team. We always strive to be accommodating and provide solutions when issues arise, and it’s evident we fell short in this situation.We appreciate your mention of our staff member who tried to assist. Despite the circumstances, we're glad that our staff made an effort to help. We will continue training our staff to ensure they are better equipped to handle such situations in the future.We genuinely value your feedback, and we will use it as a tool for our continuous improvement. If you're willing to discuss this matter further and allow us an opportunity to make amends, please reach out to us directly. We would also be willing to offer you a special rate or complimentary stay in the future, ensuring you experience our hotel as it should be.Thank you for bringing this to our attention, and once again, our deepest apologies.Warm regards,

10/10 Excellent

Charlie

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely fantastic experience. Comfortable beds, close to many stations, and lots of dining.
Stayed 2 nights in Oct 2023
Response from Front Desk on 15 Oct 2023
Thank you for taking the time to share your positive feedback with us. We are thrilled to hear that you had an absolutely fantastic experience at our hotel. It's wonderful to know that you found our beds comfortable and our location convenient, being close to many stations and dining options.We strive to offer our guests the best possible experience, and it's truly rewarding to hear such positive comments. We look forward to welcoming you back to [ホテル名] in the near future.Warm regards,

10/10 Excellent

Yew Ping Han

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel with free drinks and food
Stayed 1 night in Oct 2023
Response from FRONT DESK on 11 Oct 2023
Thank you for staying at HOTEL SUI KANDA by ABEST. Thank you for your wonderful review. We hope to see you again.

8/10 Good

Jacinta

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beds where really hard like just a thin mattress on a plank of wood! But the staff where beyond amazing, polite and helpful!
Stayed 3 nights in Sep 2023
Response from Front Desk on 15 Oct 2023
Thank you for sharing your feedback with us. We're sincerely sorry to hear that our beds did not meet your comfort expectations. We appreciate you bringing this to our attention and will certainly take it into consideration as we continuously strive to enhance our guest experience.On a brighter note, we're delighted to hear that our staff made a positive impression on you. Ensuring that our guests feel welcomed and assisted is a top priority for us, and it's heartening to know our team achieved this during your stay.We hope you'll consider staying with us again in the future, giving us another chance to provide you with a more comfortable experience.Warm regards,

10/10 Excellent

Theo

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff with great food freebies
Stayed 8 nights in Jul 2023
Response from フロントスタッフ on 13 Sept 2023
Thank you for your feedback!We're thrilled to hear that our staff left a positive impression on you and that you enjoyed the complimentary food offerings. We always strive to offer little extras to make our guests' stay memorable. We hope to welcome you back in the future. Safe travels!

10/10 Excellent

Gregory

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room. Good size for 2 people. The staff were all very helpful. I do think they need more laundry machines since with 2 for the whole building youll rarely see one avilable. Perfect spot to explore Tokyo. One stop away from Tokyo station and one stop away from Akihibara on the train. Kanda station is less busy than those two so it makes it easy to figure out and get on.
Stayed 4 nights in Jul 2023
Response from フロント on 13 Sept 2023
Thank you for taking the time to share your feedback!We're delighted to hear that you found the room comfortable and our staff helpful. Our prime location certainly makes exploring Tokyo much easier, and we're pleased you could take advantage of that.Your point about the laundry machines is well taken. We strive to ensure our facilities meet the needs of our guests, and we'll consider your feedback as we look for ways to enhance our amenities.We truly appreciate your insights and hope to welcome you back on your next visit to Tokyo. Safe travels!

10/10 Excellent

Jonathan

Stayed 1 night in Jul 2023
Response from Front Desk on 15 Sept 2023
Thank you for your positive feedback. Wish you very warm regards

10/10 Excellent

Bianca

Liked: Cleanliness
Great!
Stayed 1 night in Jun 2023

10/10 Excellent

Jia Hao

Liked: Cleanliness, staff & service, property conditions & facilities
Pretty basic room. The hotel was clean and offered a daily free happy hour drink and night soba. Not much else to do at the hotel but it is in a convenient location. ~5 minute walk from the JR Kanda station.

8/10 Good

karen

Stayed 1 night in May 2023
Response from フロントデスク on 13 Sept 2023
Thank you for your positive feedback.

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Satisfied stay but small room
The hotel is convenient as it’s close to train stations ( Kanda and Shin nohonbashi). Although the room was tiny, it was clean and have everything that was needed. Staff at the hotel are very helpful especially Aysha and Lea. It would be great if more staff are fluent or have a basic understanding on English. Overall it was a good experience staying at this hotel.
Stayed 4 nights in May 2023

10/10 Excellent

Joseph

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
All members of staff were very helpful and friendly, the room was very clean and big enough for 2 people to share a room. Only a 5 minute walk to JR Kanda station so it's in a very good location.
Stayed 5 nights in May 2023

10/10 Excellent

MA CORAZON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are really nice and accomodating. Hotel is near the train station, convenience stores are everywhere as well as affordable restaurants.
Stayed 4 nights in Apr 2023
Response from Front Desk on 27 Apr 2023
thankyou so much for taking time to post a review! We are so happy to hear that you enjoyed your stay with us.

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here! We keep saying it was the perfect location!! One stop away from Tokyo station and just a few minutes to Kanda station. Great restaurants steps away! Only thing that could have been better is the comfortability of the bed. The staff was so friendly!
Stayed 6 nights in Apr 2023
Response from Front Desk on 27 Apr 2023
We are so happy to hear that you enjoyed your stay with us, and that our comfy beds and friendly staff were particular highlights. Thankyou!

8/10 Good

Sang Hwan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good!!
Stayed 2 nights in Mar 2023
Response from Front Desk on 27 Apr 2023
Thank you for giving us a perfect rating, We're hoping that you will choose again our hotel in the future.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic value hotel
Hotel was exactly what we needed! Room was clean and efficient. Location is very close to Kanda train station. Staff was very polite and friendly. Excellent value for our stay!
Stayed 5 nights in Mar 2023
Response from Front Desk on 31 Mar 2023
Dear ThomasThank you for staying at Hotel Sui Kanda by Abest. Thank you for your very constructive feedback and words of appreciation. We hope to see you again. Warm regards

10/10 Excellent

Lizeth

Stayed 3 nights in Feb 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, safe and very clean

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Counter staff are great. Very helpful and seem to always be there. Happy hour every afternoon - free. Ume, sake, wine. Good location. Close to JR line and only one stop from Tokyo central. In other direction, close to Akihabara and Ueno. Close to other train lines.

4/10 Poor

Richard

Business traveller
Disliked: Cleanliness
Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful little spot, very kind staff and fast cleaners.
Stayed 15 nights in Dec 2019
Response from Front Desk Gobinda on 3 Jan 2021
Dear Guest Thank you very much for staying with us. Thank you again for your words of appreciation. We hope you have enjoyed your stay. Wish you warm regards

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly. Room was small but good size for Tokyo. Room was clean with good amenities. Very nice feel when coming into the hotel.
Stayed 2 nights in Mar 2020
Response from ICI Hotel Kanda on 9 Mar 2020
Thank you for your review. We are glad to hear that you enjoyed your stay with us. Thank you very much for staying in out Hotel.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel offer free hot/cold drink, has laundry facility.
Stayed 5 nights in Feb 2020
Response from イチホテル神田 on 8 Mar 2020
Dear Guest, Thank you for choosing to stay with us. We greatly appreciate your positive feedback. We hope you had a pleasant time during your visit. We are looking forward in seeing you once again!

8/10 Good

Wing Lam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Trip in Kanda
Overall it's good. The room is fair enough for me and my sister. But the staff threw away my toothpaste:(. I also asked the receptionist to help call Japan restaurant to ask sth important. The process is good. They were helpful!
Stayed 7 nights in Feb 2020
Response from ICI Hotel Kanda Keenan on 5 Mar 2020
Dear Guest Thank you for your review. We apologize about your toothpaste. We will continue our efforts to provide the best service for our guests. We are looking forward to your next visit in Tokyo! Best regards

10/10 Excellent

Sasitorn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from イチホテル神田 on 29 Feb 2020
Dear Guest, Thank you for choosing to stay with us. We hope you had a pleasant time during your stay here in Tokyo. We look forward in serving you in the future once again!

8/10 Good

Ho Kwan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. Lots of restaurant choices near Kanda Station 神田駅, just a 5-10mins walk from the hotel. Rooms is clean and the facility are very new, but the ventilation fan in the toilet has some dust on it.
Stayed 1 night in Feb 2020
Response from イチホテル神田 on 1 Mar 2020
Dear Guest, Thank you for choosing to stay with us. We greatly appreciate your feedback as this will help us to improve our services in the future. Regarding the ventilation fan, we would like to apologize if it cause you any inconvenience and rest assured that we are doing our very best to addressed this properly. We hope to see you again in the future!

8/10 Good

Chona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location
The place is very close to everything, train station,famous attractions, restaurants,7eleven. My partner and I were satisfied with the location, our room is clean even though its small but we had no problem staying. Recommended to everyone :)
Stayed 5 nights in Feb 2020
Response from イチホテル神田 フロント 下谷 on 27 Feb 2020
Dear Guest, Thank you for taking the time to write a positive review of ICI Hotel Kanda. We are delighted to now that you commended several aspects about our property. It was a pleasure having you here. We hope you enjoyed your stay with us. We look forward to seeing you again in Tokyo.

6/10 Okay

Verified traveller

Travelled with family
We stayed in a twin bed room and double bed room. A twin bed was fine like the one in any other hotels, however, a double bed was pretty bad. It was just a wooden box topped with a thin pad. It was hard like a rock even with a extra pad. I've never seen a bed like this one in my life. I do not understand that nobody complained before?
Stayed 4 nights in Jan 2020
Response from ICI Hotel Kanda on 23 Feb 2020
Dear Guest, Thank you for choosing to stay with us. We are truly sorry for any inconvenience you had experience during your stay. Please do know that we will do our part to address this matter properly as we prioritized our valued guests comfort while in our premises. We greatly appreciate your feedback as this will help us improve our services in the future. We are looking forward in serving you once again!