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Reviews of Hotel Coco Grand Ueno Shinobazu

3 out of 5
Hotel Coco Grand Ueno Shinobazu
2-12-14 Ueno Taito-ku, Tokyo, Tokyo Prefecture

Reviews

9.0

Wonderful

Rating 10 - Excellent. 238 out of 441 reviews" "
Rating 8 - Good. 176 out of 441 reviews" "
Rating 6 - Okay. 24 out of 441 reviews" "
Rating 4 - Poor. 2 out of 441 reviews" "
Rating 2 - Terrible. 1 out of 441 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean Great Breakfast Wonderful public bath Staff were very professional
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Facilities, Room is Small
I got the deluxe room but it turned out to be extremely small and I did not feel that it was worth the extra amount that I paid for it compared to a normal room. The toilet does not seem to have any heating so it is very cold in the winter. What I liked about this hotel though, is the great view of Ueno Park and also access to the hotel's onsen. It allowed me to take a relaxing soak after a long day of walking around. Breakfast selection was good as well!
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had great customer service, great amenities and great breakfast! All for a reasonable price! The check in and check out process were super easy! The hotel was located about a 10 minute walk from the Ueno train station. It is located about the same distance from great shopping! One of the unique experiences I had at this hotel was realizing that they had both a back and foot massager in the room! After a long day of walking and exploring, it was so nice to treat my feet to a great massage to alleviate the pain of the day. Also, the in room toiletries were great! Sometimes hotel soaps aren't the greatest but this hotel took great care to select great products! I know this is a small thing but in my book, this just adds to the great hospitality of this hotel! I'd recommend this hotel gladly!
Stayed 4 nights in Jan 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice view from room. Quiet and comfortable but typical small tokyo size room. Great breakfast.
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveller

Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2019

8/10 Good

Dian Puji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Stayed 3 nights in Sep 2019

6/10 Okay

Jing

Disliked: Room comfort
Room is extremely small. With this price, I’m disappointed it is that small. Barely can move around
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Intimate Hotel in Tokyo Near Ueno Park
Very nice hotel near Ueno park in Tokyo. The staff was very helpful and the rooms nicely furnished. The hotel is small and intimate. Would recommend for a couple staying in Tokyo.
Stayed 2 nights in Jul 2019

8/10 Good

Parras

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2019

8/10 Good

Wayne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best view of the park
Great location with friendly staff.
Stayed 3 nights in Jun 2019

8/10 Good

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Location and caring employees, w/ water leak
The property is in a good location in terms of parks, transportation, and shopping areas. The hotel is in good condition and check in was fairly easy as all front desk employees spoke English. The room itself was small (although I have heard most Japanese hotel rooms are small, all other hotels we stayed in were Western based, for example Hilton). There was about a foot of space on each side of the king bed. The shower and bathroom was tiny and taking a shower for me wasn't easy as I am 6'2. Fortunately, they have baths that are usable most of the time. There was a heavy rain and there was a leak into the corner of my room. The water leak stained a shirt. After I spoke with the manager I was told the water leak is normal for heavy rains. To fix the stained shirt, he hand washed it (on his own volition) and what he did worked and in fact made it softer, which is good. The wifi did not work well, but they have an ethernet connection so I was able to use my own travel router.
Stayed 3 nights in Jun 2019

10/10 Excellent

Anne Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly reccommended and great location
I stayed at the hotel 11 nights in a row. The reception was friendly. The rooms are small (as always in Japan, but comfortable. The view of the park was great. Spa/ hot bath amenities are good (remember to make a reservation for the stone bath) at no extra cost. Washing machine and microwave at the guests' disposal on the 2nd floor. Good breakfast, though sometimes a little crowded. The location near Ueno park is only a 5 minutes walk from the Narita express train, and there are several metro and also another train station nearby. Ueno park has several important museums, the Zoo and temples. I highly recommend this hotel and location. Only Japanese TV channels, as far as I was able to find out.
Stayed 11 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff courteous and helpful. Breakfast varied and tasty.
Stayed 3 nights in May 2019

8/10 Good

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy, cozy and a great view!
This hotel had a great view of Ueno Park, just gorgeous. The room was small but comfortable and plenty of little toiletries as well.
Stayed 1 night in Apr 2019

10/10 Excellent

Joe, Chicago, IL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly helpful staff! Easy to find from Ueno station, very comfortable pillows, and nice relaxing baths. The perfect place for our first night in Japan after 24 hours of travel.
Stayed 1 night in Apr 2019

8/10 Good

MICHAEL, Honolulu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiny rooms but nice Onsen and free breakfast. Best view of Ueno Park from the room. Staff is very friendly and informative
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice to stay here, I will back to stay here for my next trip
Stayed 3 nights in Nov 2018

10/10 Excellent

Lynn, London

This was the fourth time that I've stayed at the Coco Grand in the last 3 years and this time was just as good as previous times. The staff are friendly and I love the location overlooking Ueno Park's lilly pond. Transport links are excellent being close to the Narita skyliner station and Ueno JR station. Rooms aren't spacious but that's often the case in Tokyo. The hotel can arrange to have luggage sent on to other hotels and I've had my cases sent ahead of me to Coco Grande when travelling around Japan and it hasn't been a problem. Breakfast is a reasonable selection. The hotel also has vending machines and a washing machine/dryer. I definitely intend to stay here again on my next stay in Tokyo.
Stayed 4 nights in Nov 2018

8/10 Good

Verified traveller

Nice but small room. Breakfast was also good
Stayed 6 nights in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Cosy hotel close to subway and bus
Excellent staff, kind, friendly and extremely helpful.
Stayed 8 nights in Jun 2018

8/10 Good

LO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location. Many restraurants nearby. Toilet a bit small. Insufficient tables for customers to take breakfast.
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

8/10 Good

Smokythepanda

Liked: Cleanliness, property conditions & facilities, room comfort
Staff is very nice and helpfull. Room cost include breakfast which is very good. Hotel is near Ueno train station. Very convenient for trips around Tokyo. Hotel is across the street for Ueno park which is nice. Pricing is on par with hotel near Ueno train station. Would stay there next time if I visite Tokyo.
Stayed 1 night in May 2018

10/10 Excellent

Keri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

David, South Bend

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Desk Personnel
This hotel is ideally located for access to Ueno Park and its fine museums and for the Metro and JR Trains. The desk personnel are fantastic. A special call out to Chen and Kikuchi who worked the night shift when I was there. They went out of their way to help me with a credit card problem. They helped in many other ways as well. They both spoke very good English and any hotel would be lucky to have them. Day clerks were not as good at English, but worked hard to meet my needs. Breakfast was good and more than met my needs.
Stayed 6 nights in Mar 2018

10/10 Excellent

Chui Chun Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Clean and comfortable.Very good breakfast

10/10 Excellent

Sato, New Jersey, U.S.A.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tiny room but excellent hospitality and amenities
The room is tiny just like other hotels in Tokyo. But the hotel is filled with a lot of signs of hospitality. My room had a couple of massage machine for a end of the day relaxation. Hotel has a spa with "onsen" style big tub. A massage chair in the spa is super and you must try! It comes with free breakfast. The restaurant is always busy because the food is excellent. Overall, the hotel is highly recommended.
Stayed 2 nights in Mar 2018

6/10 Okay

TC Elvis, Singapore

Liked: Staff & service
enjoy & happy
stay was good but toilet was small, a few minutes walk to train station.good shopping district . a very good view from hotel to Park
Stayed 4 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location near keisei but the room a bit smaller
Stayed 1 night in Nov 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location close to metro stations. Quite next to park.
Stayed 2 nights in Oct 2017

10/10 Excellent

Arielle, Marysville, OH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, close to Ueno Station
While just on the outskirts of a red light district, the hotel itself is lovely and quiet. Typical small Japanese hotel rooms with great views of the park. Great breakfast buffet with lots of choices.
Stayed 3 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located in Ueno
Although it is a good map finding it is slightly difficult - better naming outside the building would help - only a very slight niggle
Stayed 7 nights in Aug 2017

2/10 Terrible

Nosheen, London

Disliked: Staff & service, property conditions & facilities, room comfort
If you're taller then 5ft, I wouldn't stay here!
The rooms are ridiculously tiny. The same tap that you use in the sink, you then swing around to fill up the bath tub! That's if you could call it a bath tub! My husband who is 6ft tall couldn't even sit on the toilet without his knees knocking into the wall in front. In the end we ended up paying £300 extra a might to stay in the luxury suite. Even if you ask to upgrade to the next level of room, the bathroom is exactly the same size, so completely pointless!
Stayed 4 nights in Jul 2017

8/10 Good

David, Cairns

Liked: Cleanliness, staff & service, property conditions & facilities
Great Option in Vibrant Ueno
My fourth stay and I love the location - easy access from the subway and just across the road from the park. Rooms are tiny - I mean tiny - but have everything you could want (except any place to put your bag it's so small). In my view a family with kids might struggle with the size of the rooms. That said the onsen is small but terrific. The front desk staff are very helpful with good english. The breakfast I recon has declined somewhat since my first stay a number of years ago - it's not as plentiful and seems more basic than I remember from previous visits, but it's enough to get you started for the day. Ueno is a great area to explore. Yes there are a lot of girly bars and it can be a bit seedy in the streets behind the hotel - but the main Ueno area is vibrant and well worth exploring.
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location
5 min walk to ueno station and other metro station. right on the corner of a popping area with restaurants, convenience stores, and entertainment. staffs are friendly and helpful. had a wonderful stay here.
Stayed 2 nights in Jun 2017

10/10 Excellent

james, jh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay in Tokyo
Wanted a hotel near railway station, and everything and it was! All within 15 minutes great location, breakfast was grand but a little short on western, Japanese was great
Stayed 5 nights in Jun 2017

8/10 Good

jks, hnl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, convenient location
Walking distance from the trains, good breakfast, nice public bath, clean rooms, fairly decent prices.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overlooked all the Cherry Blossoms.
Beautiful location - excellent small boutique hotel. Recommend highly.

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities